Ashley Kalischko
Angleton,TX
Summary
I am a Desktop Support Technician with years correcting and preventing system malfunctions to mitigate downtime. With working both on-site and remote support. I’m responsible for supporting users in all software and hardware needs as well all other devices and issues that may arise. I am highly motivated to continue my growth in the IT field with continuing my education.
Overview
17
17
years of professional experience
Work History
Desktop Support Technician II
Stefanini Group
Freeport, Texas
01.2024 - Current
- Assist in various network support
- Updating and issuing new device
- Assist in Project work
- Use of Service Now
- Customer Service
- MSP
- IAM
- Microsoft Office
- Configured and tested new software and hardware.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Learned and implemented new software testing procedures.
- Worked with various systems, software, and peripherals.
- Deployed devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
IT Technician
Brazosport ISD
Lake Jackson, TX
01.2018 - 01.2024
- Install and maintain equipment
- Respond to work order request, diagnosing issues.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Assist in various network support
- Configuring software and computer hardware
- Updating and issuing new devices
- Camera programming
- Dell Certification
- Track-It
- Active Directory
- Remote Access
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Customer Service Representative
Texas Gulf Bank
Angleton, TX
01.2014 - 01.2018
- Bookkeeping department, Processing Deposit Verification, Research, Returns/Hold Mail, Excess Debits-Reg D letters.
- Return Items, Adjustments, POD Balancing, Canadian Items.
- IRS Levy’s, Child Support Liens, Non-post rejects, NSF Rejects, ACH Auto Returns, State Tax Freezes.
- Unauthorized ACH & Paper Drafts, Verify Hold Notices, verify Stop Payments, Account Analysis Input.
- Protective Fraud Investigation and prevention in terms of specific software, such as Yellow Hammer.
- High Level Risk Assessment Management – Extensive monitoring of all potential high risk purchase items, i.e. debit card transactions.
- Participate in internal quarterly audits, to ensure proper regulations are followed in a timely manner.
- Review customer’s financial habits and ensure suspicious activities are not conducted.
Commercial Teller
First National Bank of Lake Jackson
Lake Jackson, TX
01.2009 - 01.2014
- Maintain daily transactions, cash checks, and accept deposits and withdrawals.
- Manage large amounts of money without incidents.
- Maintained exemplary customer service.
Education
GED -
Brazosport College
Lake Jackson, TXSkills
- Outlook, PowerPoint, and Excel~ Basic knowledge to understand each program
- People skills, keen ability to adapt to any environment
- Highly motivated, trustworthy, honest, and dependable
- Team player who enjoys providing excellent customer service
- Voluntarily participates in meetings and group functions
- Able to complete reports, audits, etc in a timely manner, as well as meet deadlines
- Service Desk
- Network Connectivity
- Computer Repair
- Ticketing Systems
- Help Desk Support
- Information Technology
- Technical Support
- Troubleshooting
- Active Directory
- Asset management
Timeline
Desktop Support Technician II
Stefanini Group
01.2024 - Current
IT Technician
Brazosport ISD
01.2018 - 01.2024
Customer Service Representative
Texas Gulf Bank
01.2014 - 01.2018
Commercial Teller
First National Bank of Lake Jackson
01.2009 - 01.2014
GED -
Brazosport College