ADRIENNE MCCRIGHT
Senior Planning Engineer
Denver,CO
Summary
Adaptable Planning Engineer with outstanding project coordination and preparation skills. Superb project-specific drawing interpretation, technical document prep and site activity monitoring abilities. First-rate organizational skills to quickly solve math problems and equations.
Overview
27
27
years of professional experience
Work History
Senior Planning Engineer
Littleton, Co
05.2022 - Current
- Improved the troubleshooting/monitoring process for LAN/WAN activities, increasing customer SLA service delivery by 25%
- Successfully and drastically improved the response time to incoming service order requests by 20% through an automated process that assigns/designates a specific ticket to the most qualified senior engineer
- Supported sales and long haul engineers by providing pricing and designs for complex, fully diverse, redundant, protected and unprotected network solutions
- Teamed up with 8 Senior Network Engineers to optimize the reliability and performance of the network infrastructure auto quoting system
- Increased overall efficiency and functionality by 38%
- Built, configured and managed telephony infrastructure-related hardware/software
- Elevated to the position of Custom Solutions Engineer/Senior Network Engineer due to exceptional strategic planning, team management and customer relationship building skills
- Decreased engineering production end to end lead times by 28% in the first year.
Senior Planning Engineer
Littleton, Co
09.2013 - 05.2022
- Coordinated sessions to instruct engineers on best practices to deploy services and achieve a high degree of flow through provisioning by identifying standards to measure service quality, manage bandwidth and address potential threats to the network
- Championed a 10 phase multi node Ciena build for Arapahoe and Douglas County
- School Districts
- Accurately identified and implemented 3 network monitoring strategies and procedures to ensure the health, performance, and security of production and non-production cloud infrastructure
- Analyzed LAN/WAN infrastructure testing, undertaking routine preventative measures to avoid service degradations
- Acted as an escalation liaison, carried out complex reproduction of customer issues and escalation to engineering services to confirm known and newly discovered problems
- Achieved a 94% client satisfaction rate in the first 18 months
- Supervised 6 contractors ensuring successful task completion and enforced continuous quality improvements
- Participated in 10+ professional training with network architecture products and technologies to optimize planning, design and provisioning knowledge.
Loop Electronics Planning Engineer
Littleton, Co
07.2004 - 08.2013
- Designed, installed and monitored 350 network architecture nodes which ensured timely upgrades and required hardware/software additions to meet company growth measurements and performance
- Built relationships with 8 client stakeholders, quickly troubleshooting all network problems they encountered
- Collaborated with 5 Senior Network engineers to facilitate a fiber and equipment reuse/rehab program resulting in a $1.7 million cost savings benefit for the company
- Managed projects to overhaul network infrastructure which increased network speeds by 50%
- Supported the addition of 200 new users and enhanced service for 125 existing customers
- Promoted to Planning Engineer due to strong performance and organization resulting in a 25% increase in departmental productivity.
Network Design Engineer
Littleton, Co
09.1997 - 06.2004
- Developed process’ to identify and monitor vendor performance ensuring organizational standards and supplier certifications met
- Evaluated network infrastructure outages to troubleshoot misconfigurations and provide both copper and fiber rapid recovery solutions
- Ensured appropriate security controls were in place to safeguard files and vital electronic infrastructure which reduced vulnerability by 80%
- Conducted research on system design specifications to evaluate various telecommunications devices.
Education
Bachelor of Arts - Communications
University of Colorado
Skills
LAN/WAN; TCP/IP Networking:Routing: HTTP;SMTP; OSPF; BGP
Additional Information
- Calix System Products; Cisco System Products; Ciena System Products; Tellabs System Products; Telcordia System Products. Services: Wave, Geomax, Elynk, Elan, Eline, Eaccess, MOE, DIA, IPVPN, HSIP. Volunteering: Conducted Educational Fundamentals of Telecom classes for Denver County K-6 students. Coordinated Century Link internship and career networking seminars for the United Way. Mentored high school graduates transitioning from foster care to provide options for knowledge, skill, entrepreneur and free lance based jobs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Planning Engineer
05.2022 - Current
Senior Planning Engineer
09.2013 - 05.2022
Loop Electronics Planning Engineer
07.2004 - 08.2013
Network Design Engineer
09.1997 - 06.2004
Bachelor of Arts - Communications
University of Colorado