Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Cunningham

Sharonville,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service and logistics industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Operations Assistant

Bridge Logistics Inc
Cincinnati, Ohio
11.2021 - 05.2022
  • Assisted with facility scheduling and customer service.
  • Assisted operations manager with planning of routine operations and special projects.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Gathered, organized and modeled data to assist management in making key decisions.
  • Utilized [Software] regularly to complete job tasks, developing advanced proficiency.
  • Gathered, organized and input information into digital database.

Realtor

Keller Williams
Montgomery, OH
06.2021 - 11.2021
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advised and informed prospective clients on current market activities and conditions.
  • Wrote contracts to outline sales and purchases of properties.
  • Compared recently sold area properties to determine competitive market prices.

Realtor

Star One Realtors - Mark Schupp
Montgomery, OH
09.2020 - 06.2021
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advised and informed prospective clients on current market activities and conditions.
  • Wrote contracts to outline sales and purchases of properties.
  • Compared recently sold area properties to determine competitive market prices.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.

Customer Service Representative

RDI Marketing
Blue Ash, OH
08.2011 - 11.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

No Degree - Real Estate

Hondros College of Business
Westerville, OH

High School Diploma -

Colerain High School
Cincinnati, OH
05.1995

Skills

Use of multiple CMRs

Window and Excel proficient

Outbound sales leader

Inbound customer and IT support

Account management

Customer service Time management

Daily Multi Task completion

Managing multiple phone lines

Managing multiple client files

Operations and Procedural Knowledge

Logistics Execution

Complex Problem-Solving

Timeline

Operations Assistant

Bridge Logistics Inc
11.2021 - 05.2022

Realtor

Keller Williams
06.2021 - 11.2021

Realtor

Star One Realtors - Mark Schupp
09.2020 - 06.2021

Customer Service Representative

RDI Marketing
08.2011 - 11.2020

No Degree - Real Estate

Hondros College of Business

High School Diploma -

Colerain High School

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Melissa Cunningham