Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Kenneth D. Hartenstine

Kenneth D. Hartenstine

Manheim,PA

Summary

Accomplished aviation professional with over 40 years of expertise in air traffic control, safety oversight, and aviation management. Extensive experience in training, facility operations, and program development. Contributions to aviation safety, policy implementation, and workforce training have ensured the highest standards of operational efficiency and regulatory compliance. Tech-savvy Air Traffic Controller with mastery of Advanced Technology and Oceanic Procedures (ATOP), Air Traffic Control Simulators (ARTS), and Traffic Control Avoidance Systems (TCAS). Proven command of emergency management, skilled in coordinating and managing the safe and efficient movement of aircraft. Known for staying calm under pressure, effectively communicating with pilots and team members, and adapting to dynamic situations. Strong focus on teamwork, safety protocols, and achieving operational excellence sets me apart in the industry. Excel in managing complex operations, maintaining clear communication, and ensuring regulatory compliance. Renowned for teamwork skills, adaptability, and consistent results in high-pressure environments. Highly reliable with expertise in navigation systems, risk management, and operational procedures.

Overview

41
41
years of professional experience
1
1
Certificate

Work History

Safety Auditor

FAA, Air Traffic Organization
06.2011 - 07.2014
  • Air Traffic Organization, Headquarters
  • Highest Grade held GS-15
  • Assisted in the creation of the Audit Office
  • Assisted in developing the audit program
  • Assisted in developing the Audit certification requirements
  • Assisted in developing the Corrective Action Plans requirements for the Air Traffic Organization
  • Conducted or On-the-Job Trained leaders on over 25 audits
  • Wrote audit reports for Air Traffic Organization, These reports are published and available via the Freedom of Information Act.
  • Monitored and assisted the Air Traffic Organization in creating, implementing, and following Corrective Action Plans
  • Conducted training and seminars for Air Traffic Organizations on Safety Management Programs
  • Monitored and assisted in ATO Quality Assurance Program
  • Wrote procedures based on the ISO9000 requirements.
  • Delivered engaging presentations on audit findings, fostering awareness among all employees regarding key safety concerns.
  • Assisted in the development of comprehensive emergency response plans, enhancing organizational preparedness for potential incidents.
  • Promoted employee engagement in safety initiatives by providing clear communication on findings and recommendations from audits.
  • Conducted root cause analyses for incidents, leading to targeted improvements in safety procedures and policies.
  • Implemented time-saving techniques during field inspections resulting in faster identification and remediation of potential threats.
  • Maintained comprehensive documentation of audit findings, enabling efficient tracking and resolution of safety concerns.
  • Evaluated the effectiveness of existing safety measures, leading to targeted enhancements that reduced workplace risks.
  • Championed continuous improvement efforts within the organization by analyzing historical trends in audit findings.
  • Facilitated ongoing improvement in safety practices through regular review and analysis of audit results.
  • Reduced accident rates through the implementation of targeted safety training programs.
  • Analyzed accident reports and recommended preventive measures to avoid future occurrences, supporting the development of a safer work environment.
  • Collaborated with cross-functional teams to develop effective risk mitigation strategies for identified hazards.
  • Provided expert guidance on regulatory requirements during the planning stages of new projects, ensuring full compliance upon completion.
  • Improved overall safety performance by developing and implementing customized audit protocols.
  • Supported management in fostering a culture of safety by providing relevant data and insights from audits.
  • Ensured compliance with industry regulations by recommending corrective actions for identified safety issues.
  • Streamlined the auditing process through regular updates to company-specific checklists and guidelines.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Recognized, documented, and advised on the removal of hazards.
  • Provided guidance and resources to employees to maintain safety procedures and enhance protection.
  • Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
  • Communicated safety performance and progress to management and employees to provide up-to-date information.
  • Collaborated with other departments to integrate safety in all aspects of the organization.
  • Reviewed and analyzed safety data and statistics to identify trends and improvement areas.
  • Investigated incidents, determining root causes, and implementing corrective actions.
  • Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
  • Devised and monitored safety performance metrics to assess and improve safety performance.
  • Researched and devised new safety initiatives and strategies to improve safety performance.

Air Traffic Safety Inspector

Federal Aviation Administration Headquarters
02.2006 - 06.2011
  • Assisted in creating the Office of Air Traffic Safety Oversight, Headquarters
  • Highest Grade held GS-14.
  • Assisted in developing the audit program
  • Assisted in developing the audit certification requirements
  • Assisted in the National Air Traffic Controllers Credentialing program
  • Assisted in developing the Corrective Action Plans requirements for the Air Traffic Organization
  • Conducted or On-the-Job Trained leaders on over 100 audits
  • Wrote audit reports for Air Traffic Safety Oversight, Congress, and the Office of Special Counsel to the White House (These reports are published and available via the Freedom of Information Act)
  • Monitored and assisted the Air Traffic Organization in creating, implementing, and following Corrective Action Plans
  • Conducted training and seminars for Air Traffic Organizations on Safety Management Programs
  • Monitored and assisted in the development of the AOVs Quality Assurance Program
  • Wrote procedures based on the ISO9000 requirements
  • Represented the FAA on several National Transportation Safety Board
  • Became Credentialing Manager for AOV and managed over 12,000 credential Controllers.
  • Identified areas for improvement during site walkthrough, working closely with site supervisors to address any deficiencies immediately before they escalated into more significant issues.
  • Promoted a culture of safety awareness through ongoing communication and educational initiatives.
  • Assisted project managers in incorporating safety considerations into project planning from inception to completion stages.
  • Collaborated with management to develop comprehensive safety policies and procedures for employee training.
  • Reduced accident rates by implementing effective safety programs and protocols.
  • Delivered engaging presentations on relevant topics during monthly safety meetings, keeping employees informed about new developments in the field.
  • Mentored junior Safety Inspectors by sharing best practices and providing constructive feedback on their performance evaluations.
  • Established strong relationships with regulatory agencies, facilitating open communication channels for sharing information and resolving concerns promptly.
  • Guided team members on best practices for hazard identification and risk mitigation strategies.
  • Conducted regular audits of company facilities, ensuring adherence to established safety standards.
  • Investigated incidents and accidents, determining root causes to prevent future occurrences.
  • Provided guidance and resources to employees to maintain safety procedures and enhance protection.
  • Communicated safety performance and progress to management and employees to provide up-to-date information.
  • Reviewed and analyzed safety data and statistics to identify trends and improvement areas.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Recognized, documented, and advised on the removal of hazards.
  • Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
  • Collaborated with other departments to integrate safety in all aspects of the organization.
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
  • Monitored workplace activities to determine compliance with safety regulations and standards.
  • Investigated incidents, determining root causes, and implementing corrective actions.
  • Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
  • Researched and devised new safety initiatives and strategies to improve safety performance.
  • Devised and monitored safety performance metrics to assess and improve safety performance.

Supervisory Air Traffic Control Specialist

Federal Aviation Administration, Wilmington ATCT
01.2000 - 02.2006
  • Highest Grade held GS-12.
  • Maintained daily records such as time and attendance, maintaining facility documents, shift management, refresher, and proficiency training.
  • Monitored all tower operations
  • Rewrote the Facility Training manual.
  • Rewrote the Standard Operating manual.
  • Represented the facility in its Full-Facility Evaluation
  • Wrote and negotiated Letters of Agreement with other facilities, the airport, and military operations
  • Syracuse Hub’s new timekeeping program’s contact and as such trained the entire Philadelphia International Tower in its implementation and use
  • Conducted internal audits of Atlantic City Tower, Philadelphia Tower, and Wilmington Tower in preparation for the Headquarters's annual Facility evaluations
  • Detailed to the Headquarters Evaluation Team as an evaluator for several Full Facility evaluations
  • Hosted and represented the FAA and Wilmington Tower in Wilmington City’s Emergency Readiness Program
  • Coordinated Construction Projects including a Major refurbishing of Wilmington’s major runway.
  • Enhanced air traffic efficiency by effectively managing and coordinating aircraft movements.
  • Ensured the prompt resolution of airspace conflicts by employing effective problem-solving and decision-making skills in high-pressure situations.
  • Controlled arrivals and departures and transitioned aircraft across the airfield and flight line.
  • Maintained up-to-date knowledge of aviation regulations, policies, and procedures to ensure compliance with federal guidelines.
  • Utilized communications systems to direct the movement of pilots and ground personnel.
  • Provided pilots with instructions for safe landings and takeoffs at the airport averaging [Number] flights per day.
  • Identified, analyzed, resolved, and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
  • Oversaw 5 emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure
  • Notified airport response personnel to be ready when emergencies are presented.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Coordinated 4 domestic and international air ambulance flights monthly.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Improved communication with pilots by providing clear, concise, and accurate instructions for takeoff, landing, and en-route procedures.
  • Participated in regular training exercises to maintain proficiency in air traffic control techniques and technologies.
  • Developed customized flight routes to optimize efficiency, minimize fuel consumption, and reduce environmental impact.
  • Collaborated with other Air Traffic Control Specialists to manage complex airspace situations during peak traffic periods.
  • Conducted thorough pre-shift briefings with fellow controllers to review current conditions, anticipate potential issues, and establish priorities for the shift ahead.
  • Provided timely weather updates to pilots, enabling them to make informed decisions regarding flight paths and safety precautions.
  • Reduced controller workload through the implementation of automated systems and tools for airspace management.
  • Maintained a strong safety record through diligent attention to detail, adherence to procedures, and effective communication with fellow controllers and pilots.
  • Leveraged advanced radar systems and navigational aids to provide accurate aircraft positioning and routing information for pilots.
  • Assisted in the development of new controllers through mentorship and on-the-job training.
  • Worked closely with neighboring air traffic control facilities to facilitate seamless transitions between controlled airspace sectors for arriving and departing flights.
  • Implemented contingency plans during unexpected events such as equipment failure or severe weather conditions to maintain overall airspace safety and efficiency.
  • Streamlined operational processes by identifying inefficiencies and recommending appropriate improvement solutions.
  • Coordinated emergency response efforts during incidents involving aircraft or airport facilities, ensuring effective communication between all relevant parties.
  • Managed a diverse range of aircraft types, from small general aviation planes to large commercial airliners, demonstrating versatility in controlling various flight scenarios.
  • Ensured safe aircraft operations by monitoring and analyzing flight data for potential conflicts.
  • Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
  • Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
  • Worked closely with other air traffic controllers to establish a safe and productive flow of traffic.
  • Participated in emergency simulations and drills to increase readiness.
  • Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed, and navigation.
  • Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
  • Used radar and radio communications to accurately identify and monitor air traffic.
  • Assisted aircraft in emergencies to increase preparedness and quick response, providing guidance and support.
  • Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
  • Utilized computerized flight planning and automated tracking systems for flight activity monitoring.
  • Monitored aircraft departure and arrival times to determine accuracy and report delays.
  • Scrutinized flight patterns to determine available airspace and prevent collisions.
  • Documented air traffic activity to enable tracking history and maintain accurate records.
  • Developed and implemented air traffic control strategies, optimizing airspace.
  • Coordinated with FAA to determine compliance with all regulations.

Air Traffic Control Specialist

Northeast Philadelphia ATCT
10.1998 - 06.2002
  • Highest pay grade GS11
  • Primary trainer for one developmental.
  • rewrote the Standard Operating Procedures Manual
  • Created a Pilot/Controller workshop for North Philadelphia Airport
  • Held workshops once a month and was designed to create a learning environment for both pilots as well as controllers at the airport.
  • Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
  • Provided pilots with instructions for safe landings and takeoffs at the airport averaging 201 flights per day.
  • Developed and implemented air traffic control strategies, optimizing airspace.
  • Collaborated with fellow controllers to troubleshoot issues, ensuring prompt resolution of conflicts or system failures.
  • Contributed to ongoing professional development opportunities for self and team members, staying current on industry trends and best practices in air traffic control systems.
  • Built strong relationships with internal and external stakeholders through consistent communication and collaboration efforts.
  • Used radar and radio communications to accurately identify and monitor air traffic.
  • Improved airspace utilization by designing innovative flight path solutions that reduced congestion around busy airports.
  • Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
  • Controlled arrivals and departures and transitioned aircraft across the airfield and flight lines.
  • Utilized computerized flight planning and automated tracking systems for flight activity monitoring.
  • Promoted a positive work environment within the control center by encouraging teamwork and open communication among staff members.
  • Maintained up-to-date knowledge of evolving aviation regulations and guidelines, ensuring full compliance in all air traffic control operations.
  • Enhanced safety by effectively managing air traffic in high-density airspace.
  • Monitored aircraft departure and arrival times to determine accuracy and report delays.
  • Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
  • Streamlined processes by integrating advanced technology tools into daily operations for improved efficiency and accuracy.
  • Developed comprehensive training programs for new hires, fostering a culture of excellence among air traffic controller teams.
  • Conducted regular evaluations of operational procedures, recommending improvements when necessary for optimal functioning.
  • Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
  • Assisted aircraft in emergencies to increase preparedness and quick response, providing guidance and support.
  • Oversaw 5 emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure
  • Worked closely with other air traffic controllers to establish a safe and productive flow of traffic.
  • Notified airport response personnel to be ready when emergencies are presented.
  • Participated in emergency simulations and drills to increase readiness.
  • Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
  • Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
  • Optimized airport capacity and minimized congestion through strategic runway utilization planning.
  • Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed, and navigation.
  • Identified, analyzed, resolved, and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
  • Documented air traffic activity to enable tracking history and maintain accurate records.
  • Implemented contingency plans during emergencies to minimize risks while maintaining efficient air traffic management practices.
  • Reduced delays and increased operational efficiency by implementing effective scheduling and routing strategies.
  • Coordinated with FAA to determine compliance with all regulations.
  • Coordinated 3 domestic and international air ambulance flights every month.
  • Participated in cross-functional teams to develop process improvements and enhance overall efficiency within the control center.
  • Supported continuous improvement initiatives within the control center, enhancing overall performance and reducing errors.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
  • Ensured compliance with national and international regulations through diligent monitoring of air traffic operations.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Scrutinized flight patterns to determine available airspace and prevent collisions.
  • Utilized communications systems to direct the movement of pilots and ground personnel.
  • Maintained a strong safety record through diligent attention to detail, adherence to procedures, and effective communication with fellow controllers and pilots.
  • Improved communication with pilots by providing clear, concise, and accurate instructions for takeoff, landing, and en-route procedures.
  • Streamlined operational processes by identifying inefficiencies and recommending appropriate solutions for improvement.
  • Collaborated with other Air Traffic Control Specialists to manage complex airspace situations during peak traffic periods.
  • Conducted thorough pre-shift briefings with fellow controllers to review current conditions, anticipate potential issues, and establish priorities for the shift ahead.
  • Reduced controller workload through the implementation of automated systems and tools for airspace management.

Air Traffic Control Specialist

FAA, Capital City/Lancaster ATCTs
10.1998 - 04.1999
  • Dual-facility certified as a Tower Controller with BRITE certification.
  • Re-certified in both towers in less than one week to help with staffing during the 1998 prime-time leave period, resulting in a lowering of the facility's total overtime usage.
  • Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
  • Notified airport response personnel to be ready when emergencies are presented.
  • Streamlined operational processes by identifying inefficiencies and recommending appropriate improvement solutions.
  • Assisted aircraft in emergencies to increase preparedness and quick response, providing guidance and support.
  • Scrutinized flight patterns to determine available airspace and prevent collisions.
  • Worked closely with neighboring air traffic control facilities to facilitate seamless transitions between controlled airspace sectors for arriving and departing flights.
  • Developed and implemented air traffic control strategies, optimizing airspace.
  • Conducted thorough pre-shift briefings with fellow controllers to review current conditions, anticipate potential issues, and establish priorities for the shift ahead.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Collaborated with other Air Traffic Control Specialists to manage complex airspace situations during peak traffic periods.
  • Maintained up-to-date knowledge of aviation regulations, policies, and procedures to ensure compliance with federal guidelines.
  • Ensured safe aircraft operations by monitoring and analyzing flight data for potential conflicts.
  • Managed a diverse range of aircraft types, from small general aviation planes to large commercial airliners, demonstrating versatility in controlling various flight scenarios.
  • Improved communication with pilots by providing clear, concise, and accurate instructions for takeoff, landing, and en-route procedures.
  • Ensured the prompt resolution of airspace conflicts by employing effective problem-solving and decision-making skills in high-pressure situations.
  • Monitored aircraft departure and arrival times to determine accuracy and report delays.
  • Controlled arrivals and departures and transitioned aircraft across the airfield and flight line.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Leveraged advanced radar systems and navigational aids to provide accurate aircraft positioning and routing information for pilots.
  • Coordinated with FAA to determine compliance with all regulations.
  • Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
  • Worked closely with other air traffic controllers to establish a safe and productive flow of traffic.
  • Participated in regular training exercises to maintain proficiency in air traffic control techniques and technologies.
  • Identified, analyzed, resolved, and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
  • Documented air traffic activity to enable tracking history and maintain accurate records.
  • Utilized computerized flight planning and automated tracking systems for flight activity monitoring.
  • Enhanced air traffic efficiency by effectively managing and coordinating aircraft movements.
  • Oversaw 1 emergency flight operation per government regulations for aircraft experiencing bad weather and equipment failure
  • Developed customized flight routes to optimize efficiency, minimize fuel consumption, and reduce environmental impact.
  • Implemented contingency plans during unexpected events such as equipment failure or severe weather conditions to maintain overall airspace safety and efficiency.
  • Participated in emergency simulations and drills to increase readiness.
  • Used radar and radio communications to accurately identify and monitor air traffic.
  • Utilized communications systems to direct the movement of pilots and ground personnel.
  • Assisted in the development of new controllers through mentorship and on-the-job training.
  • Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed, and navigation.
  • Reduced controller workload through the implementation of automated systems and tools for airspace management.
  • Coordinated 2 domestic and international air ambulance flights every month.
  • Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
  • Provided pilots with instructions for safe landings and takeoffs at airport averaging 80 flights per day.
  • Provided timely weather updates to pilots, enabling them to make informed decisions regarding flight paths and safety precautions.
  • Coordinated emergency response efforts during incidents involving aircraft or airport facilities, ensuring effective communication between all relevant parties.
  • Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
  • Maintained a strong safety record through diligent attention to detail, adherence to procedures, and effective communication with fellow controllers and pilots.

Air Traffic Control Specialist

FAA, Harrisburg Approah
05.1997 - 09.1998
  • Recertified on Tower and RADAR Data positions in less than a month to assist with limited staffing during prime time leave season, reducing overtime usage.
  • Improved communication with pilots by providing clear, concise, and accurate instructions for takeoff, landing, and en-route procedures.
  • Notified airport response personnel to be ready when emergencies are presented.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Maintained up-to-date knowledge of aviation regulations, policies, and procedures to ensure compliance with federal guidelines.
  • Documented air traffic activity to enable tracking history and maintain accurate records.
  • Utilized communications systems to direct the movement of pilots and ground personnel.
  • Ensured safe aircraft operations by monitoring and analyzing flight data for potential conflicts.
  • Assisted aircraft in emergencies to increase preparedness and quick response, providing guidance and support.
  • Provided timely weather updates to pilots, enabling them to make informed decisions regarding flight paths and safety precautions.
  • Participated in regular training exercises to maintain proficiency in air traffic control techniques and technologies.
  • Leveraged advanced radar systems and navigational aids to provide accurate aircraft positioning and routing information for pilots.
  • Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
  • Utilized computerized flight planning and automated tracking systems for flight activity monitoring.
  • Streamlined operational processes by identifying inefficiencies and recommending appropriate improvement solutions.
  • Coordinated [Number] domestic and international air ambulance flights every month.
  • Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
  • Coordinated with FAA to determine compliance with all regulations.
  • Worked closely with other air traffic controllers to establish a safe and productive flow of traffic.
  • Developed and implemented air traffic control strategies, optimizing airspace.
  • Reduced controller workload through the implementation of automated systems and tools for airspace management.
  • Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
  • Identified, analyzed, resolved, and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
  • Implemented contingency plans during unexpected events such as equipment failure or severe weather conditions to maintain overall airspace safety and efficiency.
  • Oversaw [Number] emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure
  • Worked closely with neighboring air traffic control facilities to facilitate seamless transitions between controlled airspace sectors for arriving and departing flights.
  • Scrutinized flight patterns to determine available airspace and prevent collisions.
  • Collaborated with other Air Traffic Control Specialists to manage complex airspace situations during peak traffic periods.
  • Maintained a strong safety record through diligent attention to detail, adherence to procedures, and effective communication with fellow controllers and pilots.
  • Controlled arrivals and departures and transitioned aircraft across the airfield and flight line.
  • Enhanced air traffic efficiency by effectively managing and coordinating aircraft movements.
  • Monitored aircraft departure and arrival times to determine accuracy and report delays.
  • Managed a diverse range of aircraft types, from small general aviation planes to large commercial airliners, demonstrating versatility in controlling various flight scenarios.
  • Conducted thorough pre-shift briefings with fellow controllers to review current conditions, anticipate potential issues, and establish priorities for the shift ahead.
  • Provided pilots with instructions for safe landings and takeoffs at airport averaging 100 flights per day.
  • Used radar and radio communications to accurately identify and monitor air traffic.
  • Participated in emergency simulations and drills to increase readiness.
  • Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
  • Developed customized flight routes to optimize efficiency, minimize fuel consumption, and reduce environmental impact.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Assisted in the development of new controllers through mentorship and on-the-job training.
  • Ensured the prompt resolution of airspace conflicts by employing effective problem-solving and decision-making skills in high-pressure situations.
  • Coordinated emergency response efforts during incidents involving aircraft or airport facilities, ensuring effective communication between all relevant parties.
  • Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed, and navigation.

Supervisor Air Traffic Control Specialist

Federal Aviation Administration, Capital City ATCT
05.1996 - 05.1997
  • Completed all functions as a supervisor of a Level 1 tower that was combined with Harrisburg Approach Control
  • Became supervisor during a time of below-staffing numbers and prime-time leave
  • During this period, used little to no overtime.
  • Coordinated a military airshow.
  • Coordinated a fixed base operators fly-in and open house.
  • Transformation of our building with an engineering firm.
  • The take-over by an engineering firm included hosting meetings with airport management, Eastern Region personnel, and NATCA.
  • Received a time-off award for my efforts while serving in this position.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Enhanced air traffic efficiency by effectively managing and coordinating aircraft movements.
  • Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
  • Maintained up-to-date knowledge on aviation regulations, policies, and procedures to ensure compliance with federal guidelines.
  • Ensured the prompt resolution of airspace conflicts by employing effective problem-solving and decision-making skills in high-pressure situations.
  • Utilized communications systems to direct movement of pilots and ground personnel.
  • Provided pilots with instructions for safe landings and takeoffs at airport averaging [Number] flights per day.
  • Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
  • Oversaw [Number] emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure
  • Notified airport response personnel to be ready when emergency situations presented.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Coordinated [Number] domestic and international air ambulance flights on monthly basis.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Collaborated with other Air Traffic Control Specialists to manage complex airspace situations during peak traffic periods.
  • Worked closely with neighboring air traffic control facilities to facilitate seamless transitions between controlled airspace sectors for arriving and departing flights.
  • Coordinated emergency response efforts during incidents involving aircraft or airport facilities, ensuring effective communication between all relevant parties.
  • Streamlined operational processes by identifying inefficiencies and recommending appropriate solutions for improvement.
  • Maintained a strong safety record through diligent attention to detail, adherence to procedures, and effective communication with fellow controllers and pilots.
  • Conducted thorough pre-shift briefings with fellow controllers to review current conditions, anticipate potential issues, and establish priorities for the shift ahead.
  • Managed a diverse range of aircraft types, from small general aviation planes to large commercial airliners, demonstrating versatility in controlling various flight scenarios.
  • Provided timely weather updates to pilots, enabling them to make informed decisions regarding flight paths and safety precautions.
  • Implemented contingency plans during unexpected events such as equipment failure or severe weather conditions to maintain overall airspace safety and efficiency.
  • Participated in regular training exercises to maintain proficiency in air traffic control techniques and technologies.
  • Ensured safe aircraft operations by monitoring and analyzing flight data for potential conflicts.
  • Assisted in the development of new controllers through mentorship and on-the-job training.
  • Improved communication with pilots by providing clear, concise, and accurate instructions for takeoff, landing, and en-route procedures.
  • Developed customized flight routes to optimize efficiency, minimize fuel consumption, and reduce environmental impact.
  • Leveraged advanced radar systems and navigational aids to provide accurate aircraft positioning and routing information for pilots.
  • Reduced controller workload through the implementation of automated systems and tools for airspace management.
  • Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
  • Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
  • Worked closely with other air traffic controllers to establish safe and productive flow of traffic.
  • Participated in emergency simulations and drills to increase readiness.
  • Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed and navigation.
  • Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
  • Used radar and radio communications to accurately identify and monitor air traffic.
  • Assisted aircraft in emergency situations to increase preparedness and quick response, providing guidance and support.
  • Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
  • Utilized computerized flight planning and automated tracking systems for flight activity monitoring.
  • Scrutinized flight patterns to determine available airspace and prevent collisions.
  • Monitored aircraft departure and arrival times to determine accuracy and report delays.
  • Documented air traffic activity to enable tracking history and maintain accurate records.
  • Developed and implemented air traffic control strategies, optimizing airspace.
  • Coordinated with FAA to determine compliance with all regulations.

Air Traffic Control Specialist

Federal Aviation Administration, Capital City ATCT
08.1991 - 05.1996
  • Highest Grade Held: GS 11,
  • Certified as a Tower Controller with BRITE Radar certification
  • Training team's lead instructor for all trainees
  • Facility Instructor Training certified
  • Facility Advisory Board member for the Capital City Facility( a five-year commitment)
  • NATCA Representative/Facility Coordinator for the Capital City Tower rehabilitation project
  • Gave pilot briefings to local pilots.
  • Conducted seminars for the fixed base operator's ground school.
  • Conducted facility tours for local community groups
  • Received three (3) letters of commendation for actions in Air Traffic Control situations.
  • Ensured the prompt resolution of airspace conflicts by employing effective problem-solving and decision-making skills in high-pressure situations.
  • Streamlined operational processes by identifying inefficiencies and recommending appropriate improvement solutions.
  • Utilized computerized flight planning and automated tracking systems for flight activity monitoring.
  • Implemented contingency plans during unexpected events such as equipment failure or severe weather conditions to maintain overall airspace safety and efficiency.
  • Assisted aircraft in emergencies to increase preparedness and quick response, providing guidance and support.
  • Collaborated with other Air Traffic Control Specialists to manage complex airspace situations during peak traffic periods.
  • Provided timely weather updates to pilots, enabling them to make informed decisions regarding flight paths and safety precautions.
  • Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed, and navigation.
  • Worked closely with neighboring air traffic control facilities to facilitate seamless transitions between controlled airspace sectors for arriving and departing flights.
  • Identified, analyzed, resolved, and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
  • Ensured safe aircraft operations by monitoring and analyzing flight data for potential conflicts.
  • Conducted thorough pre-shift briefings with fellow controllers to review current conditions, anticipate potential issues, and establish priorities for the shift ahead.
  • Coordinated emergency response efforts during incidents involving aircraft or airport facilities, ensuring effective communication between all relevant parties.
  • Participated in emergency simulations and drills to increase readiness.
  • Leveraged advanced radar systems and navigational aids to provide accurate aircraft positioning and routing information for pilots.
  • Worked closely with other air traffic controllers to establish a safe and productive flow of traffic.
  • Improved communication with pilots by providing clear, concise, and accurate instructions for takeoff, landing, and en-route procedures.
  • Maintained a strong safety record through diligent attention to detail, adherence to procedures, and effective communication with fellow controllers and pilots.
  • Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
  • Notified airport response personnel to be ready when emergencies are presented.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Controlled arrivals and departures and transitioned aircraft across the airfield and flight line.
  • Developed customized flight routes to optimize efficiency, minimize fuel consumption, and reduce environmental impact.
  • Managed a diverse range of aircraft types, from small general aviation planes to large commercial airliners, demonstrating versatility in controlling various flight scenarios.
  • Utilized communications systems to direct the movement of pilots and ground personnel.
  • Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
  • Provided pilots with instructions for safe landings and takeoffs at airport averaging [Number] flights per day.
  • Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
  • Participated in regular training exercises to maintain proficiency in air traffic control techniques and technologies.
  • Maintained up-to-date knowledge of aviation regulations, policies, and procedures to ensure compliance with federal guidelines.
  • Oversaw 7 emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure
  • Reduced controller workload through the implementation of automated systems and tools for airspace management.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
  • Assisted in the development of new controllers through mentorship and on-the-job training.
  • Used radar and radio communications to accurately identify and monitor air traffic.
  • Developed and implemented air traffic control strategies, optimizing airspace.
  • Scrutinized flight patterns to determine available airspace and prevent collisions.
  • Coordinated 12 domestic and international air ambulance flights every month.
  • Coordinated with FAA to determine compliance with all regulations.
  • Enhanced air traffic efficiency by effectively managing and coordinating aircraft movements.
  • Documented air traffic activity to enable tracking history and maintain accurate records.
  • Monitored aircraft departure and arrival times to determine accuracy and report delays.

Air Traffic Control Specialist

FAA, Harrisburg Approah
04.1991 - 08.1991
  • Enhanced air traffic efficiency by effectively managing and coordinating aircraft movements.
  • Maintained up-to-date knowledge of aviation regulations, policies, and procedures to ensure compliance with federal guidelines.
  • Controlled arrivals and departures and transitioned aircraft across the airfield and flight line.
  • Ensured the prompt resolution of airspace conflicts by employing effective problem-solving and decision-making skills in high-pressure situations.
  • Utilized communications systems to direct the movement of pilots and ground personnel.
  • Provided pilots with instructions for safe landings and takeoffs at airport averaging 800 flights per day.
  • Identified, analyzed, resolved, and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
  • Oversaw 1 emergency flight operation per government regulations for aircraft experiencing bad weather and equipment failure
  • Notified airport response personnel to be ready when emergencies were presented.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Coordinated 12 domestic and international air ambulance flights on a monthly basis.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Reduced controller workload through the implementation of automated systems and tools for airspace management.
  • Improved communication with pilots by providing clear, concise, and accurate instructions for takeoff, landing, and en-route procedures.
  • Leveraged advanced radar systems and navigational aids to provide accurate aircraft positioning and routing information for pilots.
  • Collaborated with other Air Traffic Control Specialists to manage complex airspace situations during peak traffic periods.
  • Assisted in the development of new controllers through mentorship and on-the-job training.
  • Participated in regular training exercises to maintain proficiency in air traffic control techniques and technologies.
  • Developed customized flight routes to optimize efficiency, minimize fuel consumption, and reduce environmental impact.
  • Implemented contingency plans during unexpected events such as equipment failure or severe weather conditions to maintain overall airspace safety and efficiency.
  • Worked closely with neighboring air traffic control facilities to facilitate seamless transitions between controlled airspace sectors for arriving and departing flights.
  • Ensured safe aircraft operations by monitoring and analyzing flight data for potential conflicts.
  • Conducted thorough pre-shift briefings with fellow controllers to review current conditions, anticipate potential issues, and establish priorities for the shift ahead.
  • Provided timely weather updates to pilots, enabling them to make informed decisions regarding flight paths and safety precautions.
  • Managed a diverse range of aircraft types, from small general aviation planes to large commercial airliners, demonstrating versatility in controlling various flight scenarios.
  • Coordinated emergency response efforts during incidents involving aircraft or airport facilities, ensuring effective communication between all relevant parties.
  • Streamlined operational processes by identifying inefficiencies and recommending appropriate solutions for improvement.
  • Maintained a strong safety record through diligent attention to detail, adherence to procedures, and effective communication with fellow controllers and pilots.
  • Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
  • Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
  • Worked closely with other air traffic controllers to establish safe and productive flow of traffic.
  • Participated in emergency simulations and drills to increase readiness.
  • Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed and navigation.
  • Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
  • Used radar and radio communications to accurately identify and monitor air traffic.
  • Assisted aircraft in emergency situations to increase preparedness and quick response, providing guidance and support.
  • Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
  • Utilized computerized flight planning and automated tracking systems for flight activity monitoring.
  • Monitored aircraft departure and arrival times to determine accuracy and report delays.
  • Scrutinized flight patterns to determine available airspace and prevent collisions.
  • Documented air traffic activity to enable tracking history and maintain accurate records.
  • Developed and implemented air traffic control strategies, optimizing airspace.
  • Coordinated with FAA to determine compliance with all regulations.

Air Traffic Control Specialist

Federal Aviation Administration, Harrisburg International ATCT
03.1987 - 04.1991
  • Highest Grade Held: GS 11,
  • Certified as a Tower Controller with BRITE Radar certification
  • Was the Facility Advisory Board member for the Harrisburg Tower
  • National Air Traffic Control Association (NATCA) president of the facility for two years
  • NATCA Facility Representative for the new Harrisburg Combined Facility project
  • Team training leader for several trainees
  • Developed and wrote the Harrisburg International Tower Training Program
  • Served as the representative for a full-facility evaluation
  • Gave pilot briefings to local pilots.,
  • Conducted seminars for the fixed base operator's ground school.
  • Conducted facility tours for local community groups
  • Received two (2) letters of commendation and two (2) performance awards.
  • Assisted in the development of new controllers through mentorship and on-the-job training.
  • Collaborated with other Air Traffic Control Specialists to manage complex airspace situations during peak traffic.
  • Monitored aircraft departure and arrival times to determine accuracy and report delays.
  • Developed and implemented air traffic control strategies, optimizing airspace.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Improved communication with pilots by providing clear, concise, and accurate instructions for takeoff, landing, and en-route procedures.
  • Used radar and radio communications to identify and monitor air traffic accurately.
  • Provided pilots with instructions for safe landings and takeoffs at the airport averaging 450 flights per day.
  • Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed, and navigation.
  • Notified airport response personnel to be ready when emergencies are presented.
  • Enhanced air traffic efficiency by effectively managing and coordinating aircraft movements.
  • Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
  • Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Maintained up-to-date knowledge of aviation regulations, policies, and procedures to ensure compliance with federal guidelines.
  • Maintained a strong safety record through diligent attention to detail, adherence to procedures, and effective communication with fellow controllers and pilots.
  • Streamlined operational processes by identifying inefficiencies and recommending appropriate improvement solutions.
  • Participated in regular training exercises to maintain proficiency in air traffic control techniques and technologies.
  • Developed customized flight routes to optimize efficiency, minimize fuel consumption, and reduce environmental impact.
  • Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
  • Documented air traffic activity to enable tracking history and maintain accurate records.
  • Assisted aircraft in emergencies to increase preparedness and quick response, providing guidance and support.
  • Conducted thorough pre-shift briefings with fellow controllers to review current conditions, anticipate potential issues, and establish priorities for the shift ahead.
  • Controlled arrivals and departures and transitioned aircraft across the airfield and flight line.
  • Ensured safe aircraft operations by monitoring and analyzing flight data for potential conflicts.
  • Scrutinized flight patterns to determine available airspace and prevent collisions.
  • Implemented contingency plans during unexpected events such as equipment failure or severe weather conditions to maintain overall airspace safety and efficiency.
  • Provided timely weather updates to pilots, enabling them to make informed decisions regarding flight paths and safety precautions.
  • Utilized communications systems to direct the movement of pilots and ground personnel.
  • Participated in emergency simulations and drills to increase readiness.
  • Identified, analyzed, resolved, and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
  • Worked closely with other air traffic controllers to establish a safe and productive traffic flow
  • Coordinated emergency response efforts during incidents involving aircraft or airport facilities, ensuring effective communication between all relevant parties.
  • Reduced controller workload through the implementation of automated systems and tools for airspace management.
  • Coordinated with FAA to determine compliance with all regulations.
  • Ensured the prompt resolution of airspace conflicts by employing effective problem-solving and decision-making skills in high-pressure situations.
  • Leveraged advanced radar systems and navigational aids to provide accurate aircraft positioning and routing information for pilots.
  • Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
  • Utilized computerized flight planning and automated tracking systems for flight activity monitoring.
  • Managed a diverse range of aircraft types, from small general aviation planes to large commercial airliners, demonstrating versatility in controlling various flight scenarios.
  • Worked closely with neighboring air traffic control facilities to facilitate seamless transitions between controlled airspace sectors for arriving and departing flights.
  • Oversaw 7 emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure
  • Coordinated 12 domestic and international air ambulance flights on monthly basis.

Programs Staff Specialist

Federal Aviation Administration, New York ARTCC
07.1986 - 03.1987
  • GS12
  • Worked as a Staff Specialist in the Plans and Programs office
  • Responsible for monitoring and reporting frequency outages to my supervisor
  • Participated in the implementation phase of the East Coast Plan at the Center
  • Submitted a staff study and implementation plan for personal computer networking at the center
  • Wrote the "Year-End-Report" for the Plans and Programs office
  • Received a Letter of Commendation from the Plans and Programs Manager for contributions to the office.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
  • Collaborated with colleagues on various projects, sharing knowledge and expertise while working towards common objectives.
  • Developed and improved time management and organizational skills to maximize personal productivity.
  • Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
  • Liaised with management and other departments to maintain smooth operations.
  • Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
  • Implemented innovative problem-solving techniques during challenging situations, swiftly resolving issues without compromising quality standards.
  • Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
  • Developed and maintained a secure, up-to-date database for tracking project progress.
  • Improved project completion rates by implementing agile methodologies.
  • Coordinated with the IT department to upgrade software, enhancing overall operational efficiency.
  • Analyzed performance data to identify trends and areas for improvement.
  • Optimized inventory management, reducing waste and ensuring availability of key supplies.
  • Maintained strict adherence to industry regulations, ensuring company compliance in all operations.
  • Gathered, organized, and input information into a digital database.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and inputted information into a database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines, and budgets.
  • Maintained database systems to track and analyze operational data.
  • Followed all company policies and procedures to deliver quality work.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Assisted in developing a strategic plan that aligned with long-term company goals.

Air Traffic Control Specialist

Federal Aviation Administration, New York ARTCC
09.1984 - 07.1986
  • Highest Grade Held: GS 12, I was certified in two radar handoff positions,
  • Conducted tours for the center, and participated in the Open House and the Salute to Armed Forces weekend
  • Received a Special Achievement award for Salute to Armed Forces weekend.
  • Completed the Radar Training Facility.
  • Enhanced air traffic efficiency by effectively managing and coordinating aircraft movements.
  • Ensured the prompt resolution of airspace conflicts by employing effective problem-solving and decision-making skills in high-pressure situations.
  • Maintained up-to-date knowledge of aviation regulations, policies, and procedures to ensure compliance with federal guidelines.
  • Controlled arrivals and departures and transitioned aircraft across the airfield and flight line.
  • Utilized communications systems to direct the movement of pilots and ground personnel.
  • Identified, analyzed, resolved, and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
  • Oversaw 6 emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure
  • Notified airport response personnel to be ready when emergencies are presented.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Coordinated 2 domestic and international air ambulance flights every month.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Provided timely weather updates to pilots, enabling them to make informed decisions regarding flight paths and safety precautions.
  • Participated in regular training exercises to maintain proficiency in air traffic control techniques and technologies.
  • Developed customized flight routes to optimize efficiency, minimize fuel consumption, and reduce environmental impact.
  • Leveraged advanced radar systems and navigational aids to provide pilots with accurate aircraft positioning and routing information.
  • Worked closely with neighboring air traffic control facilities to facilitate seamless transitions between controlled airspace sectors for arriving and departing flights.
  • Managed a diverse range of aircraft types, from small general aviation planes to large commercial airliners, demonstrating versatility in controlling various flight scenarios.
  • Conducted thorough pre-shift briefings with fellow controllers to review current conditions, anticipate potential issues, and establish priorities for the shift ahead.
  • Coordinated emergency response efforts during incidents involving aircraft or airport facilities, ensuring effective communication between all relevant parties.
  • Ensured safe aircraft operations by monitoring and analyzing flight data for potential conflicts.
  • Streamlined operational processes by identifying inefficiencies and recommending appropriate solutions for improvement solutions
  • Assisted in the development of new controllers through mentorship and on-the-job training.
  • Reduced controller workload through the implementation of automated systems and tools for airspace management.
  • Maintained a strong safety record through diligent attention to detail, adherence to procedures, and effective communication with fellow controllers and pilots.
  • Collaborated with other Air Traffic Control Specialists to manage complex airspace situations during peak traffic periods.
  • Improved communication with pilots by providing clear, concise, and accurate instructions for takeoff, landing, and en-route procedures.
  • Implemented contingency plans during unexpected events such as equipment failure or severe weather conditions to maintain overall airspace safety and efficiency.
  • Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
  • Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
  • Worked closely with other air traffic controllers to establish safe and productive flow of traffic.
  • Participated in emergency simulations and drills to increase readiness.
  • Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed and navigation.
  • Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
  • Used radar and radio communications to accurately identify and monitor air traffic.
  • Assisted aircraft in emergency situations to increase preparedness and quick response, providing guidance and support.
  • Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
  • Utilized computerized flight planning and automated tracking systems for flight activity monitoring.
  • Scrutinized flight patterns to determine available airspace and prevent collisions.
  • Monitored aircraft departure and arrival times to determine accuracy and report delays.
  • Documented air traffic activity to enable tracking history and maintain accurate records.
  • Developed and implemented air traffic control strategies, optimizing airspace.
  • Coordinated with FAA to determine compliance with all regulations.

Air Traffic Control Specialist

Lancaster ATCT
03.1982 - 09.1984
  • Lancaster Airport
  • Highest Grade Held: GS 11, Certified Air traffic Controller at a Level 2 facility
  • During this time, I rewrote the Lancaster Training Manual
  • I also conducted tours for pilot groups and community members
  • I conducted seminars for ground schools for the fixed base operator as well.
  • Oversaw 5 emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure
  • Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
  • Coordinated with FAA to determine compliance with all regulations.
  • Assisted in the development of new controllers through mentorship and on-the-job training.
  • Ensured safe aircraft operations by monitoring and analyzing flight data for potential conflicts.
  • Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
  • Leveraged advanced radar systems and navigational aids to provide accurate aircraft positioning and routing information for pilots.
  • Streamlined operational processes by identifying inefficiencies and recommending appropriate solutions for improvement.
  • Developed customized flight routes to optimize efficiency, minimize fuel consumption, and reduce environmental impact.
  • Collaborated with other Air Traffic Control Specialists to manage complex airspace situations during peak traffic periods.
  • Notified airport response personnel to be ready when emergency situations presented.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Documented air traffic activity to enable tracking history and maintain accurate records.
  • Coordinated emergency response efforts during incidents involving aircraft or airport facilities, ensuring effective communication between all relevant parties.
  • Worked closely with other air traffic controllers to establish safe and productive flow of traffic.
  • Ensured the prompt resolution of airspace conflicts by employing effective problem-solving and decision-making skills in high-pressure situations.
  • Conducted thorough pre-shift briefings with fellow controllers to review current conditions, anticipate potential issues, and establish priorities for the shift ahead.
  • Assisted aircraft in emergencies to increase preparedness and quick response, providing guidance and support.
  • Utilized communications systems to direct the movement of pilots and ground personnel.
  • Coordinated 4 domestic and international air ambulance flights on a monthly basis.
  • Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
  • Reduced controller workload through the implementation of automated systems and tools for airspace management.
  • Developed and implemented air traffic control strategies, optimizing airspace.
  • Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
  • Utilized communications systems to direct movement of pilots and ground personnel.
  • Maintained up-to-date knowledge on aviation regulations, policies, and procedures to ensure compliance with federal guidelines.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
  • Scrutinized flight patterns to determine available airspace and prevent collisions.
  • Monitored aircraft departure and arrival times to determine accuracy and report delays.
  • Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed and navigation.
  • Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
  • Used radar and radio communications to accurately identify and monitor air traffic.
  • Provided timely weather updates to pilots, enabling them to make informed decisions regarding flight paths and safety precautions.
  • Provided pilots with instructions for safe landings and takeoffs at airport averaging [Number] flights per day.
  • Enhanced air traffic efficiency by effectively managing and coordinating aircraft movements.
  • Worked closely with neighboring air traffic control facilities to facilitate seamless transitions between controlled airspace sectors for arriving and departing flights.
  • Maintained a strong safety record through diligent attention to detail, adherence to procedures, and effective communication with fellow controllers and pilots.
  • Oversaw12 emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure
  • Participated in emergency simulations and drills to increase readiness.
  • Improved communication with pilots by providing clear, concise, and accurate instructions for takeoff, landing, and en-route procedures.
  • Utilized computerized flight planning and automated tracking systems for flight activity monitoring.
  • Assisted aircraft in emergency situations to increase preparedness and quick response, providing guidance and support.
  • Coordinated 2 domestic and international air ambulance flights on a monthly basis.
  • Implemented contingency plans during unexpected events such as equipment failure or severe weather conditions to maintain overall airspace safety and efficiency.
  • Participated in regular training exercises to maintain proficiency in air traffic control techniques and technologies.
  • Managed a diverse range of aircraft types, from small general aviation planes to large commercial airliners, demonstrating versatility in controlling various flight scenarios.

Air Traffic Control Specialist

Federal Aviation Administration, Boston ARTCC
08.1981 - 03.1982
  • Held: GS-12
  • Enhanced air traffic efficiency by effectively managing and coordinating aircraft movements.
  • Ensured the prompt resolution of airspace conflicts by employing effective problem-solving and decision-making skills in high-pressure situations.
  • Maintained up-to-date knowledge of aviation regulations, policies, and procedures to ensure compliance with federal guidelines.
  • Utilized communications systems to direct the movement of pilots
  • Identified, analyzed, resolved, and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Coordinated 2 domestic and international air ambulance flights every month.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Provided timely weather updates to pilots, enabling them to make informed decisions regarding flight paths and safety precautions.
  • Worked closely with neighboring air traffic control facilities to facilitate seamless transitions between controlled airspace sectors for arriving and departing flights.
  • Assisted in the development of new controllers through mentorship and on-the-job training.
  • Participated in regular training exercises to maintain proficiency in air traffic control techniques and technologies.
  • Managed various aircraft types, from small general aviation planes to large commercial airliners, demonstrating versatility in controlling various flight scenarios.
  • Maintained a strong safety record through diligent attention to detail, adherence to procedures, and effective communication with fellow controllers and pilots.
  • Coordinated emergency response efforts during incidents involving aircraft or airport facilities, ensuring effective communication between all relevant parties.
  • Improved communication with pilots by providing clear, concise, and accurate instructions for takeoff, landing, and en-route procedures.
  • Leveraged advanced radar systems and navigational aids to provide pilots accurate aircraft positioning and routing information.
  • Conducted thorough pre-shift briefings with fellow controllers to review current conditions, anticipate potential issues, and establish priorities for the shift ahead.
  • Collaborated with other Air Traffic Control Specialists to manage complex airspace situations during peak traffic periods.
  • Implemented contingency plans during unexpected events such as equipment failure or severe weather conditions to maintain overall airspace safety and efficiency.
  • Ensured safe aircraft operations by monitoring and analyzing flight data for potential conflicts.
  • Developed customized flight routes to optimize efficiency, minimize fuel consumption, and reduce environmental impact.
  • Reduced controller workload through the implementation of automated systems and tools for airspace management.
  • Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
  • Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
  • Worked closely with other air traffic controllers to establish safe and productive flow of traffic.
  • Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed and navigation.
  • Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
  • Used radar and radio communications to accurately identify and monitor air traffic.
  • Assisted aircraft in emergency situations to increase preparedness and quick response, providing guidance and support.
  • Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
  • Utilized computerized flight planning and automated tracking systems for flight activity monitoring.
  • Scrutinized flight patterns to determine available airspace and prevent collisions.
  • Monitored aircraft departure and arrival times to determine accuracy and report delays.
  • Documented air traffic activity to enable tracking history and maintain accurate records.
  • Developed and implemented air traffic control strategies, optimizing airspace.
  • Coordinated with FAA to determine compliance with all regulations.

Tower Controller and Radar

U.S. Navy, US Navy
10.1973 - 07.1978
  • AC2
  • Air Traffic Control, Controller
  • Instructor for the ATC system as well as classroom
  • Instructor for EEO and Military Rights and Responsibilities
  • Watch supervisor with direct supervision of six (6) air traffic controllers
  • USN Color Guard
  • Wrote emergency procedures involving Crash Fire and Rescue personnel, ATC personnel, and Airport Operations staff
  • Defense Medal for my Vietnam Era involvement
  • Good Conduct Medal.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Developed a comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established employee performance goals and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Air Traffic Tower and Radar Controller

U.S. Navy
05.1976 - 06.1978
  • AC 2
  • Directed air traffic operations and trained personnel in ATC systems
  • Served as Watch Supervisor and instructor for Equal Employment Opportunity programs
  • Recognized with the Defense Medal and Good Conduct Medal.
  • Established a robust internal control framework, minimizing the risk of fraud and ensuring compliance with regulations.
  • Boosted employee morale and reduced turnover through the development and implementation of a comprehensive rewards and recognition program.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listened to concerns, and found appropriate middle ground.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed a comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Developed detailed plans based on broad guidance and direction.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Launched quality assurance practices for each phase of development
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Established employee performance goals and provided feedback on methods for reaching those milestones.
  • Improved safety procedures to create safe working conditions for workers.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Defined clear targets and objectives and communicated to other team members.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.

Tower Controller and Radar Air Traffic Controller

U.S. Navy, US Navy
04.1974 - 04.1976
  • AC3
  • Air Traffic Control, Controller
  • Instructor for the ATC system
  • Classroom instructor for EEO and Military Rights and Responsibilities
  • USN Color Guard
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Trained staff on operating procedures and company services.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new personnel regarding company operations, policies and services.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Education

ICAO certificate, This is to certify that Ken Hartenstine has successfully completed the ICAO Safety Management Systems Training Course held in Washington -

FIDO, Quint and ICSS Air Traffic Certificates and Ratings NAS Memphis Tower including Controller-in-Charge and On-the-Job Trainer NAS Memphis Ground Control Approach Controller NAS Guantanamo Bay Tower including Controller-in-Charge and On-the-Job Trainer NAS Guantanamo Bay Ground Control Approach Controller Lancaster Tower including Controller-in-Charge and On-the-Job Trainer Harrisburg International Tower including Controller-in-Charge and On - undefined

Certificate of Authority – Tower Visibility Observations - undefined

Certificate of Designation – CTO Examiner, Wilmington Tower - undefined

Certificate of Training – OJT Techniques for ATC Specialists - undefined

Certificate of Training – Emergency Readiness - undefined

ICAO Certificate – Safety Management Systems Training - undefined

Diploma - undefined

Hempfield High School
Stanley, Landisville, PA

Certificate of Designation “Reposing special trust and confidence in the integrity, diligence and discretion of Kenneth D. Hartenstine who has been found to have the necessary knowledge, Skill, experience, interest, and impartial judgment to merit special public responsibility, I hereby designate as CTO EXAMINER, Wilmington Tower, with authorization to act in accordance with the regulations and procedures prescribed by the Federal Aviation Administration relating to this designation.” Issued at the direction of the Administrator December - undefined

NOTE: CTO Certified Tower Operator Certificate of Training “Kenneth D. Hartenstine has completed a 28 hour course #10514-OJT Techniques for ATC Specialists given at - undefined

Capital City

ATCT, New Cumberland, PA dated - undefined

Certificate of Training “Kenneth David Hartenstine has satisfactorily completed the correspondence course in Introduction the Emergency Readiness awarded by the FAA Management Training School - undefined

from 16 to 19 - undefined

Bureau Veritas Certification: “This is to certify that Kenneth Hartenstine has successfully completed the course assessment and examination for the ISO 9000;2000 Series Auditor/Lead Auditor Training Course” March - undefined

approach lighting systems) - undefined

BRITE Terminal RADAR

Business Management: 3 semester hrs. Psychology 3 semester hrs. Specialized Training - undefined

Old Dominion University
Norfolk, VA

OSHA Course 4/ - undefined

On-the-job techniques for ATCS 4/23/82 Writing Improvement 12-1-83 - undefined

BRITE RADAR 3/15/ - undefined

Human Relations in Supervision 2/ - undefined

Safety Orientation 4/ - undefined

Leading Performance Management - undefined

Introduction to ISO 9001:2008 and Quality Management System Training - undefined

Castle for Employees Course - undefined

ATC for Controllers - undefined

Team Building 5/24/ - undefined

Air Traffic Facility Training Administration - undefined

Leadership Development and Labor Relations - undefined

Fundamentals of ATC OJTI: Facilitator Cadre Training - undefined

A Manager’s Introduction to Business Law - undefined

Valuing Performance System 1/ - undefined

8.2015

Records Management 101 1/ - undefined

8.2015

supervision, safety, ISO certification, and air traffic systems, including but not limited to: FAA Management and Human Resource Training - Business Management

Old Dominion University
Norfolk, VA
2015

Quality. Management System Automation Information Technology Support Level One - undefined

10.2008

Eastern Region Certificate of Appreciation – Liberty Centennial Safety - undefined

2008

OJT Techniques, Leadership Development, and Workplace Safety (1982-2015) Quality Management and Safety Systems (ISO 9001 - undefined

2008

2013 Project Management 6/ - undefined

6.2007

ISO 9000:2000 Lead Auditor – Bureau Veritas Certification - undefined

2007

Job Trainer Capital City Tower including Controller-in-Charge and On-the-Job Trainer Northeast Philadelphia Airport including Controller-in-Charge and On-the-Job Trainer - undefined

School
2006

Frontline Managers Course-1 Fundamentals of Front Line Mgt. - undefined

2005

ATC Operational Supervisor’s Workshop for Frontline Managers 311/ - undefined

2004

Small Business Management - ICS Course - undefined

1997

Facility Instructor Training - undefined

1996

Positive Approach to Discipline # 14001 - undefined

1992

Fundamentals of Supervisions # 14002 - undefined

1991

Equipment Certifications: Field Lighting Systems, BRITE Terminal RADAR, FIDO - undefined

Hempfield High School
Landisville, PA
1986

Eastern Region Certificate of Appreciation Awarded to Kenneth Hartenstine - undefined

1986

Human Relations in - undefined

1984

Quality Assurance Program Administration - undefined

1984

Writing Techniques #14014 - undefined

1983

OJT Techniques for ATCS - undefined

1982

management, supervision, safety, ISO certification, and air traffic systems - undefined

1976

Skills

  • Awards and Recognition
  • Flag flown over the capital “at the request of the Honorable Eleanor Holmes Norton, Member of Congress, this flag was flown for Kenneth Hartenstine, in honor of 38 years of service to the Federal Aviation Administration
  • Plaque issued by the Department of Transportation and the Federal Aviation Administration as a Certificate of Service presented to me “On the occasion of retirement after 38 years and 10 months of service to the people of the United States of America -October 16, 2015
  • Plaque by Air Traffic Safety Oversight Service by the Director “In recognition of your support and professionalism Thank you for a Job well done! October 2006 to October 2012
  • Letter of Commendation from Air Traffic Manager New York Air Route Traffic Control Center, “Excellent work and outstanding contribution you made to the success of Phase 1 of the Expanded East Coast Plan… made a valuable contribution to not only the most major airspace program ever implemented in the NAS, but to the fact you were part of the “winning team” April 20 1987
  • Letter of Appreciation from Area Supervisor Harrisburg International Tower, “If it were not for your outstanding performance as a Professional Air Traffic Controller, extending yourself above and beyond normal limits, the show would not have gone as smoothly as it did Management …would like to express it’s appreciation for your outstanding contribution in making the Pennsylvania International Airshow a success I would also like to say thank you for being patient with me while bringing me on board, and experiencing my first airshow September 23, 1987
  • Letter of Appreciation, Supervisor, Harrisburg Tower, “Though plagued with bad weather, “Air Show 88” turned out to be a success This year’s airshow was the biggest and the most complex yet …If it were not for your outstanding performance as a professional air traffic controller and displaying your pride and dedication to Harrisburg Tower, the airshow would not have gone as smoothly as it did” November 16, 1988
  • Letter of Commendation, Manager Capital City Airport, “To commend you for your performance during the period from June 1, 1989, thru August 31, 1989 Many conditions existed during this time frame which adversely affected our operations For nearly the entire period, we had unusual and record-breaking IFR weather, as well as record-breaking traffic Compounding this was the fact that radar returns seemed much worse than usual, and nearly all traffic required radar navigational guidance due to the loss of the Harrisburg VORTAC Each contributed to increasing operational complexity to the maximum Despite these adversities, your dedication and teamwork contributed significantly to “making the system work” September 20, 1989
  • Letter of Appreciation, Manager, Capital City and Harrisburg International Towers, “I would like to take a moment to express my sincere appreciation for your hard work and dedication during the recent unfortunate events that occurred at Camp Hill Correctional Institution…… Your ability to adapt quickly to a completely unexpected change in standard procedures contributed to success in handling a record number of instrument operations during this unfortunate event” November 2, 1989
  • Letter of Commendation, Manager Capital City and Harrisburg Towers, “to commend you for your untiring efforts as a member of the Facility Advisory Board these past two years Your dedication and high degree of professionalism has contributed toward making this facility one of the best in the Eastern Region February 7, 1998
  • Thanks” to ’88 – ’89 FAB from Manager Capital City and Middletown, Please join me in thanking the members of the Facility Advisory Board for their hard work, dedication, and professionalism Their efforts have made 1988 and 1989 two years of solid accomplishments and real progress toward facility improvements
  • Letter of Appreciation, Supervisor Capital City Tower, “ I wish to personally thank you for your handling of para jumping exercises during the Pennsylvania 82nd Airborne Days Celebration at Capital City Airport” “Your coordination with the 82nd Airborne jumpers, ground operational personnel, the general aviation community, and Harrisburg International Tower and Approach was greatly appreciated by me, the coordinators of the 82nd Airborne Division and Capital City Airport Management “ “You have demonstrated professional abilities and dedication On behalf of the facility and personnel of the 82nd Airborne, please accept my sincere appreciation and thanks for a job well done” July 30 1993
  • Letter of Commendation, Supervisor Capital City Tower, ON Monday, January 10, 1994, you were working the Local Control position at Capital City Airport You received an inbound to the airport…, that was unable to extend its landing gear The aircraft had a pilot and his three children onboard” “For approximately 2 ½ hours you were constantly passing information to the pilot…that enabled him to make a decision The pilot elected to return to Ithica and burn off fuel enroute in the event of an emergency landing This ultimately allowed the pilot time to work on the problem and finally extend the landing gear for a normal landing The calmness, diligence, and expertise displayed throughout this incident deserve special recognition and I commend you for a job well done January 26, 1994
  • Letter of Appreciation, Assistant Manager Harrisburg and Capital City Towers, “The tower conducted tours to approximately 250 people during the open house ,,, Your attitude and demeanor assisted in enhancing our profession as air traffic controllers Your competent manner and expertise added significantly to the visitors' experience, …You have demonstrated professional abilities and dedication … please accept my sincere appreciation and thanks for a job well done” October 12, 1994
  • Letter of Commendation, Assistant Manager Harrisburg and Capital City Towers, “I wish to commend you for your performance while working Local Control position during the evening shift on October 14, 1994, …working Local Control position with significant arrival and departure traffic along with pattern traffic, Cleared…Bonanza for takeoff After the aircraft was airborne, the pilot announced he was going to abort his take-off and land You …observed the pilot retract his landing gear, and transmitted to the pilot the fact that he had no landing gear extended The pilot then executed a climb to circle back for landing The landing was successfully completed Your prompt action and professional manner aided in averting a serious incident, … I commend you for your quick thinking and a job well done October 24, 1994
  • Letter of Commendation, Acting Manager, Capital City Tower, “commend you for your performance during the aircraft emergency that occurred on April 13, 1995 Your quick response to assist the pilot…prevented a possible accident……pilot informed you that he was at 2000 feet and trying to get the aircraft under control, you instructed the pilot to get his wings level and maintain an altitude After the pilot advised that he was level and under control, you then instructed him to fly heading 270 and climb to 3000 feet Your calm and reassuring manner when responding to the pilot was very beneficial to the situation…Your prompt action and professional manner aided in averting a more serious situation I commend you for your quick thinking and a job well done” April 19, 1995
  • Letter of Appreciation, Acting Manager, Capital City Tower, “I wish to commend you for your performance while on duty in the Capital City tower cab …As the aircraft turned onto short final, you observed the aircraft had not extended its landing gear You transmitted to the pilot that the gear was not down and the pilot immediately extended the landing gear A normal landing was accomplished Your prompt action and composed demeanor averted any potential for a serious incident and reduced any delays that might have occurred to other users Thank you for a job well done May 12, 1995
  • Letter of Appreciation and Commemorative Plaque, Manager Air Traffic Division AEA-500, On behalf of the Eastern Region Air Traffic Division, we wish to express our appreciation for your employee’s dedication to duty and professionalism in providing uninterrupted, high-quality air traffic services throughout a very trying period, “The Blizzard of 1996” March 30, 1996
  • Time Off Award, Air Traffic Manager, Harrisburg and Capital City Towers, “From May 12, 1996, to September 9, 1996, Mr Hartenstine was the Acting Supervisor at Capital City Tower To accommodate the prime time leave and keep the facility open for the full 16 hours, Mr Hartenstine adjusted his schedule on almost a daily basis Many of the other duties associated with the position such as scheduling, traffic count, T & As etc, were handled after his regular shift or on days off Because he handled the position so well, overtime costs were kept to a bare minimum Mr Hartenstine’s contribution is greatly appreciated and this time-off award is a small way of saying thank you for a job well done September 19, 1996
  • Letter of Commendation, Manager, Capital City Tower, “You are commended for the outstanding work you performed for Capital City Tower between October 30, 1998 and February 12, 1999 …you were responsible for preparing the facility for a full facility evaluation, updating facility lesson plans, and rewriting and revising the Facility Standard Operating Procedures (SOP) manual You performed these tasks with minimal supervision and displayed unparalleled enthusiasm for getting the assignments accomplished quickly and correctly Because of your dedication and efforts, the facility did quite well on the evaluation, there is a training plan established to ease the transition to a contract facility, and there is a credible SOP about to be distributed to facility personnel Thank you for your fine work and devotion to duty I am proud to be associated with employees of your caliber” February 18, 1999
  • Letter of Appreciation, Manager Wilkes-Barre Tower, “Wilkes Barre Tower held a Safety Culture Awareness presentation for Wilkes Barre Airport employees with access ro the Airport Operations Area On this date, over 50 participants including controllers, operations employees and Allentown FSDO inspectors attended training sessions held at the Airport Rescue Fire Fighting Building The training consisted of a Safety Briefing by Ken Hartenstine,……The presentation was factual, and professional and enabled the participants to have candid conversations on the safety Culture at AVP The training also provided the participants an opportunity to see through mistakes of others how complacency may lead to human and system errors on the airport surface This letter officially recognizes the efforts Mr Hartenstine to develop a quality presentation for Wilkes Barre Tower Kens ability to sacrifice persona resources enabled employees at AVP to raise their awareness of the safety culture at AVP: November 21, 2005
  • Monetary Award, Audits, and Compliance Branch manager, AOV-130 to Air Traffic Operations Oversight Division, AOV-100, “One of AOV’s major accomplishments was the implementation of a comprehensive audit program that produces accurate and measurable results As an Air Traffic Safety Inspector…Ken Hartenstine has been instrumental to the planning and execution of AOV audits Ken Hartenstine has consistently demonstrated his dedication and outstanding support to the AOV organization During this fiscal year, Mr Hartenstine participated on five risk-based audits of the ATO ……he served as team leader for the Inter/Intra facility Coordination Audit and as a sub-team leader for the Annual Refresher Training, Approach Clearances, Corrective Actions Resulting from Operational Errors, and Quality Control Audits…AOV Director challenged the organization to improve our process for initiating risk-based system audits Mr Hartenstine provided valuable input to the development of the AOV Guidelines for Initiating AOV Audits that were distributed to AOV management and staff The most significant change that was implemented was the requirement for AOV employees to develop requirement checklists and submit them with their audit topic recommendations…In preparation for this new initiative, Mr Hartenstine developed the Audit Requirements Checklist Workshop He coordinated with management to provide briefings to AOV personnel regarding the development of requirement checklists As a result, Mr Hartenstine received accolades from members of the AOV management team as well as his peers…As described in the Federal Aviation Administration Recognition Program, the above-noted contributions have resulted in measurable benefits with far-reaching application” August 8, 2012
  • Performance Evaluations
  • Memory retention
  • Stress tolerance
  • Air traffic regulations
  • Radar interpretation
  • Information processing

Accomplishments

  • Investigative Process to Identify and Resolve Factors Contributing to Accidents/Incidents
  • Provide Subject Matter Expertise in Regards to Planning and Executing Audits
  • Develop Data-Driven Safety Programs to Identify, Prioritize, and Address Risks Before Leading to Accidents/Incidents
  • Reduced Number of Filed U.S
  • Differences with the International Civil Aviation Organization Standards ND Recommended Practices (SARPS)
  • Provided Leadership in Developing new SARPs
  • Provided Expertise in Associated SARPS Concerning the ICAO Universal Safety Oversight Audit Program (USOAP Review of the U.S
  • Federal Aviation Administration’s Representative in Several National Transportation Safety Board’s Investigations into Accidents/Incidents
  • Unpublished Papers and Documents
  • New and revised process IAW the ISO 9001:2008 Standards
  • Audit Requirements Checklist Workshop
  • Assisted in Writing of ATC Safety Management System Manual
  • Developed new ICAO SARPS
  • The Investigation Process for AOV
  • Developed the Boilerplate Presentation used for Audit Out briefs for Safety Councils ND sAfety Managers Meetings
  • Developed the Standard Operating Procedures for the Regulator's Audit and Compliance Processes
  • Awards and Recognition
  • Special Achievement Award for Liberty Centennial Safety (1986)
  • Multiple Letters of Commendation for Air Traffic Control Excellence
  • Performance Awards for Operational Leadership
  • Appendix 1 Supporting Documentation
  • Certification and Licenses
  • Certificate of Authority to take, record, and disseminate: Tower Visibility Observations -15

Certification

Air Traffic Operations and Supervision Quality Assurance and Safety Oversight Facility and Program Management Training Program Development Regulatory Compliance ISO 9000 Certification and Auditing

Timeline

Safety Auditor

FAA, Air Traffic Organization
06.2011 - 07.2014

Air Traffic Safety Inspector

Federal Aviation Administration Headquarters
02.2006 - 06.2011

Supervisory Air Traffic Control Specialist

Federal Aviation Administration, Wilmington ATCT
01.2000 - 02.2006

Air Traffic Control Specialist

Northeast Philadelphia ATCT
10.1998 - 06.2002

Air Traffic Control Specialist

FAA, Capital City/Lancaster ATCTs
10.1998 - 04.1999

Air Traffic Control Specialist

FAA, Harrisburg Approah
05.1997 - 09.1998

Supervisor Air Traffic Control Specialist

Federal Aviation Administration, Capital City ATCT
05.1996 - 05.1997

Air Traffic Control Specialist

Federal Aviation Administration, Capital City ATCT
08.1991 - 05.1996

Air Traffic Control Specialist

FAA, Harrisburg Approah
04.1991 - 08.1991

Air Traffic Control Specialist

Federal Aviation Administration, Harrisburg International ATCT
03.1987 - 04.1991

Programs Staff Specialist

Federal Aviation Administration, New York ARTCC
07.1986 - 03.1987

Air Traffic Control Specialist

Federal Aviation Administration, New York ARTCC
09.1984 - 07.1986

Air Traffic Control Specialist

Lancaster ATCT
03.1982 - 09.1984

Air Traffic Control Specialist

Federal Aviation Administration, Boston ARTCC
08.1981 - 03.1982

Air Traffic Tower and Radar Controller

U.S. Navy
05.1976 - 06.1978

Tower Controller and Radar Air Traffic Controller

U.S. Navy, US Navy
04.1974 - 04.1976

Tower Controller and Radar

U.S. Navy, US Navy
10.1973 - 07.1978

FIDO, Quint and ICSS Air Traffic Certificates and Ratings NAS Memphis Tower including Controller-in-Charge and On-the-Job Trainer NAS Memphis Ground Control Approach Controller NAS Guantanamo Bay Tower including Controller-in-Charge and On-the-Job Trainer NAS Guantanamo Bay Ground Control Approach Controller Lancaster Tower including Controller-in-Charge and On-the-Job Trainer Harrisburg International Tower including Controller-in-Charge and On - undefined

Certificate of Authority – Tower Visibility Observations - undefined

Certificate of Designation – CTO Examiner, Wilmington Tower - undefined

Certificate of Training – OJT Techniques for ATC Specialists - undefined

Certificate of Training – Emergency Readiness - undefined

ICAO Certificate – Safety Management Systems Training - undefined

Diploma - undefined

Hempfield High School

Certificate of Designation “Reposing special trust and confidence in the integrity, diligence and discretion of Kenneth D. Hartenstine who has been found to have the necessary knowledge, Skill, experience, interest, and impartial judgment to merit special public responsibility, I hereby designate as CTO EXAMINER, Wilmington Tower, with authorization to act in accordance with the regulations and procedures prescribed by the Federal Aviation Administration relating to this designation.” Issued at the direction of the Administrator December - undefined

NOTE: CTO Certified Tower Operator Certificate of Training “Kenneth D. Hartenstine has completed a 28 hour course #10514-OJT Techniques for ATC Specialists given at - undefined

Capital City

ATCT, New Cumberland, PA dated - undefined

Certificate of Training “Kenneth David Hartenstine has satisfactorily completed the correspondence course in Introduction the Emergency Readiness awarded by the FAA Management Training School - undefined

from 16 to 19 - undefined

Bureau Veritas Certification: “This is to certify that Kenneth Hartenstine has successfully completed the course assessment and examination for the ISO 9000;2000 Series Auditor/Lead Auditor Training Course” March - undefined

approach lighting systems) - undefined

BRITE Terminal RADAR

Business Management: 3 semester hrs. Psychology 3 semester hrs. Specialized Training - undefined

Old Dominion University

OSHA Course 4/ - undefined

On-the-job techniques for ATCS 4/23/82 Writing Improvement 12-1-83 - undefined

BRITE RADAR 3/15/ - undefined

Human Relations in Supervision 2/ - undefined

Safety Orientation 4/ - undefined

Leading Performance Management - undefined

Introduction to ISO 9001:2008 and Quality Management System Training - undefined

Castle for Employees Course - undefined

ATC for Controllers - undefined

Team Building 5/24/ - undefined

Air Traffic Facility Training Administration - undefined

Leadership Development and Labor Relations - undefined

Fundamentals of ATC OJTI: Facilitator Cadre Training - undefined

A Manager’s Introduction to Business Law - undefined

Valuing Performance System 1/ - undefined

Records Management 101 1/ - undefined

supervision, safety, ISO certification, and air traffic systems, including but not limited to: FAA Management and Human Resource Training - Business Management

Old Dominion University

Quality. Management System Automation Information Technology Support Level One - undefined

Eastern Region Certificate of Appreciation – Liberty Centennial Safety - undefined

OJT Techniques, Leadership Development, and Workplace Safety (1982-2015) Quality Management and Safety Systems (ISO 9001 - undefined

2013 Project Management 6/ - undefined

ISO 9000:2000 Lead Auditor – Bureau Veritas Certification - undefined

Job Trainer Capital City Tower including Controller-in-Charge and On-the-Job Trainer Northeast Philadelphia Airport including Controller-in-Charge and On-the-Job Trainer - undefined

School

Frontline Managers Course-1 Fundamentals of Front Line Mgt. - undefined

ATC Operational Supervisor’s Workshop for Frontline Managers 311/ - undefined

Small Business Management - ICS Course - undefined

Facility Instructor Training - undefined

Positive Approach to Discipline # 14001 - undefined

Fundamentals of Supervisions # 14002 - undefined

Equipment Certifications: Field Lighting Systems, BRITE Terminal RADAR, FIDO - undefined

Hempfield High School

Eastern Region Certificate of Appreciation Awarded to Kenneth Hartenstine - undefined

Human Relations in - undefined

Quality Assurance Program Administration - undefined

Writing Techniques #14014 - undefined

OJT Techniques for ATCS - undefined

management, supervision, safety, ISO certification, and air traffic systems - undefined

ICAO certificate, This is to certify that Ken Hartenstine has successfully completed the ICAO Safety Management Systems Training Course held in Washington -

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Kenneth D. Hartenstine