Adrienne Brown

• Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Maintained compliance with industry regulations by staying updated on changing laws and standards related to insurance adjusting.
• Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
• Expedited claim processing times through diligent file management, including thorough documentation of claim

notes, photographs, and correspondence.

• Handle customer inquiries, complaints, billing and mail questions.
• Sort, process and courier internet and mail transactions for dealerships, banks and private individuals throughout five county branch offices.
• Process and track all overnight express and priority mail daily. Accurately create and complete timely solutions to help customers process state-to-state vehicle and driver license transactions.
• Issue county occupational licenses, hunting & fishing licenses.
• Collect local property taxes.