Adrienne James
Kettering,OH
Summary
- Dynamic Call Center Representative with Ohio Relay for the Deaf and Hearing Impaired, recognized for exceptional problem-solving and customer support skills. Successfully resolved complex issues, enhancing client satisfaction and trust. Demonstrated calm disposition under pressure, consistently delivering top-notch service during peak hours while efficiently managing high call volumes.
- Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills.
- Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Ohio Relay for the Deaf and Hearing Impaired
09.2016 - 09.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Science - Psychology -Still Continuing
Wright State University
Dayton, OH06-2026
Associate of Arts - Psychology
Sinclair Community College
Dayton Ohio07-2021
Creative Writing Major
Stivers School For The Arts
Dayton Ohio06-2009
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Inbound phone calls
- Calm disposition
Timeline
Call Center Representative
Ohio Relay for the Deaf and Hearing Impaired
09.2016 - 09.2017
Bachelor of Science - Psychology -Still Continuing
Wright State University
Associate of Arts - Psychology
Sinclair Community College
Creative Writing Major
Stivers School For The Arts
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