ADRIENNE GASS
West Orange,NJ
Summary
Administrative professional with extensive experience in records management, regulatory compliance, and customer service. Proficient in maintaining official records, preparing correspondence, and coordinating administrative activities while safeguarding confidential information. Strong background in document control, policy compliance, and data management, with a focus on cross-functional collaboration. Prepared to enhance operations at the City Clerk's Office through accurate recordkeeping and exceptional public service.
Overview
13
13
years of professional experience
Work History
Financial Aid Officer
National Career Institute
East Orange, NJ
01.2024 - Current
- Administered and maintained confidential records, ensuring compliance with federal, state, and institutional regulations.
- Reviewed and processed official documentation, enhancing accuracy and compliance.
- Prepared written correspondence and responded to inquiries from students and families.
- Maintained electronic and physical filing systems, ensuring secure and organized records retention.
- Coordinated across departments, facilitating timely document processing and improving service delivery.
Returns Processor
Tiffany & Company
Parsippany, NJ
12.2021 - 03.2023
- Processed customer returns, credits, and exchanges, ensuring compliance with company policies and enhancing customer experience.
- Maintained accurate inventory records and processed transactions with a high level of accuracy.
- Investigated merchandise discrepancies and resolved claims, contributing to accurate inventory management and reducing potential losses.
- Coordinated with internal departments to expedite issue resolution and improve overall customer satisfaction.
- Entered, updated, and maintained customer and transaction data within company systems.
- Supported operational efficiency through accurate reporting and record management.
Class A Commercial Driver
Unitex
Linden, NJ
09.2016 - 11.2019
- Coordinated delivery schedules and communicated shipment updates to dispatch personnel and customers, ensuring timely and efficient logistics.
- Managed time-sensitive deliveries to consistently meet company service expectations and enhance customer satisfaction.
- Responded promptly to service issues and collaborated with operations teams to ensure customer satisfaction.
- Demonstrated strong problem-solving skills when addressing route, scheduling, and delivery challenges.
- Maintained accurate transportation records, logs, and compliance documentation to support regulatory adherence and operational transparency.
Assistant Branch / Operations Manager
Santander Bank
Livingston, NJ
05.2013 - 03.2015
- Oversaw daily branch operations, ensuring compliance with policies and procedures to maintain operational integrity.
- Trained and coached employees on customer service standards and operational procedures, enhancing team adherence to regulatory requirements.
- Collaborated with branch leadership to implement initiatives that improved service quality and streamlined operations.
- Resolved account concerns and provided product guidance to enhance customer service experience.
- Investigated customer issues and executed effective resolutions, increasing client satisfaction.
- Maintained accurate records, processed transactions, and monitored operational performance metrics.
- Built relationships with customers and communicated proactively to support retention efforts.
Education
Medical Billing and Coding Training Program -
National Career Institute
East Orange, NJ12-2023
CDL Class A License -
Smith & Solomon Commercial Driver Training School
Linden, NJ08-2016
Accounting Coursework -
Rutgers University
Piscataway, NJSkills
- Office software proficiency
- Data entry expertise
- Customer service
- Document control
- Administrative management
- Financial aid administration
- Logistics coordination
- Transportation regulations
- Inventory management
- CRM software
- Effective communication and problem-solving
Timeline
Financial Aid Officer
National Career Institute
01.2024 - Current
Returns Processor
Tiffany & Company
12.2021 - 03.2023
Class A Commercial Driver
Unitex
09.2016 - 11.2019
Assistant Branch / Operations Manager
Santander Bank
05.2013 - 03.2015
Medical Billing and Coding Training Program -
National Career Institute
CDL Class A License -
Smith & Solomon Commercial Driver Training School
Accounting Coursework -
Rutgers University