Adrienne Martens
Huntsville,AL
Summary
Dynamic Project Manager with extensive experience at excelling in IT project management and strategic planning. Proven track record in EHR deployment and team mentoring, successfully leading cross-functional initiatives that enhanced operational efficiency and met critical deadlines. Adept at relationship management and crisis resolution, driving impactful results in high-stakes environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager
SpinSys - Dine
Falls Church, USA
09.2020 - Current
- Provide program support for the Enterprise Intelligence & Data Solutions (EIDS) Program Management Office (PMO).
- Oversaw development of program/project plans for initiatives (WorkWell Covid status tracker, Legacy Data Consolidation Solution (LDCS), Reserve Health Readiness Program-3 (RHRP-3), Pharmacy Data Integration (PDI), ensuring alignment with functional and user requirements.
- Liaised between EIDS PMO leadership, Naval Information Warfare Center Atlantic (NIWC LANT), company leadership, and project stakeholders to facilitate clear communication and project alignment.
- Briefed senior leaders and internal/external stakeholders, chaired meetings, monitored project schedules, coordinated with other DHA project officers, reviewed deliverables, ensuring compliance with established requirements.
Program Manager
Vista Defense Technologies
Falls Church, USA
05.2019 - 09.2020
- Directed program management initiatives for the Defense Health Agency/DAD IO/J-6/SDD/Enterprise Intelligence and Data Solutions Program Management Office (PMO).
- Developed program/project plans for initiatives (DVEIVR, Ektropy II), ensuring alignment with functional and user requirements.
- Coordinated program planning for Ektropy integration into Military Healthcare System Information Platform, facilitating smooth transition.
- Managed Legacy Data Consolidated Solution program during medical leave, maintaining continuity of operations.
Customer Operations Lead, DoD
CliniComp, International
San Diego, USA
02.2011 - 01.2019
- Directed customer operations across the company for the Department of Defense (DoD) program.
- Coordinated internal and external activities for 60 customer sites, Tri-Service Representatives, and the Defense Health Agency (DHA) to ensure seamless operations.
- Worked directly with site personnel and C-Suite executives to ensure readiness for software implementation.
- Served as project lead for alpha/beta pilot testing of the CliniComp|EHR software suite in the National Capital Region (NCR).
- Worked with site points of contact (POCs), clinicians and government officials to ensure successful implementation of the software pilot.
- Tracked Risk and Actions across the program.
- Utilized quantitative analysis to monitor work in progress and evaluate status.
- Responded to evolving circumstances, resources, and objectives to ensure DHA deadlines and priorities were met.
- Assessed customer capability gaps and communicated relevant product information to address their specific needs.
Director, Account Management
CliniComp, International
San Diego, USA
09.2016 - 10.2018
- Directed Account Management team at CliniComp, Intl., overseeing relationships with government and hospital representatives across DoD, Veterans Affairs (VA), and commercial sectors.
- Led a cross-functional team during a new customer implementation of the CliniComp|EHR for 6 new VA sites (VISN9) from project kick off to close out, managing all project activities both internally and with the VA customers and VISN level POCs.
- Led a team that consisted of 15 Managers in Customer Relations, Senior Account Managers and Account Managers in the day-to-day operations of implementation and sustainment activities across customer base.
- Managed Account Management staff and resources to execute organizational IT strategies and initiatives, ensuring alignment with program and project goals.
- Mentored and trained junior team members on all aspects of customer account and project management.
- Engaged with senior government and hospital officials to maintain high standards of professionalism in customer interactions.
Project Manager
CliniComp, International
San Diego, USA
06.2015 - 09.2016
- Directed DoD Content Standardization initiative, coordinating Tri-Service and CliniComp efforts to unify application content across DoD Enterprise.
- Oversaw development of program/project plans, aligning initiatives with functional and user requirements.
- Collaborated with Tri-Service Representatives, healthcare representatives, DHA Government officials, and CliniComp Clinical Staff to create and implement standardized content lines across Military Healthcare System (MHS).
Account Manager, Lead
CliniComp, International
San Diego, USA
10.2013 - 06.2015
- Led team of 5 in Account Management, strengthening relationships between CliniComp and customers, including DoD, VA, and commercial healthcare facilities.
- As Lead of the team, our goal was to ensure successful implementation and sustainment of the Essentris software suite across all customer facilities.
- Provided mentoring and training to junior Account Managers as well as established best practices for team processes and procedures.
- Developed and maintained standardized documentation for project initiatives, streamlining interactions across customer base.
- Answered questions on Essentris software suite, resolved issues, provided quotes for CliniComp products, and conducted onsite customer visits.
Account Manager, DoD
CliniComp, International
San Diego, USA
02.2011 - 10.2013
- Managed relationship between CliniComp and Defense Health Information Management System (DHIMS) Program Management Office for multi-million-dollar account.
- Collaborated with team of Account Managers to implement and sustain Essentris software suite across DoD hospitals worldwide, managing project schedules, coordinating resources, and providing training and support.
- Delivered all project milestones to customers on schedule, meeting contract specifications.
- Provided information and briefings to senior government personnel, military servicemembers, healthcare professionals, and internal company staff.
Product Manager
DHIMS/Irving Burton Associates
Falls Church, USA
11.2009 - 02.2011
- Led inpatient documentation project (Essentris) for DHIMS, ensuring alignment with organizational objectives.
- Managed lifecycle of a $70 million initiative.
- Oversaw deployment and sustainment of the project, meeting scope, schedule, and budget objectives.
- Briefed senior leaders and stakeholders, chaired meetings, monitored project schedules, coordinated with DHIMS project officers, interacted with vendor, reviewed deliverables, monitored budget, and ensured final products met all requirements.
- Worked as part of an integrated project team that was comprised of DHIMS staff, vendor partners, Tri-Service representatives, and military health care professionals.
International Program Analyst
American Systems
London, UK
04.2007 - 09.2008
- Managed program timelines and activities, coordinating efforts with multiple project participants that included US/UK government figures and 4 key Defense industry partners (Lockheed Martin, BAE Systems, QinetiQ, and Roke Manor Research).
- Responsible for program planning, target assessments, and schedule/budget monitoring to ensure achievement of program goals.
- Interacted with members of the US Embassy and US and UK Flag-level Military Officers on bilateral US/UK issues to ensure diplomatic communication among all parties.
- Streamlined technology exchanges to promote effective collaboration among stakeholders. and quarterly in-progress reviews.
- Acted as in-country (United Kingdom) US Government representative on a bi-lateral Research & Development program (Advanced Radar Technology Integrated Systems Testbed - ARTIST).
Education
Master of Arts - Diplomacy (International Commerce)
NORWICH UNIVERSITY
Northfield, VTBachelor of Arts - English/Spanish
VANDERBILT UNIVERSITY
Nashville, TNSkills
- IT Project Management
- Team Mentoring
- EHR Deployment & Sustainment
- Multiple Task Management
- Process & Procedure Development
- Strategic Planning & Direction
- Public Speaking & Presentations
- Customer Advocacy
- Crisis Management
- Cost Analysis & Expense Control
- Program Analysis & Evaluation
- Activity Planning/Prioritization
- Relationship Management
- Research & Development (R&D)
- Risk Management
Certification
• Project Management Professional (PMP), Project Management Institute
• Secret Clearance, US Department of Defense
• Secret Clearance, US Department of Defense
Timeline
Project Manager
SpinSys - Dine
09.2020 - Current
Program Manager
Vista Defense Technologies
05.2019 - 09.2020
Director, Account Management
CliniComp, International
09.2016 - 10.2018
Project Manager
CliniComp, International
06.2015 - 09.2016
Account Manager, Lead
CliniComp, International
10.2013 - 06.2015
Customer Operations Lead, DoD
CliniComp, International
02.2011 - 01.2019
Account Manager, DoD
CliniComp, International
02.2011 - 10.2013
Product Manager
DHIMS/Irving Burton Associates
11.2009 - 02.2011
International Program Analyst
American Systems
04.2007 - 09.2008
Master of Arts - Diplomacy (International Commerce)
NORWICH UNIVERSITY
Bachelor of Arts - English/Spanish
VANDERBILT UNIVERSITY