Isaaq Alvarez
San Juan,TX
Summary
Enthusiastic IT & Network Technician proudly offering over 5+ years' experience in system upgrades, hardware monitoring and performance improvements. An astute employee with knowledge in system repairs and the installation of network components. Skilled in task prioritization and troubleshooting. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Desktop Support Technician II
Texas Regional Bank
McAllen, TX
01.2022 - Current
- Managed employee access, security roles and permissions.
- Created accounts and configured hardware to support onboarding process for new hires
- Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Installed and supported hardware and software for desktops, servers and printers.
- Researched and maintained IT project and service documentation to assist future problem resolution.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Conferred with staff, users and management to establish requirements for new systems or modifications.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Surveyed and supported technology assets to maintain business continuity.
- Oversaw VPNs to deliver secure virtual network access to remote users.
Network Administrator
United States Marine Corps
Jacksonville, NC
11.2014 - 12.2018
- Determined and alleviated hardware, software and network issues.
- Provided troubleshooting and testing to support network.
- Strengthened networks and infrastructure during outage windows to prevent downtime for essential services.
- Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
- Participated in on-call shifts for holidays and weekends in case of system or network-related emergencies.
- Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
- Uploaded, configured and managed antivirus detection software and email applications.
- Monitored system upgrades, patches and new configurations.
- Liaised with network team to configure, implement and administer LAN and WAN components.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education
Bachelor's of Applied Technology - Computer And Information Technology
05.2022
Skills
- Network Security Management
- Infrastructure Planning
- Mobile Device Management
- Permissions and Access Control
- New Technology Integration
- Documentation and Recordkeeping
- Verbal and Written Communication
- System Upgrades
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Desktop Support Technician II - Texas Regional Bank
01.2022 - Current
Network Administrator - United States Marine Corps
11.2014 - 12.2018
South Texas College - Bachelor's of Applied Technology, Computer And Information Technology
Certification
- CompTIA Network+
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