Adrienne Mead

Phoenix,AZ

Summary

Demonstrated expertise in case management, ensuring compliance with legal and safety regulations while delivering exceptional support to clients. Strong problem-solving skills utilized to develop tailored treatment plans, fostering positive relationships within the community and mentoring new team members.

Overview

years of professional experience

Work History

Peer Mentor BHT / Case Management

Crossroads Inc

02.2023 - 08.2026

Devised client-specific treatment plans using research knowledge, clinical experience and unique client histories.
Performed comprehensive intake interviews to establish patient needs.
Documented patient progress regularly to track treatment effectiveness.
Facilitated patient discharge processes to promote smooth transitions and continuity of care.
Troubleshot problems and developed effective solutions to enhance patient care and operational efficiency.
Ensured full compliance with legal, health, and safety regulations to uphold patient safety and organizational standards.
Maintained confidentiality and records with sensitive information.
Updated office files daily and kept records organized.
Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.

peer Support (BHT)

Solutions of Sobriety (Creating Hope AZ)

11.2021 - 12.2023

Guided clients through personal issues and traumas to foster resilience and growth.
Escorted residents to their groups and 12-step meetings to ensure ongoing support.
Resolved client conflicts through effective mediation and communication skills.
Streamlined daily operations by independently managing day-to-day requirements.
Troubleshot problems and developed successful solutions.
Maintained confidentiality and records with sensitive information.
Developed solid relationships with staff, and clients.
Wrote out all types of reports and documents.

Assistant Manager / Manager / peer Support

Alcoholism @ Addiction Assistance Association

Phoenix, AZ

12.2016 - 10.2021

Managed client admissions and completed paperwork efficiently.
Provided exceptional support to clients by addressing all needs with personalized attention and care.
Devised client-specific treatment plans using research knowledge, clinical experience and unique client histories.
Determined Clients eligibility for external services and aid.
Engaged residents and improved community relations with special events, trips and social functions.
Cultivated strong relationships with staff and sober community members to foster a supportive environment.
Maintained operational performance by skillfully handling opening and closing tasks.
Helped team handle high-volume work by prioritizing tasks and organizing supplies.
Addressed and resolved issues promptly to ensure smooth operations. and developed successful solutions.
Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
Maintained full compliance with legal, health, and safety regulations.
Documented and communicated client activities daily to maintain accurate records. on daily Client’s activities.
Created St. Mary's food donation list and chore assignments, coordinating transportation for meetings, IOP, and 12-step sessions while ensuring accurate documentation.
Worked with all types of peers on complex cases.

Education

No Degree! - Graphics

MSJC

San Jacinto, Ca

05-1995

High School Degree -

San Jacinto High School