Heidi Madison
Clovis,CA
Summary
Financial Aid Officer with extensive knowledge of financial aid guidelines and processes. Proven ability to advise students effectively while ensuring compliance with regulatory limitations. Highly organized and proactive, demonstrating a strong work ethic and expertise in documentation requirements. Seeking a challenging role in a fast-paced environment to leverage skills and experience.
Overview
14
14
years of professional experience
Work History
Financial Aid Officer
Gurnick Medical Academy of Medical Arts
Fresno, CA
02.2023 - Current
- Assisted students with financial aid applications and eligibility requirements.
- Reviewed and processed financial aid packages for incoming students.
- Provided guidance on federal and state financial aid programs and regulations.
- Maintained accurate records of student financial aid disbursements and adjustments.
- Worked closely with the admissions, education, and finance departments.
- Ensured compliance with institutional policies and federal regulations in all financial transactions.
- Giving group presentations to inform students of options and educate on financial aid process during orientation.
- Audited student files to confirm accuracy and completion according to defined guidelines.
- Demonstrated understanding of and adherence to federal and state regulations for financial aid.
Financial Aid Officer
Institute of Technology
Clovis, CA
10.2021 - 04.2022
- Ensured compliance with institutional policies and federal regulations in all financial transactions.
- Maintained accurate records of all student financial aid awards, disbursements, and account balances.
- Assisted students with financial aid applications and eligibility requirements.
- Advised students and parents on additional financing options.
- Reviewed and verified application changes.
Eligibility Worker / Special Programs
Department of Social Services
Fresno, CA
04.2014 - 07.2018
- Assessed clients' eligibility for public assistance programs and services.
- Updated computer databases with current client information and status updates.
- Assessed documentation to verify compliance with program requirements.
- Processed applications according to established procedures, ensuring accurate assessments of initial and ongoing eligibility.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Maintained accurate case files in the department's electronic system.
- Monitored changes in regulations affecting service eligibility criteria.
- Ensured adherence to all applicable federal, state, and local laws governing public assistance programs.
- Researched discrepancies in submitted documentation as needed.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
Poker Manager & Pit Manager
Chukchansi Gold Resort & Casino Gold Resort & Casino
Coarsegold, California
08.2011 - 12.2014
- Oversaw daily operations to ensure efficient service delivery and guest satisfaction.
- Managed staff scheduling and training to maintain high service standards.
- Coordinated with department heads to streamline communication and processes.
- Monitored compliance with health and safety regulations across all facilities.
- Developed and maintained relationships with vendors for smooth supply chain management.
- Facilitated team meetings to address challenges and improve workflow efficiency.
- Resolved guest complaints promptly to uphold the resort's reputation for quality service.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
Education
Associate of Arts - Studio Fine Arts
Clovis Community College
Clovis, CA05.2020
Skills
- Leadership and collaboration
- Regulatory compliance
- Eligibility assessment
- Information verification
- Data management
- Student advising
- Public speaking
- Documentation review
- Google Suite proficiency
References
Available upon request.
Communication Skills
- Created and implemented training syllabus and scheduled and trained employees.
- Synchronized inter-office correspondence, employee reviews, and prepared meeting minutes.
- Conducted meetings for counseling, promotions and new employee interviews.
Accomplishments
- Eligibility Worker of the Year Fresno County Department of Social Services
Timeline
Financial Aid Officer
Gurnick Medical Academy of Medical Arts
02.2023 - Current
Financial Aid Officer
Institute of Technology
10.2021 - 04.2022
Eligibility Worker / Special Programs
Department of Social Services
04.2014 - 07.2018
Poker Manager & Pit Manager
Chukchansi Gold Resort & Casino Gold Resort & Casino
08.2011 - 12.2014
Associate of Arts - Studio Fine Arts
Clovis Community College