Adrienne Robles
Oceanside,United States
Summary
Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
TaylorMade Golf Company
08.2023 - Current
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
Information Technology Help Desk Technician
Advanced Diabetes Supply
05.2022 - Current
- Assist employees with technical issues via ticketing system, email, chat systems, and phone
- Set up, repair, and troubleshoot computer equipment, and manage inventory
- Create and manage user accounts for employees
- Walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Monitored systems in operation and quickly troubleshot errors.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Medicare Advantage Admin Assistant
Advanced Diabetes Supply
12.2017 - 05.2022
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Retail Sales Associate
UNIQLO
11.2015 - 05.2016
- I have optimized operational proficiency by maintaining operational standards of sales floor, cash registers, and stock room
- I have delivered excellent customer service by assisting customers using brand and product knowledge
- I have assured smooth workflow by overseeing processes items for inventory.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
Education
BA - History
San Jose State University
San Jose05.2013
Skills
- Computer Repair
- Diagnosis and Troubleshooting
- Windows 11
- Inventory Management
- Technical Support and Assistance
- Software and Hardware Issues
- Help Desk Software
- Hardware Components
- Voice Over IP
- Technical Documentation
- Equipment Maintenance
- Computer Workstation Setup
- Closing Tickets
- Organizational Skills
- Issue and Resolution Tracking
- Hardware Repair
- Microsoft Windows and Office
- Friendly and Patient
- Support End-Users
- Customer Communication and Empathy
Certification
- HIPAA - January 2023
- Google IT Support Certificate - July 2021
Affiliations
- Association of Information Technology Professionals
Timeline
Desktop Support Technician
TaylorMade Golf Company
08.2023 - Current
Information Technology Help Desk Technician
Advanced Diabetes Supply
05.2022 - Current
Medicare Advantage Admin Assistant
Advanced Diabetes Supply
12.2017 - 05.2022
Retail Sales Associate
UNIQLO
11.2015 - 05.2016
BA - History
San Jose State University
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