Adrienne Martin
ROCHESTER,NY
Summary
Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures.
Overview
13
13
years of professional experience
Work History
Fulfillment Associate
Amazon
12.2023 - Current
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Selected and filled orders from stock to fulfill customer requirements.
- Segregated and processed incoming stock and materials to prepare for storage or shipment.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Located needed merchandise in inventory using Amazon software and placed on skids for transport to shelves.
Food Server
Dinosaur Bar-B-Que
04.2011 - Current
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Promoted daily specials strategically, driving additional revenue through targeted recommendations based on guest preferences.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Processed orders and sent to kitchen employees for preparation.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Kenmore West Senior High School
Buffalo, NY06.2000
Skills
Shelving of products
Inventory Monitoring
Motivated Team Player
Physical Stamina
Correct labeling
Sorting and Organizing
Shipping procedures understanding
Timeline
Fulfillment Associate
Amazon
12.2023 - Current
Food Server
Dinosaur Bar-B-Que
04.2011 - Current
High School Diploma -
Kenmore West Senior High School