Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Kalischko

Angleton,TX

Summary

I am a Desktop Support Technician with years correcting and preventing system malfunctions to mitigate downtime. With working both on-site and remote support. I’m responsible for supporting users in all software and hardware needs as well all other devices and issues that may arise. I am highly motivated to continue my growth in the IT field with continuing my education.

Overview

17
17
years of professional experience

Work History

Desktop Support Technician II

Stefanini Group
01.2024 - Current


  • Assist in various network support
  • Updating and issuing new device
  • Assist in Project work
  • Use of Service Now
  • Customer Service
  • MSP
  • IAM
  • Microsoft Office
  • Configured and tested new software and hardware.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Learned and implemented new software testing procedures.
  • Worked with various systems, software, and peripherals.
  • Deployed devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.

IT Technician

Brazosport ISD
01.2018 - 01.2024
  • Install and maintain equipment
  • Respond to work order request, diagnosing issues.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Assist in various network support
  • Configuring software and computer hardware
  • Updating and issuing new devices
  • Camera programming
  • Dell Certification
  • Track-It
  • Active Directory
  • Remote Access
  • Maintained office PCs, networks and mobile devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Customer Service Representative

Texas Gulf Bank
01.2014 - 01.2018
  • Bookkeeping department, Processing Deposit Verification, Research, Returns/Hold Mail, Excess Debits-Reg D letters.
  • Return Items, Adjustments, POD Balancing, Canadian Items.
  • IRS Levy’s, Child Support Liens, Non-post rejects, NSF Rejects, ACH Auto Returns, State Tax Freezes.
  • Unauthorized ACH & Paper Drafts, Verify Hold Notices, verify Stop Payments, Account Analysis Input.
  • Protective Fraud Investigation and prevention in terms of specific software, such as Yellow Hammer.
  • High Level Risk Assessment Management – Extensive monitoring of all potential high risk purchase items, i.e. debit card transactions.
  • Participate in internal quarterly audits, to ensure proper regulations are followed in a timely manner.
  • Review customer’s financial habits and ensure suspicious activities are not conducted.

Commercial Teller

First National Bank of Lake Jackson
01.2009 - 01.2014
  • Maintain daily transactions, cash checks, and accept deposits and withdrawals.
  • Manage large amounts of money without incidents.
  • Maintained exemplary customer service.

Education

GED -

Brazosport College
Lake Jackson, TX

Skills

  • Outlook, PowerPoint, and Excel~ Basic knowledge to understand each program
  • People skills, keen ability to adapt to any environment
  • Highly motivated, trustworthy, honest, and dependable
  • Team player who enjoys providing excellent customer service
  • Voluntarily participates in meetings and group functions
  • Able to complete reports, audits, etc in a timely manner, as well as meet deadlines
  • Service Desk
  • Network Connectivity
  • Computer Repair
  • Ticketing Systems
  • Help Desk Support
  • Information Technology
  • Technical Support
  • Troubleshooting
  • Active Directory
  • Asset management

Timeline

Desktop Support Technician II

Stefanini Group
01.2024 - Current

IT Technician

Brazosport ISD
01.2018 - 01.2024

Customer Service Representative

Texas Gulf Bank
01.2014 - 01.2018

Commercial Teller

First National Bank of Lake Jackson
01.2009 - 01.2014

GED -

Brazosport College

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