Adrienne Newell
Jacksonville,FL
Summary
I am a new nurse that has dealt with problem solving and helping clients over 27 years.
I have always been eager to assist, that has always been a passion of mine. I am extremely eager to learn,well organized , and a team player. I have been with my company over 27 years. My new field has lead me to other opportunities ,where i can aid and support.
Overview
27
27
years of professional experience
Work History
Customer Service Specialist
SEG Grocers
Jacksonville, FL
06.1997 - Current
- Assisted customers with inquiries, complaints and feedback.
- Monitored customer service performance against established standards.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed reports to support month-end close process including account reconciliations.
- Ensured compliance with applicable laws, regulations, policies, procedures and standards.
- Researched, documented, and resolved complex accounting inquiries from internal departments.
Education
LPN - Nursing
Jersey College
Jacksonville, FL06-2024
Skills
- Customer Retention
- Account Management
- Report Generation
- Complaint resolution
- Patient Monitoring
- Vitals monitoring
- Patient Feeding
- Patient Assessments
- Catheter Care
- Infection control standards
- Privacy and confidentiality
- ADL Assistance
- Medical Documentation
Timeline
Customer Service Specialist
SEG Grocers
06.1997 - Current
LPN - Nursing
Jersey College
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