Adrienne O’Rourke
Whitinsville,MA
Summary
Personable and dedicated customer service representative with extensive experience in the medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
30
30
years of professional experience
Work History
CSR
PawSteps Veterinary Center
Whitinsville, MA
11.2014 - Current
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Provided the doctors and technicians with the support required to provide care for the patients.
- Assisted the clients with appointments, refill of prescriptions and provided answers to any questions or concerns they have.
- Checked patients in and out for their appointments and reconciled the end of day report with payments received.
Home and Commercial Cleaning
Own Business
Mendon, MA
1999 - Current
- Cleaned homes and commercial businesses
- Provided special attention to areas of concern to home owner and business owner
- Reliable and trustworthy
- great attention to detail
Receptionist
Harvard Community Health Care
Wellesley , MA
05.1994 - 03.1996
- Checked patients in and out for Internal medicine appointments.
- Provided assistance to the nurses and doctors
- Confirmed upcoming appointments
- Reconciled Co-Pays received daily.
Education
Associate of Science - Accounting And Business Management
Burdette Business School
Boston, MA05-1987
Skills
- Managing multiple phone lines
- Compassionate customer service
- Attention to detail
- Experience with multiple medical software
- Payment processing
- Ability to work well with others
- Call triaging
- Staff training
- Receptive to constructive criticism
Timeline
CSR
PawSteps Veterinary Center
11.2014 - Current
Receptionist
Harvard Community Health Care
05.1994 - 03.1996
Home and Commercial Cleaning
Own Business
1999 - Current
Associate of Science - Accounting And Business Management
Burdette Business School