Shannon Morrow
Kissimmee
Summary
Results-driven professional with strong expertise in compliance management and documentation accuracy. Experienced in conducting thorough reviews and supporting audit processes to mitigate risks, ensuring adherence to regulations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Financial Aid Officer
Osceola Technical College
Kissimmee
07.2020 - Current
- Ensured adherence to federal Title IV regulations and institutional compliance standards.
- Conducted verification and compliance reviews to mitigate regulatory risk.
- Supported audit readiness through accurate documentation and reporting.
- Counsel students and families on financial aid options, including federal, state, institutional, and private funding sources.
- Review, verify, and process financial aid applications (FAFSA, verification documents, appeals) in compliance with federal and state regulations.
- Determine student eligibility and award financial aid packages in accordance with Title IV and institutional policies.
- Monitor student academic progress and enrollment status to ensure continued aid eligibility and compliance.
- Maintain accurate student financial aid records and ensure data integrity within financial aid management systems.
- Interpret and apply federal regulations, institutional policies, and compliance guidelines related to financial aid programs.
- Resolve discrepancies, over-awards, and aid adjustments while maintaining regulatory compliance.
- Communicate financial aid decisions, requirements, and deadlines clearly to students and stakeholders.
- Collaborate with admissions, bursar, and academic departments to support student success and institutional compliance.
- Prepare reports and assist with audits, programs, compliance monitoring activities.
Bookstore Merchandising Clerk
Osceola Technical College
Kissimmee
09.2018 - 06.2020
- Managed invoicing of student accounts to ensure timely payments.
- Reconciled financial reports for accuracy and compliance.
- Ordered supplies and books to maintain operational efficiency.
- Conducted inventory assessments to track stock levels.
- Balanced cash drawer through regular reconciliation processes.
Customer Service Associate Cashier
WALMART
Saint Cloud
11.2015 - 09.2018
- Processed customer transactions with accuracy in a high-volume retail environment.
- Assisted with product inquiries and addressed complaints professionally.
- Maintained checkout area and merchandise displays for cleanliness and organization.
- Collaborated with team to ensure smooth operations during peak hours.
- Managed sales transactions using point-of-sale systems effectively.
- Handled cash accurately and processed payments via registers and card machines.
- Greeted customers and provided assistance, ensuring needs were met promptly.
- Organized store merchandise for easy location and accessibility.
Financial Accounting Clerk 1
ARDAMAN AND ASSOCIATES
Orlando
08.2013 - 10.2015
- Operated typing, adding, calculating, or billing machines.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased and services rendered.
- Reviewed documents such as purchase orders, sales tickets, charge slips, or hospital records to compute fees or charges due.
- Performed bookkeeping work, including posting data and keeping other records concerning costs of goods or services or the shipment of goods.
- Maintained records of invoices and support documents.
- Resolve discrepancies in accounting records.
- Typed billing documents, shipping labels, credit memorandums, or credit forms, using typewriters or computers.
- Compiled reports of cost factors, such as labor, production, storage, or equipment.
Education
Bachelor of Science - Business Organizational Leadership
Valencia College
Kissimmee, FL05-2024
Skills
- Compliance management
- Regulatory interpretation
- Documentation accuracy
- Audit preparation
- Attention to detail
- Policy analysis
- Confidentiality practices
- Microsoft Office proficiency
References
References available upon request.
Timeline
Financial Aid Officer
Osceola Technical College
07.2020 - Current
Bookstore Merchandising Clerk
Osceola Technical College
09.2018 - 06.2020
Customer Service Associate Cashier
WALMART
11.2015 - 09.2018
Financial Accounting Clerk 1
ARDAMAN AND ASSOCIATES
08.2013 - 10.2015
Bachelor of Science - Business Organizational Leadership
Valencia College