Tiffany Davenport
Ankeny,IA
Summary
Diligent sales professional with proven track record of managing national accounts and fostering strong client relationships. Successfully led strategic initiatives that enhanced customer satisfaction and retention. Demonstrated expertise in team leadership and cross-functional collaboration.
Overview
19
19
years of professional experience
Work History
Director of National Accounts
L&S Transport
11.2024 - Current
- Develop and maintain strategic partnerships with national-level clients, driving revenue and growth initiatives.
- Collaborate cross-functionally with internal teams to ensure service excellence and operational efficiency.
- Lead contract negotiations and pricing strategies to maximize profitability.
- Provide executive-level client support and relationship management to foster long-term business partnerships.
Director of National Accounts
Traffix USA
05.2023 - 10.2024
- Spearheaded the identification and development of strategic business opportunities, driving significant revenue growth.
- Fostered and maintained high-level relationships with key clients, enhancing customer loyalty and satisfaction.
- Directed shipping operations to ensure seamless execution and exemplary customer service standards.
- Negotiated rates with clients and carriers to optimize profitability.
- Acted as a key liaison among customers, carriers, and consignees; facilitating effective communication and collaboration.
Senior Account Executive
Express Logistics
05.2019 - 05.2023
- Identified, qualified, and generated new business.
- Effectively built and maintained existing relationships.
- Managed all shipping needs while maintaining a high level of customer service.
- Negotiated customer and carrier rates to optimize profits.
- Acted as a liaison between customer, carrier, and consignee.
Debit Configuration Analyst
CO-OP Financial Services
11.2017 - 05.2019
- Analyzed client portfolio setups by checking configuration settings and consulted on system improvement opportunities.
- Completed configuration changes for new products and services through rigorous review, testing, and validation.
- Maintained documentation and ensured departmental procedures were current and accessible.
- Built relationships with internal and external project resources, managing communication on project tasks.
Customer Account Manager
Homemakers Furniture
05.2006 - 11.2017
- Assisted customers with order completion, delivery setup, and service issue resolution.
- Collaborated with clients, carriers, and internal partners to improve efficiency and reduce costs.
- Processed chargebacks, warranty claims, and external partner requests.
- Trained new hires on company policies and job-specific procedures.
Education
Cosmetology License -
La James International College
Des Moines, IA08.2012
Skills
- Relationship management
- Pricing strategy
- Revenue growth
- Territory management
- Account development
- Sales presentations
Accomplishments
Achieved President's Club & Big Dog's Award consecutive years by exceeding company set goals.
Timeline
Director of National Accounts
L&S Transport
11.2024 - Current
Director of National Accounts
Traffix USA
05.2023 - 10.2024
Senior Account Executive
Express Logistics
05.2019 - 05.2023
Debit Configuration Analyst
CO-OP Financial Services
11.2017 - 05.2019
Customer Account Manager
Homemakers Furniture
05.2006 - 11.2017
Cosmetology License -
La James International College
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