Adrienne L. Jackson
Waynesboro,GA
Summary
Surveyor bringing several years experience. Adept at working in busy, challenging settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SMQT Medical Facility Surveyor/Surveyor Development Coach
Healthcare Management Solutions
03.2022 - Current
- Assist with comparative surveys with CMS
- Complete Recertification/Initial Survey
- Team Leader for surveys
- Complete learning modules to update education
- Create coaching materials
- Assist trainees with new material
- Assist with team lead
SMQT Certified Compliance Specialist (Contract Surveyor for CMS)
Ascellon Corporation
03.2021 - 02.2022
- Complaint Surveyor
- Team Leader
- Reviewed and updated existing compliance policies and procedures.
- Conducted periodic internal audits to ensure compliance with applicable regulations.
- Drafted reports outlining findings from compliance audits and investigations.
- Investigated complaints related to the violation of standards or regulations.
SMQT Certified Compliance Specialist (State Surveyor)
Georgia Department of Community Health
09.2018 - 02.2021
- Complaint Surveyor
- Team Leader
- Reviewed and updated existing compliance policies and procedures.
- Conducted periodic internal audits to ensure compliance with applicable regulations.
Fraud Loss Litigation Specialist
Wells Fargo
Atlanta, GA
07.2018 - 09.2018
- Fraud Loss Litigation Specialist
Call Center Representative
Enterprise Holdings
10.2016 - 04.2018
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Teller
Wells Fargo
Augusta, GA
10.2014 - 11.2016
- Balanced cash drawers on a daily basis.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Patient Care Assistant
Effingham Hospital
Springfield, GA
01.2014 - 01.2015
- Assist Patients with Daily living
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
- Monitored vital signs including pulse rate, temperature, respiration rate and blood pressure.
- Maintained accurate records of patient care services provided.
- Assisted with ambulation and positioning of patients according to their plan of care.
PCA
University Hospital
Augusta, GA
01.2014 - 01.2015
- Maintained accurate records of client care services provided on a daily basis.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
Patient Care Assistant
Right At Home
North Augusta, SC
01.2010 - 01.2015
- Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
- Administered prescribed medications under the direction of a registered nurse or physician.
- Monitored vital signs including pulse rate, temperature, respiration rate and blood pressure.
- Reported any changes in patient condition to the supervising nurse immediately.
Customer Service Representative
Macys
Augusta, GA
01.2008 - 01.2014
- Assist all customer with purchases, maintaining a clean work area, supervise associates
Education
B.A - Psychology
Argosy University
01.2018
Certificate -
Aiken Technical College
Aiken, SC01.2009
High School Diploma with Distinction -
Burke County High School
Waynesboro, GA01.2007
Skills
- Team Leadership
- Team Collaboration
- Training and mentoring
- Client Communication
Awards
National Honor Society
References
Available upon request
Customerserviceexperience
- Macys, Augusta, GA, Customer Service Representative, 01/2008, 12/2014, Assist all customers with purchases, maintaining a clean work area, supervise associates
- Sitel, Augusta, GA, Customer Service Representative, 01/2013, 12/2014, Assist customers with programming cellular phones
- Wells Fargo, Martinez, GA, Teller, 01/2014, 12/2016, Assist customers with financial needs
- Enterprise Holdings, St. Louis, MO, Reservations Agent (Work From Home), 01/2016, 12/2018, Waynesboro, GA
- Wells Fargo, Atlanta, GA, Fraud Loss Litigation Specialist, 01/2018, 12/2018
Medicalexperience
- Effingham Hospital, Springfield, GA, Patient Care Assistant, 01/2014, 12/2015, Assist Patients with Daily living
- University Hospital, Augusta, GA, PCA, 01/2014, 12/2015
- Right At Home, North Augusta, SC, Patient Care Assistant, 01/2010, 12/2015
- Georgia Department of Community Health, SMQT Certified Compliance Specialist (State Surveyor), 01/2018, 12/2021, Complaint Surveyor, Team Leader
- Ascellon Corporation, SMQT Certified Compliance Specialist (Contract Surveyor for CMS), 01/2021, Current, Complaint Surveyor, Team Leader
- Healthcare Management Solutions, SMQT Medical Facility Surveyor/Surveyor Development Coach, Assist with comparative surveys with CMS, Complete Recertification/Initial Survey, Team Leader for surveys, Complete learning modules to update education, Create coaching materials, Assist trainees with new material, Assist with team lead
Certification
- Assisted Living Administrator Certificate of Completion
- SMQT certification
References
References available upon request.
Timeline
SMQT Medical Facility Surveyor/Surveyor Development Coach
Healthcare Management Solutions
03.2022 - Current
SMQT Certified Compliance Specialist (Contract Surveyor for CMS)
Ascellon Corporation
03.2021 - 02.2022
SMQT Certified Compliance Specialist (State Surveyor)
Georgia Department of Community Health
09.2018 - 02.2021
Fraud Loss Litigation Specialist
Wells Fargo
07.2018 - 09.2018
Call Center Representative
Enterprise Holdings
10.2016 - 04.2018
Teller
Wells Fargo
10.2014 - 11.2016
Patient Care Assistant
Effingham Hospital
01.2014 - 01.2015
PCA
University Hospital
01.2014 - 01.2015
Patient Care Assistant
Right At Home
01.2010 - 01.2015
Customer Service Representative
Macys
01.2008 - 01.2014
B.A - Psychology
Argosy University
Certificate -
Aiken Technical College
High School Diploma with Distinction -
Burke County High School
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