Adrienne Quinn

Pediatric endocrinology office

• Developed strong relationships with patients' families, providing emotional support & teaching. Triage calls RE: school nurses/parents/both emergent & routine issues.
• Managed all aspects of endocrine diseases including: diabetes, growth hormone diseases, pubertal & metabolic disorders.
• Administrative duties: perform all prior authorizations & appeals. Developed approximately 150 letters of medical necessity to support appeal processes. Address billing issues. Medication management/ordering & administration of various pubertal suppression therapies. Medication clarification with specialty & retail pharmacies. Interact regularly with various insurance companies.
• Educated patients, families and caregivers on diagnosis, treatment options, disease process, and management and lifestyle options.
• Point of contact for pharmaceutical reps (coordinating meetings/in-services). Managed NY state mandated newborn screening program. Ordering diabetic supplies.
• Act as a liaison between hospital discharge & first office visit.
• Developed new employee manual. Trained both administrative staff, MOF's (medical office facilitators) & nursing staff. Designed school order template for patients with diabetes. Completed 504 plans, FMLA paperwork, medical clearance letters.
• Advocate for patients needs- foster care, DSS/CPS cases.

Multidisciplinary practice.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Immunization administration/management. Lab work review, call triage, patient counseling. Teaching nutrition and healthy habits.

• Implemented effective infection control measures within the workplace, reducing the spread of communicable diseases among employees.
• Championed a culture of safety by participating in committees focused on creating safer work environments.
• Promoted mental well-being among employees by offering counseling services and educational resources on stress management techniques.
• Educated staff on proper ergonomic practices, leading to a decrease in work-related injuries and increased overall productivity.
• Enhanced workplace safety through regular health and safety inspections, identifying potential hazards and recommending corrective actions.
• Provided expert consultation services to employers seeking guidance on how to improve overall employee health and well-being within their organizations.
• Provided emergency medical care to employees as needed, stabilizing patients until they could receive definitive treatment at a healthcare facility.
• Educated all employees on flu symptoms, illness prevention, benefits of good hygiene and smoking cessation programs.
• Provided individualized medical counseling for employees and coordinated examination requirement activities.