Adrienne Craig
Rockford,IL
Summary
Dynamic Lead Pharmacy Technician at Walmart with proven expertise in inventory control and regulatory compliance. Enhanced patient satisfaction through effective problem-solving and staff development. Skilled in prescription processing and team collaboration, successfully optimizing workflow and improving service quality in a high-volume environment. Committed to maintaining patient confidentiality and safety.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Walmart
Rockford, Il
05.2006 - Current
- Supervised daily pharmacy operations, ensuring compliance with regulations and safety protocols.
- Trained and mentored junior pharmacy staff on best practices and workflow efficiency.
- Implemented inventory management systems to optimize medication stock levels and reduce waste.
- Collaborated with healthcare professionals to ensure accurate prescription fulfillment and patient safety.
- Developed training materials for new hires, enhancing onboarding processes for pharmacy technicians.
- Analyzed workflow processes, identifying areas for improvement to increase productivity and service quality.
- Managed medication dispensing system, ensuring accuracy in labeling and distribution of pharmaceuticals.
- Led initiatives to enhance customer service standards within the pharmacy environment, improving patient satisfaction scores.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Increased pharmacy revenue through effective upselling of over-the-counter products based on customer needs.
- Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
- Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
Recreation Leader
Chicago Park District Diversey Storehouse
Chicago, IL
05.2003 - 08.2023
- Organized recreational activities to enhance community engagement and participation.
- Facilitated safe and enjoyable experiences for participants of all ages.
- Collaborated with team members to develop program schedules and event logistics.
- Assisted in maintaining equipment and facility cleanliness for optimal use.
Customer Service Manager
Strack and Vantil
Hammond, IN
08.2003 - 12.2005
- Led customer service team to enhance overall client satisfaction through effective issue resolution strategies.
- Developed training programs for staff to improve product knowledge and customer engagement techniques.
- Analyzed customer feedback data to identify trends and implement targeted improvement initiatives.
- Collaborated with cross-functional teams to streamline communication and enhance service delivery processes.
Education
High School Diploma - General Studies
Gage Park High School
Chicago, IL05.2000
Skills
Problem-solving skills
Pharmacy software proficiency
Inventory control
Order verification
Drug inventory control
HIPAA
Pharmaceutical calculations
Prescription processing
Insurance verification
Insurance billing
Regulatory compliance
Drug storage procedures
Team collaboration
Updating medication histories
Manual and automated medication dispensing
Pharmacy and customer records management
Medication dispensing
Drug utilization review
Sterile technique
Workflow optimization
Staff development
New hire onboarding
Patient confidentiality
Pharmacy operations management
Advanced math skills
Troubleshooting malfunctioning equipment
Certification
NHA certification
Immunization
CPR
Timeline
Lead Pharmacy Technician
Walmart
05.2006 - Current
Customer Service Manager
Strack and Vantil
08.2003 - 12.2005
Recreation Leader
Chicago Park District Diversey Storehouse
05.2003 - 08.2023
High School Diploma - General Studies
Gage Park High School