Adrienne Brooks
Grand Rapids
Summary
Servicing the public in an efficient and timely manner with knowledge of the services provided by the Department in the commercial/residential permit processes, water services, planning, and code compliance departments. Assists customers with various departmental questions, processes and issuances of permits and other services.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICES SPECALIST/Water Technician
City Of Grand Rapids
Grand Rapids, MI
03.2023 - Current
- Coordinated service delivery across departments to enhance community engagement and satisfaction.
- Developed training materials for new staff to ensure consistent service quality and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced response times for resident inquiries.
- Analyzed service metrics to identify areas for enhancement, leading to increased accuracy in reporting outcomes.
- Organized outreach programs that informed residents about available city services and resources effectively.
- Mentored junior staff, fostering a collaborative environment focused on professional development and knowledge sharing.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Reviewed and processed permit applications to ensure compliance with local regulations.
- Coordinated with government agencies to facilitate timely permit approvals.
- Maintained accurate records of permits issued and updated systems for tracking status.
PARKING EQUIPMENT TECHNICIAN
City Of Grand Rapids
GRAAND RAPIDS MI
03.2021 - 03.2023
- Conducted routine maintenance and inspections on equipment to ensure optimal functionality.
- Diagnosed mechanical issues and performed necessary repairs to minimize downtime.
- Assisted in inventory management, tracking tools and parts for efficient workflow.
- Collaborated with team members to implement safety protocols in equipment handling.
- Trained new technicians on equipment operation and safety procedures to enhance team efficiency.
- Streamlined preventative maintenance schedules to improve operational reliability of machinery.
- Troubleshot equipment failures and remedied problems to restore functionality.
- Processed cash transactions accurately, ensuring compliance with company policies and procedures.
- Collaborated with team members to streamline cash handling processes and reduce errors.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
Education
High School Diploma -
Cody High School
Detroit, MI1997
Business
Davenport University
Grand Rapids, MI06-2028
Skills
- Customer support
- Workflow management
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Excellent communication
- Computer skills
- Handling customer complaints
- Team collaboration
- Data entry
- Customer relationship management
- Conflict resolution
- Documentation and reporting
Timeline
CUSTOMER SERVICES SPECALIST/Water Technician
City Of Grand Rapids
03.2023 - Current
PARKING EQUIPMENT TECHNICIAN
City Of Grand Rapids
03.2021 - 03.2023
High School Diploma -
Cody High School
Business
Davenport University