ADRIENNE CROMWELL
Juneau,USA
Summary
I am an adaptable and passionate, hard-working professional with 22 years of experience in the financial industry. My focus, passion, and experience revolve around creating strong and long-term relationships with my team, networking contacts, and borrowers. I have a deep working knowledge of the financial industry and service-sales approach. I am ready and excited to further apply my experience and passion to the next opportunity for relationship building.
Overview
22
22
years of professional experience
Work History
Mortgage Loan Originator
True North Federal Credit Union
01.2023 - Current
- Closed 7.5M YTD
- Originating Conventional, FHA, USDA, VA, and short-term 2nd liens.
- Work with underwriters to identify and resolve application discrepancies, streamline documentation, end ensure loan files meet compliance regulations and standards.
- Collaborating on weekly pipeline review to review loan files and discuss team communication and processes to ensure smooth transactions for all parties involved.
- Analyze applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
Mortgage Loan Originator
Tongass Federal Credit Union
01.2023 - 11.2024
- 5.2 million closed YTD.
- Provide comprehensive mortgage loan advice and guidance to current members and potential borrowers.
- Research and evaluate various loan products with investor lending partners: Members First Mortgage and Alaska Housing, to determine the best fit for each member or potential borrower.
- Ensure consistent member communication throughout the entire mortgage process.
- Maintain a thorough knowledge of current lending regulations, policies, and procedures.
Lending Manager
ALPS Federal Credit Union
06.2021 - 01.2023
- Alps merged with Tongass Federal Credit Union Jan 2023
- Supervised a team of four loan officers while promoting a positive environment and instilling a model of relationship building based on service sales.
- Established loan and servicing processes, SOPs, uniformity, goal setting, and a service sales culture that inspired creativity.
- Coached team to increasing consumer loan production by 42%, and mortgage production by 68% from previous year.
- Trained current and newly hired employees on portfolio/pipeline management and deadlines, reducing loan processing time from 3-4 business days to 1-2.
- Planned, coordinated, and successfully implemented a training program for DMV partnership to complete auto/boat titling in-house. This cut down titling processing time from three months to three days, increasing efficiency in securing collateral.
Assistant Manager
Security Service Federal Credit Union
02.2019 - 06.2021
- 2020 Manager of the year for Mountain West Region (President's Award).
- COVID led to all branch lobby closures from March 2020 to February 2021. Devised an outbound call initiative that led to individually leading all (62) branches with 73 in-house mortgages booked for $19,557,800, 33 from 3rd party referrals, via virtual networking.
- In 2020, the St. George Branch ranked #1 in all regions (44 branches in Texas, Colorado, and Utah) in total mortgages closed.
- St. George's outbound team contributed 86% of the total loan productivity for the region.
- St. George Branch #1 Power Club Member, last 3 quarters (pre-Covid).
- Assisted AVP in managing eight team members for outbound call initiative, which included weekly team meetings and one-on-one coaching.
- Assisted AVPs in one-on-one coaching/mentoring for 13 branch manager teams for weekly regional sales meetings.
Account Executive
Robert Half International Inc.
08.2016 - 11.2017
- Secured contract for major medical manufacturing company, Becton Dickinson, beating out 19 other agencies
- Managed 35 temporary employees, located at seven different businesses
- Finished 2017 ranked 18th globally out of 118 divisions in strategic accounts
- In three months, gained five new clients by ad calls and cold calls with over 300 weekly business connects while interviewing 25 candidates weekly
- Full cycle staffing including: marketing, coordinating, and recruiting
Senior Loan Officer
Mountain America
12.2014 - 02.2016
- 2016 - Ranked 1st out 278 loan officers in rescued loan count with 113 rescued loans
- 2016 - Ranked 1st out of 278 loan officers for consumer loan volume with $6,443,200
- 2016 - American Fork Team ranked 1st out of 81 branches in rescued count and volume
Assistant Manager/Branch Manager
Mountain America Credit Union
08.2003 - 12.2014
- Implemented two strategic strategies that focused on service sales and successfully increased branch rescued loan volume by 245% and rescued loan count by 256%
- Responsible for underwriting and approving level 1 and 2 approvals on all loans for personal and business side approximately 72 loans/month
- Effectively led branch team of 10 professionals by creating a fun and competitive atmosphere that promoted member service and success
Education
Bachelors of Science - Business Management
Utah Valley University
Orem, UT12.2007
Skills
- Referral Generation
- Client Relations
- Pipeline Management
- Coaching
- Service Sales
- Value Maker
- Business Development
Affiliations
Glacier Valley Rotary Member - Treasurer 2024-2025
Timeline
Mortgage Loan Originator
True North Federal Credit Union
01.2023 - Current
Mortgage Loan Originator
Tongass Federal Credit Union
01.2023 - 11.2024
Lending Manager
ALPS Federal Credit Union
06.2021 - 01.2023
Assistant Manager
Security Service Federal Credit Union
02.2019 - 06.2021
Account Executive
Robert Half International Inc.
08.2016 - 11.2017
Senior Loan Officer
Mountain America
12.2014 - 02.2016
Assistant Manager/Branch Manager
Mountain America Credit Union
08.2003 - 12.2014
Bachelors of Science - Business Management
Utah Valley University
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