Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Adrienne Mangum

Adrienne Mangum

Yuma,AZ

Summary

Professional CNA with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Yuma Nursing
Yuma, AZ
01.2020 - Current
  • I have worked in a skilled nursing facility, assisting individuals who require support with their daily activities.
  • Assisted patients with daily activities, enhancing their comfort and well-being.
  • Monitored vital signs, ensuring timely reporting of changes to nursing staff.
  • Collaborated with the healthcare team to develop and implement patient care plans.
  • Trained new staff on patient care protocols and safety procedures.
  • Documented patient information accurately, maintaining compliance with healthcare regulations.
  • Improved patient satisfaction through compassionate care and effective communication.
  • Supported the needs of 67+ residents under long-term care.

CNA

Ridge View Manor Nursing Home
01.2024 - 02.2025
  • Delivered compassionate patient care, assisting with daily living activities and personal hygiene.
  • Monitored vital signs, documenting changes in patient conditions for timely medical intervention.
  • Collaborated with health care team to develop and implement individualized care plans for residents.
  • Trained new staff on best practices for patient assistance and safety protocols.
  • Maintained accurate records of patient progress, facilitating effective treatment adjustments as needed.
  • Supported needs of 67+ residents under long-term care.

Assistant Manager

Wendys
Yuma, AZ
12.2022 - 11.2024
  • Led daily operations to ensure efficient service delivery and customer satisfaction.
  • Developed training programs for new staff on operational procedures and best practices.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.

Customer Service Representative

99 cent store
Yuma, AZ
11.2023 - 04.2024
  • Assisted customers in locating products and ensuring satisfaction with purchases.
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Monitored inventory levels to maintain stock availability and prevent shortages.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

KFC
Yuma, Arizona
01.2018 - 06.2019
  • Processed transactions accurately using point-of-sale systems to enhance checkout efficiency.
  • Implemented process improvements that increased workflow efficiency within the store environment.
  • Led initiatives to enhance customer experience through feedback collection and analysis.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

Degree and Major - Nursing

Arizona Western College
Yuma, AZ
06.2025

High School Diploma -

Gila Ridge Highschool
Yuma Az
05-2019

Skills

  • Flexible
  • Teamwork
  • Organization
  • Ability to work under pressure
  • Problem solving
  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Strong communication skills
  • Critical thinking capacity
  • Vital signs monitoring

Accomplishments

  • Achieved patient care by completing charting with accuracy and efficiency.
  • Documented and resolved family complaints which led to better care for the family members.

Certification

  • CNA, 226612
  • BLS/ AED exp. 03/2027

Timeline

CNA

Ridge View Manor Nursing Home
01.2024 - 02.2025

Customer Service Representative

99 cent store
11.2023 - 04.2024

Assistant Manager

Wendys
12.2022 - 11.2024

Certified Nursing Assistant

Yuma Nursing
01.2020 - Current

Customer Service Representative

KFC
01.2018 - 06.2019

Degree and Major - Nursing

Arizona Western College

High School Diploma -

Gila Ridge Highschool

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