Adrienne Fontanini

-Utilizes knowledge in annuity suitability practices that provide financial professionals awareness of regulatory actions and requirements to submit business.

-Collaborates with new business specialists, sales, contracting and management teams to develop solutions and accomplish shared business objectives.

-Navigation of multiple software systems to access documents, email, fax, enter and track data.

-Meets or exceeds quality targets by delivering exceptional customer service with incoming calls requesting assistance.

-Ensures timely, clear follow information is provided to resolve issues

- Assists with training new team members.

-Promptly handled inquiries from prospective and actively contracted agents and marketing organizations through incoming calls.

-Provided guidance to adhere to licensing and contracting guidelines, state suitability regulations and annuity product training requirements.

-Provided agents individual commission structure, potential percentages earned and debt resolution.

-Navigated complex systems and organized data entry exceeding targeted wrap up times.

-Provided training to new team members.

-Met or exceeded quality guidelines for customer service, call handling and documentation.

-Helped students explore concepts with engaging, learning-focused activities built on the art and science of cosmetology.

-Monitored student progress and adjusted instruction to meet individual needs.

-Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.

-Assisted in application strategy of student services ensuring a positive customer and retail experience.