Gina Dixon
Shreveport,LA
Summary
Dedicated Customer Service Specialist providing the skills to prioritize and multitask in a fast-paced work environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Customer Service Specialist
Advanced Call Center Technologies LLC
Shreveport, AL
11.2025 - Current
- Resolved complaints efficiently, utilizing effective communication and problem-solving skills.
- Addressed customer inquiries to ensure satisfaction and maintain service quality.
- Collaborated with team members to improve service delivery and customer experience.
CSR - Customer Service Representative/Cashier
Walmart
Shreveport, LA
10.2023 - Current
- Resolved customer concerns and answered questions to improve satisfaction and loyalty.
- Executed cash transactions with precision at the checkout counter.
- Perform money services at service desk with bill payments and check cashing
- Maintain customer returns at the service desk
- Maintained self-check register to ensure accurate transactions and efficient customer flow.
- Organized and stocked women's apparel and other store areas to create a seamless shopping experience.
- Applied markdowns to merchandise to promote sales and manage stock levels.
- Perform shipments for the corporate office of the merchandise.
Clerical
Jean Simpson Personnel Services
Shreveport, LA
11.2023 - 11.2025
- Executed temporary assignments across various companies, enhancing operational support. Worked as a contracted temporary clerical worker. I have been assigned in medical offices(WK Colonoscopy),directing food banquets( Shreveport Civic Center)and administrative staff (AEP).
- Completed day-to-day duties accurately and efficiently.
- Identified the needs of customers promptly and efficiently.
- Assessed and addressed customer needs promptly to ensure satisfaction.
- Delivered attentive service to customers in-person and via phone, fostering positive interactions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Clerical/Administrative Assistant
Career Adventures
Shreveport, LA
08.2023 - 11.2025
- Delivered clerical support during temporary assignments at Career Adventures, facilitating operations for AmeriPrise Financial, American Electric Power, and WK Emergency Room.
- Managed daily office operations and maintained organized filing systems.
- Streamlined and organized filing systems for documents, ensuring easy access and retrieval.
- Assisted in scheduling appointments and coordinating meetings for staff.
- Prepared correspondence and documents using Microsoft Office applications.
Admissions Officer
Diesel Driving Academy
Shreveport, LA
07.2024 - 06.2025
- Reviewed and evaluated applications for admission, ensuring compliance with established criteria and deadlines
- Conducted informational sessions and tours for prospective students and families, enhancing understanding of the institution's programs and services
- Provided excellent customer service by promptly responding to inquiries from prospective students via phone or email
- Collaborated with the financial aid office to ensure timely processing of financial aid applications for admitted students
- Implemented online application system resulting in XX% increase in completed applications within first year of launch
- Communicated with faculty to clarify program requirements and curriculum changes
- Increased efficiency by automating routine administrative tasks such as data entry and file organization
Assistant Manager
Village At Westlake
Shreveport, LA
12.2019 - 12.2022
- Held high approval rating and a percentage of customer loyalty
- Enhanced appeal of facilities for potential tenants by coordinating regular maintenance, major repairs, and capital improvement projects
- Marketed property to local businesses through collateral, emails and phone calls
- Collected monthly rent payments and other fees, always properly recording and processing money
- Oversaw customer service operations, greeting clients, showing apartments, preparing leases, and addressing resident issues
- Facilitated application process by encouraging prospects to apply following tours to fill out an application upon completion of property tour
- Distributed and followed up on tenant renewal notices
- Informed the property manager of significant issues for prompt action and immediate remediation
- Collected rent payments from tenants to ensure timely processing. to ensure timely payments. Tracked resident payments and information in OneSite
PATIENT ACCESS REPRESENTATIVE
University Health Shreveport
Shreveport, United States
05.2015 - 11.2018
- Took copayments and compiled daily financial records.
- Informed patients about medications and at-home healthcare tools to enhance their understanding and compliance
- Scheduled patient appointment and procedures with Envoy
- Explained plans for treatment and payment options
- Reviewed and corrected claim errors to facilitate smooth processing
- Facilitated communication between department heads, medical staff, and governing boards through attendance at board meetings and synchronization of interdepartmental functions
- Ordered and read lab tests, x-rays, MRIs, Ultrasound, and EKGs
- Performed account reconciliations and resolved variances
- Implemented new floor assignments based on evaluation of staffing requirements
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
- Implemented and interpreted new and modified hospital policy and procedures
- Facilitated document organization through VPN-VI scanning process
HOSPITAL ADMISSIONS TECHNICIAN II
LSU Health Sciences Center Shreveport
Shreveport, United States
05.1994 - 04.2015
- Executed administrative functions, including filing, sorting, and delivering mail, bookkeeping, and maintaining office cleanliness to support operational efficiency
- Completed admissions duties with timeliness and accuracy
- Collaborated with Admissions Supervisor to address complaints and enhance operational processes, ensuring high standards of customer service
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately
- Observed unusual behaviors to promptly report potential safety issues and potential issues, ensuring that supervisory staff were informed to maintain workplace safety.
- Managed payroll preparation, payment processes and financial transactions with banks and other institutions
- Ensured timely payroll processing to maintain employee satisfaction, payment processes and financial transactions with banks and other institutions
Education
Certificate - EKG
LOUISIANA STATE UNIVERSITY-SHREVEPORT
Shreveport, LA 09.2025 - 10.2025
High School Diploma -
Southwood High School
Shreveport, LASkills
- Bookkeeping
- OneSite (3 years)
- Accounts Payable (10 years)
- Budgeting
- Microsoft Office (10 years)
- Account Reconciliation (5 years)
- Customer engagement
- Data entry (10 years)
- Windows
- Staff training
- Accounts Receivable (3 years)
- Service coordination
- Word (3 years)
- Data Entry (10 years)
- Administrative Assistant (3 years)
- Office management
- Computer literacy
- Office Management (3 years)
- VPN (5 years)
- Communication skills
- Time management
- Microsoft Outlook
- Phone etiquette
- Microsoft Access
- Customer relations (10 years)
- Word processing
- Microsoft Excel
- Multi-line phone systems
- Leadership
- Analysis skills
- Transaction processing
- Computer skills
- Property amenities
- Record keeping
- Customer service
- Hospital training experience
- Hospital regulations knowledge
- Problem solving
- Data entry
- Project management
- Technical documentation
- Cross-functional teamwork
- Appointment scheduling
- Filing systems
- Customer issue resolution
- Quality assurance
- Customer relations
- Good communication skills
- Schedule management
- Telephone etiquette
- Customer retention
- Price quotes
- Complaint resolution
- CRM software
- Customer relationship management
- Effective communication
- Customer interaction
- Call center experience
- Problem resolution
- De-escalation techniques
- Complaint handling
- Spreadsheets
- Multi-line telephone operations
- Courteous demeanor
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, Certified Property Manager
Timeline
Customer Service Specialist
Advanced Call Center Technologies LLC
11.2025 - Current
Certificate - EKG
LOUISIANA STATE UNIVERSITY-SHREVEPORT
09.2025 - 10.2025
Admissions Officer
Diesel Driving Academy
07.2024 - 06.2025
Clerical
Jean Simpson Personnel Services
11.2023 - 11.2025
CSR - Customer Service Representative/Cashier
Walmart
10.2023 - Current
Clerical/Administrative Assistant
Career Adventures
08.2023 - 11.2025
Assistant Manager
Village At Westlake
12.2019 - 12.2022
PATIENT ACCESS REPRESENTATIVE
University Health Shreveport
05.2015 - 11.2018
HOSPITAL ADMISSIONS TECHNICIAN II
LSU Health Sciences Center Shreveport
05.1994 - 04.2015
High School Diploma -
Southwood High School