ADRIENNE FRYE
Clark,NJ
Summary
Experienced Healthcare Operations and Emergency Services professional with over 20 years in hospital emergency care and EMS operations. Skilled in accurate documentation, following established procedures, and communicating clearly across interdisciplinary teams in fast-paced, high-stakes environments. As a former EMS Operations Supervisor and current 1199SEIU Union Delegate, adept at contract negotiation and resolving workplace issues while maintaining professionalism and confidentiality. Pursuing a Bachelor of Science in Healthcare Management and Policy, targeting advancement into hospital administration.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Senior Patient Care Technician, Emergency Department
NYU Langone Health – Tisch Hospital
New York, NY
01.2011 - Current
- Maintain accurate documentation in the electronic medical record and support effective clinical handoffs.
- Coordinate patient movement, diagnostics, specialty consultations, admissions, transfers, and communication among nurses, physicians, ancillary departments, patients, and families to ensure seamless care delivery.
- Support daily operations in a high-volume Emergency Department serving adult, geriatric, pediatric, psychiatric, and trauma populations.
- Collaborate with interdisciplinary teams to support patient throughput, continuity of care, departmental efficiency, and patient safety.
- Assist patients and families during high-stress situations by clarifying processes, addressing concerns, and facilitating communication with clinical and administrative personnel to enhance patient experience.
- Identify and escalate patient-care, safety, behavioral-health, workflow, and operational concerns to nursing and departmental leadership for timely resolution.
- Perform EKGs, cardiac monitoring, venipuncture, specimen collection, point-of-care testing, vital signs, and other technical patient-care functions within established scope and competency.
- Mentored and oriented newly hired Patient Care Technicians on Emergency Department workflow, patient care, communication standards, and departmental expectations to promote effective integration into the team.
- Contributed insights in Emergency Department Patient Experience Council to enhance patient satisfaction and operational procedures, contributing frontline perspective to patient experience, service delivery, and operational improvement initiatives.
Emergency Medical Technician
TransCare / FDNY EMS
New York, NY
01.2006 - 01.2012
- Provided emergency medical assessment, stabilization, treatment, transport, and documentation in high-pressure pre-hospital environments.
- Provided clear patient handoffs to receiving healthcare facilities and maintained accurate clinical documentation.
- Coordinated with hospital emergency departments, public-safety agencies, dispatch operations, and multidisciplinary emergency-response teams to ensure seamless patient care.
- Exercised sound judgment in rapidly changing situations, prioritizing effective communication and timely escalation to optimize patient outcomes.
- Managed interactions with patients, families, healthcare professionals, and public-safety personnel to facilitate clear communication and support during emergencies.
Operations Supervisor / Emergency Medical Technician
TransCare EMS
New York, NY
01.2001 - 01.2006
- Supervised frontline EMS operations and supported personnel in a fast-paced emergency medical transportation environment.
- Coordinated staffing, service needs, personnel activities, and operational resources to ensure uninterrupted patient transport services.
- Addressed staffing challenges, service disruptions, and operational problems, implementing timely solutions to maintain operational efficiency.
- Communicated with dispatch, field personnel, healthcare facilities, and leadership to coordinate services and address operational concerns.
- Guided and supported field staff in routine and high-pressure situations to enhance response effectiveness.
- Supported compliance with organizational expectations, service standards, and patient-care requirements.
Education
Bachelor of Science - Healthcare Management and Policy
CUNY New York City College of Technology (City Tech)
Brooklyn, NY01-2027
Associate of Science - Health Sciences
CUNY New York City College of Technology (City Tech)
Brooklyn, NYSkills
- Clinical documentation
- Patient confidentiality
- Interdisciplinary Communication
- Operational Coordination
- Problem solving
- Conflict resolution
- Emergency operations
- Emergency Preparedness
- Crisis management
- Safety risk escalation
- Patient Flow & Care Coordination
- Patient Advocacy
- Healthcare policies
- Medical Terminology
- Staff mentoring
- Patient recovery
Personal Information
Title: HEALTHCARE OPERATIONS & EMERGENCY SERVICES PROFESSIONAL
Certification
Certified Clinical Medical Assistant (CCMA), Certified Patient Care Technician (CPCT), Basic Life Support / CPR, COVID-19 Contact Tracing
Affiliations
- 1199SEIU
- Union Delegate | Contract Negotiator | Former Rank-and-File Executive Council Member
- Represent employees in workplace matters involving policy, scheduling, safety, working conditions, employee-management concerns, and dispute resolution.
- Communicate directly with hospital management and Union leadership to identify concerns, clarify issues, and pursue appropriate resolutions.
- Participate in collective bargaining and contract negotiations involving workforce priorities, compensation, benefits, staffing, working conditions, and employee protections.
- Assist members with grievance-related matters through fact gathering, documentation, policy and contract review, advocacy, and follow-up.
- Facilitate difficult conversations between employees and management while maintaining professionalism, confidentiality, diplomacy, and focus on resolution.
- Interpret contract language and organizational policies and assist employees in understanding applicable procedures and expectations.
- Serve as a trusted resource for staff requiring guidance, representation, conflict resolution, or escalation of workplace concerns.
Timeline
Senior Patient Care Technician, Emergency Department
NYU Langone Health – Tisch Hospital
01.2011 - Current
Emergency Medical Technician
TransCare / FDNY EMS
01.2006 - 01.2012
Operations Supervisor / Emergency Medical Technician
TransCare EMS
01.2001 - 01.2006
Bachelor of Science - Healthcare Management and Policy
CUNY New York City College of Technology (City Tech)
Associate of Science - Health Sciences
CUNY New York City College of Technology (City Tech)