Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Personal Care Assistant
The Gardens of Hendersonville
Hendersonville, North Carolina
03.2024 - 08.2025
Accompanied clients to medical appointments and provided transportation services when necessary.
Assessed changes in condition or behavior of the client which may require further medical attention.
Maintained accurate records of client care activities on computerized systems for charting purposes.
Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
Personal Care Assistant
Orchard Valley
Hendersonville, North Carolina
10.2022 - 03.2024
Developed individual plans of care based on assessment findings and physician orders.
Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
Reported any observed changes in mental status or physical condition to supervisor immediately.
Collaborated with interdisciplinary team members regarding plan of care for each client.
Front Desk Receptionist
H&r Block Tax Svc
Cedartown, Georgia
10.2019 - 03.2020
Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Handled sensitive information in a confidential manner.
Greeted customers warmly and made them feel welcome.
Answered incoming calls, directed them to appropriate personnel and took messages.
Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Handled cash transactions accurately, balancing the register at the end of each shift.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Performed data entry into computer systems to maintain accurate records of customer information.
Assisted with scheduling appointments for clients and visitors.
Verified identity documents for new customers before opening accounts in accordance with company policies.
Provided administrative support such as filing documents, photocopying and scanning materials.
Updated customer information in databases regularly to ensure accuracy of records.
Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.