SHIRLEY ROSARIO
BERGEN COUNTY,NJ
Summary
A dedicated professional with a strong background in higher education and student development, seeking to transition into Human Resources. Equipped with excellent communication, interpersonal, and organizational skills, I am passionate about supporting diverse individuals and fostering positive environments. Adept at managing administrative tasks, providing guidance, and promoting personal and professional growth. Looking to leverage my experience in mentoring, problem-solving, and collaboration to contribute to an HR team, streamline processes, and enhance employee satisfaction and engagement.
Overview
6
6
years of professional experience
Work History
Financial Aid Officer
Aviation Institute of Maintenance
03.2022 - Current
- Oversee and analyze 50 financial aid applications on a weekly basis
- Perform analytical reviews and meticulous data gathering
- Successfully reducing processing time by 20% through precise adherence to federal regulations and guidelines
- Advised and managed a caseload 500+ students annually
- Providing personalized financial counseling solutions resulting in 15% increase in student retention
- Ensured the confidentiality of sensitive student data during the data input process by maintaining company compliance and standards
- Maintaining compliance with the Family Educational Rights and Privacy Act (FERPA)
- Implement and provide training to team members on effective analytical input procedures
- Coordinate and represent the institution during open house events
- Leading and fostering positive interactions with prospective students and their families
- Engaged in public relations initiatives to enhance the institution's image and communicate effectively within the community
Universal Banker
Columbia Bank
10.2021 - 03.2022
- Resolved an average of 25 customer relations & complaints weekly
- Reinforced positive change related to personal savings, checking, and lines of credit accounts
- Maintaining a high satisfaction rate of 95% by providing exceptional customer service
- Participated at volunteer events at CUMA
- Improving employee morale by fostering a culture of respect and collaboration
- Processed an average of 50 checks and cash deposits daily into savings and checking accounts with a precision rate of 99%
- Upholding strict compliance with banking regulations and protocols
Administrative Assistant
Scores Reentry
05.2019 - 10.2021
- Managed annual performance evaluations to three senior executives
- Ensuring seamless operations and facilitating enhanced productivity through strategic changes
- Strategically managed corporate calendars, scheduling meetings, appointments, and events
- Optimizing executive efficiency by effectively communicating any updates daily
- Oversee and manage the onboarding and guidance of 10-20 new interns each quarter
- Implemented comprehensive training and development programs that resulted in increased intern productivity and seamless integration into organizational operations
- Generated and compiled multiple analytical reports on various aspects of organizational operations
- Optimized and provided valuable insights for strategic decision-making and improving overall efficiency
Education
Master of Arts - Higher Education Administration
William Paterson University
01.2023
Double Bachelor of Arts - Sociology, Psychology
William Paterson University of New Jersey
Wayne, NJ05.2021
Skills
- Bilingual
- Microsoft suite
- ADP Workforce Now
- Salesforce
- Encore
- DNA
- CampusVue
- Ellucian
- Departmental planning
- Record keeping
- Budgeting
- Leadership
- Problem solving
- Networking
- School Certifying Official for Veterans
Timeline
Financial Aid Officer
Aviation Institute of Maintenance
03.2022 - Current
Universal Banker
Columbia Bank
10.2021 - 03.2022
Administrative Assistant
Scores Reentry
05.2019 - 10.2021
Master of Arts - Higher Education Administration
William Paterson University
Double Bachelor of Arts - Sociology, Psychology
William Paterson University of New Jersey
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