Johanna Kistler
Asheville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Product Specialist
Parks Ford Hendersonville
09.2024 - 05.2025
- Assisted in product demonstrations, showcasing features and benefits to potential customers.
- Supported sales team by preparing product information and promotional materials.
- Engaged with customers to gather feedback on product performance and user experience.
- Participated in team meetings, contributing ideas for improving product offerings and services.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Seafood and Meat Assist
Whole Food Market
11.2023 - 11.2024
- Opened seafood department with invoices and processed seafood deliveries
- Cleaned and processed whole fish accurately and with precision for consumers
- Cut fish to size for customers
- Assisted with meat department deli coverage including but not limited to: slicing meats and steaks, preparing ground beef and sausage
- Prepared seafood and meat samples with wine pairings
- Front deli stand customer service
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Manager
O'Charleys Restaurant
08.2011 - 01.2023
- Led daily operations to ensure high standards of service and food quality.
- Managed staff scheduling, optimizing labor costs while maintaining service levels.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Conducted performance evaluations, providing feedback to foster employee development and retention.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Arts - English
University of North Carolina At Wilmington
Wilmington, NC05-2007
Skills
- Customer engagement
- Product training
- Product launches
- Product positioning
- Product marketing
- Sales expertise
- Sales support
- Customer service
- Teamwork and collaboration
- Customer needs assessment
- Friendly and patient
- Customer communication and empathy
- Interpersonal skills
Timeline
Product Specialist
Parks Ford Hendersonville
09.2024 - 05.2025
Seafood and Meat Assist
Whole Food Market
11.2023 - 11.2024
Manager
O'Charleys Restaurant
08.2011 - 01.2023
Bachelor of Arts - English
University of North Carolina At Wilmington
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