ADRIENNE DIONNE MALONEY
Indianapolis,IN
Summary
Dynamic Quality Improvement Liaison with extensive experience at the National T-CPR Training Grant Program. Expert in data analysis and stakeholder collaboration, driving operational enhancements and training effectiveness. Proven track record in program evaluation and quality assurance, contributing to improved emergency response outcomes and operational standards.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Quality Improvement Liaison
National T-CPR Training Grant Program
11.2024 - Current
- Support implementation of a federally funded grant initiative focused on strengthening telecommunicator CPR (T-CPR) training in emergency communications centers nationwide.
- Provide consultation and technical assistance to agencies, facilitating implementation of evidence-based T-CPR training programs to improve emergency response capabilities.
- Conduct operational reviews and performance assessments of dispatch center practices, evaluating training effectiveness and protocol compliance to enhance operational standards.
- Analyze performance data to identify trends impacting cardiac arrest response outcomes.
- Contribute to program evaluation activities and grant performance reporting, supporting quality improvement initiatives to advance overall program efficacy.
RQI-T CPR Coach / Quality Manager
RQI Partners, LLC
12.2019 - 07.2024
- Conducted statistical review of telecommunicator CPR performance metrics through audio analysis and simulation assessments to enhance training effectiveness.
- Developed targeted coaching strategies based on data analysis and performance benchmarking.
- Collected and analyzed performance data to identify operational trends and inform improvement initiatives.
- Collaborated with partner agencies to implement quality improvement initiatives, enhancing dispatcher response effectiveness.
- Prepared quarterly and annual analytical reports summarizing key performance indicators for agency leadership and program stakeholders.
- Worked remotely to support team objectives
Communications Supervisor (COII)
City of Henderson
, USA
01.2000 - 10.2019
- Supervised daily operations within a high-volume municipal 9-1-1 communications center supporting police, fire, and EMS services.
- Created and implemented training curriculum and instructional lesson plans for communications personnel to enhance skills and service quality.
- Provided leadership, coaching, and performance feedback to staff to maintain operational standards and service quality.
- Liaised between communications staff, city leadership, and external public safety partners to ensure alignment and effective collaboration.
- Evaluated operational performance through quality assurance review, performance metrics, and trend analysis.
- Collected and interpreted operational data to support continuous improvement initiatives and service delivery enhancements.
- Contributed to departmental initiatives for operational review and improvement of emergency communications services. enhancing service delivery.
- Ensured compliance with communication protocols to enhance service effectiveness.
Commercial Printing Estimator
Andrews Printing Company
Long Beach, CA
03.1989 - 09.1995
- Prepared detailed project cost estimates and pricing models, optimizing resource allocation by analyzing labor, materials, and production requirements.
- Analyzed project specifications to prepare accurate cost estimates.
- Utilized estimating software to create detailed bid proposals and reports.
- Developed budget projections and coordinated with vendors to achieve cost-effective project delivery and enhance profit margins.
- Collaborated with project managers to review design plans and requirements.
Education
Master of Science - Public Administration (Organizational Leadership)
National University
San Diego, CA06-2017
Bachelor of Science - Criminal Justice
National University
National University, San Diego, CASkills
- Quality Assurance & Continuous Improvement
- Performance evaluation
- Program evaluation
- Policy & Procedure Development
- Operational Performance Metrics
- Data analysis
- Training implementation
- Stakeholder collaboration
- Technical writing
- Grant Program Support
Certification
- Emergency Number Professional (ENP)
- Emergency Medical Dispatcher - Quality (EMD-Q)
- CPR Certified
Accomplishments
- Supervised communications operations during the October 1 Las Vegas mass shooting response, supporting coordinated emergency response efforts.
- Designed and implemented an in-house CAD training academy serving two regional emergency communications centers.
- Developed a custom T-CPR evaluation template improving cardiac arrest response protocols.
Timeline
Quality Improvement Liaison
National T-CPR Training Grant Program
11.2024 - Current
RQI-T CPR Coach / Quality Manager
RQI Partners, LLC
12.2019 - 07.2024
Communications Supervisor (COII)
City of Henderson
01.2000 - 10.2019
Commercial Printing Estimator
Andrews Printing Company
03.1989 - 09.1995
Master of Science - Public Administration (Organizational Leadership)
National University
Bachelor of Science - Criminal Justice
National University