Lena lim
Carrollton,TX
Summary
Motivated Restaurant Server offering extensive knowledge of hospitality etiquette and food preparation. Spirited and communicative individual polished in assisting patrons in selecting food and beverage choices and maintaining table settings. Customer-oriented team player familiar with POS system operations.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Server
Hyatt Regency DFW
Grapevine, Texas
05.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Managed table settings and ensured cleanliness throughout the dining area.
- Crossed training in the restaurant, bar and coffeeshop
- Handled cash and credit transactions efficiently during peak hours.
- Processed guest orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained knowledge of daily specials and promotional offerings.
- Trained new servers on restaurant protocols and service standards.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Greeted and seated customers promptly, courteously, and professionally.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Provided exceptional service to high volume of daily customers.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Followed up on guest requests in a timely manner.
- Processed payments from customers using cash registers or POS systems.
Real Estate Agent
Gl realty
Carrollton, Tx
01.2019 - Current
- Guided clients through property buying and selling processes.
- Conducted market analyses to determine property values.
- Developed marketing strategies to promote listings effectively.
- Negotiated contracts between buyers and sellers smoothly.
- Coordinated property showings and open houses for prospective buyers.
- Maintained strong relationships with clients throughout transactions.
- Utilized CRM systems to track leads and manage client interactions.
- Provided expert advice on local real estate trends and regulations.
- Maintained updated knowledge of local real estate markets.
- Responded promptly to client inquiries via phone or email.
- Managed real estate transactions from initiation to closing.
- Coordinated appointments to show homes to prospective buyers.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
Am restaurant server
Marriott Addison Quorum
Addison, Tx
12.2016 - 01.2025
Cocktail Server
Marriott DFW
Irving, Texas
02.2008 - 12.2016
- Provided exceptional customer service in a high-volume dining environment.
- Served a diverse selection of cocktails and beverages to guests promptly.
- Maintained cleanliness and organization of the bar and serving areas.
- Assisted with menu knowledge to enhance guest experience and recommendations.
- Collaborated with kitchen staff to ensure timely order fulfillment for patrons.
- Processed cash and credit transactions accurately during busy shifts.
- Resolved guest concerns efficiently to maintain satisfaction and loyalty.
- Provided exceptional service to high volume of daily customers.
- Adhered to health and safety regulations in food and beverage service areas.
- Provided excellent customer service at all times.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained accurate cash handling practices while efficiently serving customers.
Restaurant Server
Hilton Anatole
Dallas, Tx
01.2010 - 12.2015
Education
Associate of Arts - Business Administration
The University of Texas At Dallas
Richardson, TX 01.2003 - 08.2006
Skills
- Menu knowledge
- Point-of-sale operation
- Food safety compliance
- Table management
- Customer relationship management
- Negotiation techniques
- Property marketing
- Transaction management
- Time management
- Effective communication
- Problem solving
- Conflict resolution
- Team collaboration
- Beverage inventory management
- Wine service
- Exceptional communication
- Banquet coordination
- Dining area maintenance
- Guest relations management
- Payment processing
- Tip management
- Daily specials memorization
- Order taking
- Drink preparation
- Allergy awareness
- Alcohol service
- Menu recommendations
- POS system operation
- Buffet setup and takedown
- Kitchen coordination
- Adaptability and flexibility
- Contract negotiation
- Client communication
- Networking strategies
- Sales techniques
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Beginner
Chinese (Mandarin)
Professional
Malay
Professional
Timeline
Restaurant Server
Hyatt Regency DFW
05.2024 - Current
Real Estate Agent
Gl realty
01.2019 - Current
Am restaurant server
Marriott Addison Quorum
12.2016 - 01.2025
Restaurant Server
Hilton Anatole
01.2010 - 12.2015
Cocktail Server
Marriott DFW
02.2008 - 12.2016
Associate of Arts - Business Administration
The University of Texas At Dallas
01.2003 - 08.2006