Adrienne Donaldson
Sewickley,PA
Summary
Forward-thinking and results-driven Health Care Technology professional with 25+ years’ experience in pharmacy business and related technology Technology expertise: skilled in developing and implementing IT projects, processes and solutions that improve overall operations, efficiency, and use of resources. Licensed Pharmacist recognized by peers and clients as subject matter expert and consultant / liaison for health care technology, pharmacy technology management, and research and development projects. Exceptional rapport- and relationship-building skills with technical experts, project management team members, vendors, new prospects, and existing customers; able to work together to maximize IT solutions. Creative problem solver who makes sound decisions and finds innovative solutions to resolve any given problem or challenge; highly organized and able to perform well and remain calm while under pressure. Polished communicator: presentations / demonstrations, written, interpersonal.
Overview
26
26
years of professional experience
Work History
Director, Pharmacy Analytics
McKesson
06.2021 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved client satisfaction by providing customized data-driven solutions for their business needs.
- Optimized supply chain operations through data analysis and forecasting, reducing inventory costs significantly.
- Presented actionable insights and recommendations to senior management, influencing key decisions on business strategy.
- Created business and technical requirements documentation and developed solution designs for analytics implementation.
- Developed predictive models to forecast sales trends, guiding effective decision-making processes.
- Created comprehensive dashboards and reports, enabling stakeholders to monitor business performance effectively.
- Effectively communicated findings to non-technical stakeholders, enabling them to make data-informed decisions that positively impacted the business.
- Utilized data visualization tools to effectively communicate business insights.
Clinical Analytics Consultant
McKesson Pharmacy Optimization
07.2013 - 06.2021
- Provide primary sales support to drive visibility and market penetration through sales education, customer demonstrations, tool and program pricing, and contract generation.
- Serve as the single point of contact for customers during program implementation and training
- Provide ongoing clinical best practice optimization support using the Drug Spend Trend Report tool to identify drug spend trends, identify cost containment opportunities, and quality clinical initiatives.
- Representative Accomplishments & Contributions
- Co-authored a peer reviewed poster presentation for ASHP MidYear 2014 entitled: Conversion to the biosimilar tbo-filgrastim as a cost savings initiative in a community medical center.
Ambulatory Services Consultant
McKesson Pharmacy Optimization
07.2012 - 07.2013
- Subject Matter Expert working with health systems’ ambulatory pharmacies to evaluate and identify business potential for 340B contract pharmacy.
Program Manager
McKesson Health Mart
01.2010 - 07.2012
- Program Manager for the Health Mart EnterpriseRx Common Systems program with responsibility for the execution of the overall Health Mart Common Systems strategy including workflow pilot, central fill, virtual chain development.
- Focused on customer and McKesson businesses, sales growth, strategy, field communication, and Health Mart customer satisfaction by providing input and guidance on pharmacy operations, industry, and technology to workgroups as needed.
Professional Services Consultant
McKesson Pharmacy Systems
01.2008 - 01.2010
- Developed the roadmap for the Health Mart EnterpriseRx Common Systems Program.
- Defined, developed and executed the EnterpriseRx Professional Services offering, process, and toolkit. Engagements included Brookshire Grocery and Mayo Clinic.
- Defined, developed and executed the EnterpriseRx Pre-Sales Implementation Assessment Process and Process Tools with key chain and outpatient sales prospects.
- Representative Accomplishments & Contributions: Launched two new business initiatives for McKesson Pharmacy Systems: the Implementation Preparedness Assessment Process and the Professional Services Program.
Engagement Manager / Consulting Advisor
McKesson Pharmacy Systems
01.2005 - 01.2008
- Oversaw implementation process for multiple assigned customers in piloting and rolling out of EnterpriseRx System as well as extensive project management, and consulting activities.
- Managed and developed accounts with leading national and regional pharmacy retail chains throughout country.
- Ensured that retail stores and application environments are ready to go live; documented and worked from detailed schedule in order to keep all activities on schedule.
- Delivered customer demonstrations to customers and served as Subject Matter Expert.
- Performed daily status call with project team and mentored new Engagement Managers.
- Analyzed current client operations to enhance operational and processing procedures.
- Coordinated company and client resources and organized and documented tasks and schedules; communicated project status to client.
- Representative Accomplishments & Contributions: Developed and lunched the implementation and change management processes for new pharmacy management software product. Streamlined process improvement by developing new tracking strategy to track and measure time and expenses associated with implementation process. Initiated and developed curriculum for Pharmacy Externship program at McKesson Pharmacy Systems.
Manager / Business Analyst
McKesson Pharmacy Systems
03.2003 - 01.2005
- Led team of Business Analysts in development phase of product lifecycle for EnterpriseRx; liaised between business and technical teams in developing and implementing business and functional specifications.
- Teamed with Product Management, client resources, and other staff members to gather product requirements; developed functional specifications that capture these requirements.
- Served as liaison between business and systems sections in development and implementation of enhancements to current processing system; researched system upgrade per request of business section.
- Designed / modified Project Charter, Business Requirements, and Functional Specification documentation required to facilitate programming of requested changes to current system.
- Defined detailed process steps and algorithms, data queries, flow / activity diagrams, and other components to outline process rules and presented functional specifications to various stakeholders.
- Representative Accomplishments & Contributions: Created and managed Fast Track Enhancement Process that maximized amount of additional critical enhancements to be developed and tested within allotted timeframe.
Pharmacy Manager
Walgreen Corporation
01.2000 - 01.2003
- Supervised daily operations of pharmacy, including staffing and scheduling for team of 15 pharmacists and pharmacy technicians, productivity, inventory control / management, quality assurance / improvement, physician relations, and customer service; set standards for excellence in customer service.
- Reviewed monthly and quarterly operating statements to accommodate inventory and staffing needs.
Pharmacist
Walgreen Corporation
01.1999 - 01.2000
- Recruited to assist with Walgreen’s expansion into Columbus marketplace: marketing, layout preparation, staff training, and store opening. Dispensed prescription drugs to customers, oversaw customer service, consulted with customers and doctors, and counseled / educated customers on proper use of medications.
Education
M.S. - Leadership and Information Technology
Duquesne University
Pittsburgh, PA01.2007
B.S. - Pharmacy
Ohio Northern University
Ada, OH01.1999
Skills
- Experienced with Microsoft Office, SalesForcecom, Sharepoint
- Cultivating strong partnerships
- Project and Proposal management
- Client account management
- Technology integration
- New product development and launch
- Clinical analysis
Accomplishments
ASHP Poster 2018: Implementation of a Common Cannister Initiative as a Cost Saving Initiative
ASHP Poster 2017: The Revision of Inpatient Antineoplastic Infusion Admission Guidelines for Cost Containment
ASHP Poster 2017: Pharmacy Financial Reporting Package: Budget Variance Evaluation and Identification of Expense Mitigation Initiatives
ASHP Poster 2016: Distribution and Inventory Management of High Cost Medications at a Large Academic Medical Center
ASHP Poster 2014: Conversion to the Biosimilar tbo-filgrastim as a Cost Savings Initiative in a Community Medical Center
Affiliations
- American Society of Health Systems Pharmacists (ASHP), Member
- National Association of Chain Drug Stores (NACDS), Member
- American Society for Automation in Pharmacy (ASAP), Member
- Ohio Northern Raabe College of Pharmacy, Advisory Board Chair (2007 – 2014)
Awards
2010 Chairman’s Award for Innovation and Collaboration for work on the Health Mart EnterpriseRx Common Systems program
Timeline
Director, Pharmacy Analytics
McKesson
06.2021 - Current
Clinical Analytics Consultant
McKesson Pharmacy Optimization
07.2013 - 06.2021
Ambulatory Services Consultant
McKesson Pharmacy Optimization
07.2012 - 07.2013
Program Manager
McKesson Health Mart
01.2010 - 07.2012
Professional Services Consultant
McKesson Pharmacy Systems
01.2008 - 01.2010
Engagement Manager / Consulting Advisor
McKesson Pharmacy Systems
01.2005 - 01.2008
Manager / Business Analyst
McKesson Pharmacy Systems
03.2003 - 01.2005
Pharmacy Manager
Walgreen Corporation
01.2000 - 01.2003
Pharmacist
Walgreen Corporation
01.1999 - 01.2000
B.S. - Pharmacy
Ohio Northern University
M.S. - Leadership and Information Technology
Duquesne University
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