Adrienne Desimone
Los Angeles,CA
Summary
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success.
Overview
12
12
years of professional experience
Work History
Restaurant Server
J.Nichols Kitchen
Marina del Rey, CA
08.2021 - Current
- Provide Excellent Customer Service
- Order Management
- Serve Food and Beverages: Deliver orders promptly, perform table-side service, and ensure guest satisfaction by addressing any concerns or special requests
- Maintain Cleanliness and Safety: Uphold health and safety standards, keep work areas clean and organized, and ensure tables are reset quickly and efficiently
- Handle Payments: Process guest payments, handle cash transactions, and operate the POS system with accuracy
- Collaborate with Team: Work effectively with kitchen staff, bartenders, and fellow servers to ensure a cohesive and efficient dining experience
- Problem Resolution: Address guest complaints and concerns with professionalism, ensuring a positive resolution and maintaining high guest satisfaction
- Upsell and Promote: Suggest additional items and promotions to enhance the dining experience and increase sales
Assistant
Thrive Wellness
Santa Monica, CA
03.2018 - 05.2021
- Administrative Support: Managed daily administrative tasks including scheduling appointments, maintaining calendars, and coordinating client sessions
- Client Relations: Acted as the primary point of contact for clients, handling inquiries, booking appointments, and providing information on services offered
- Office Management: Organized and maintained a home office environment, ensuring a professional and welcoming atmosphere for clients
- Document Management: Prepared and maintained confidential client records, session notes, and other essential documents
- Financial Duties: Managed billing and invoicing, tracked expenses, and assisted with basic bookkeeping tasks
- Errand Running: Handled various personal errands and tasks to support the practitioner's business and personal needs, including shopping for supplies and managing household responsibilities
- Health and Wellness Support: Assisted with the preparation of wellness materials, research on health topics, and the creation of personalized wellness plans for clients
Front Desk Associate
Hot8 Yoga/Sweat Yoga
Los Angeles, CA
06.2015 - 12.2019
- Customer Service: Greeted clients warmly, provided information on class schedules, membership options, and studio policies
- Client Management: Managed client check-ins, processed class registrations, and maintained accurate attendance records
- Sales and Transactions: Handled retail sales of yoga apparel and accessories, processed membership purchases, and managed cash transactions
- Scheduling and Administration: Scheduled appointments and classes using studio management software, handled phone and email inquiries, and maintained client databases
- Studio Maintenance: Ensured cleanliness and organization of the front desk, lobby, and studio spaces, including restocking supplies and maintaining a welcoming environment
- Event Coordination: Assisted in organizing and promoting studio events, workshops, and special classes
- Product Knowledge: Provided clients with information on the benefits of different yoga styles, class offerings, and health products available at the studio
- Support for Instructors: Assisted yoga instructors with class setup, equipment preparation, and client communication
Assistant Manager
Moonjuice
Venice, CA
02.2013 - 08.2017
- Operational Management: Oversaw daily operations to ensure smooth and efficient store functioning, including opening and closing procedures, inventory management, and quality control
- Team Leadership: Supervised and trained a team of staff members, fostering a positive work environment, setting performance goals, and conducting regular evaluations
- Customer Service Excellence: Ensured high standards of customer service by addressing customer inquiries and concerns promptly and effectively, and resolving any issues to maintain customer satisfaction
- Sales and Marketing: Assisted in developing and executing sales strategies to achieve revenue targets, including organizing in-store promotions and community events
- Financial Oversight: Managed cash handling procedures, prepared daily sales reports, and assisted with budgeting and financial planning
- Product Knowledge: Maintained extensive knowledge of Moon Juice products, ingredients, and health benefits, and provided education and recommendations to customers
- Inventory Control: Monitored stock levels, placed orders for supplies and products, and conducted regular inventory audits to prevent shortages or overstock
- Health and Safety Compliance: Ensured compliance with health and safety regulations, including cleanliness standards, food handling procedures, and employee safety protocols
- Administrative Duties: Handled various administrative tasks such as scheduling staff shifts, processing payroll, and maintaining employee records
Education
Bachelor of Arts - Public Relations
California State University, Chico
Chico, CASkills
- Customer Service & Client Relations
- Team Leadership & Supervision
- Operational Management
- Sales
- Inventory Management
- Administrative & Organizational Skills
- Health & Safety Compliance
- Product Knowledge & Education
Timeline
Restaurant Server
J.Nichols Kitchen
08.2021 - Current
Assistant
Thrive Wellness
03.2018 - 05.2021
Front Desk Associate
Hot8 Yoga/Sweat Yoga
06.2015 - 12.2019
Assistant Manager
Moonjuice
02.2013 - 08.2017
Bachelor of Arts - Public Relations
California State University, Chico