NATHAN C. PERRY
Granby,CT
Summary
Accomplished IT professional with extensive experience at the United States Air Force, excelling in desktop support and Active Directory management. Proven track record in enhancing customer satisfaction and operational efficiency, leveraging strong troubleshooting skills and a commitment to cybersecurity. Adept at mentoring teams and driving technical excellence in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desktop Support Technician II
United States Air Force
Chicopee, MA
11.2024 - Current
- Provided technical support and troubleshooting assistance to over 31 users in a secure environment.
- Provisioned and managed Active Directory accounts, permissions, and secure folder access.
- Supported virtual desktop infrastructure (VDI) and thin client environments.
- Assisted with vulnerability scans and remediation tracking in support of cybersecurity efforts.
- Responded to help desk requests, improving first-call resolution rates and customer satisfaction.
Information Systems Technician / Radio Communications Operator
United States Navy
San Diego, CA
08.2023 - 11.2024
- Monitored and maintained connectivity for over 80 data/voice circuits supporting real-time fleet communications.
- Installed and configured network hardware and workstations, resolving hardware and software issues in dynamic operational settings.
- Handled key COMSEC procedures and gear in alignment with Navy security standards.
- Trained personnel in IT fundamentals, messaging protocols, and maintenance best practices, improving operational knowledge across the team.
Information Systems Technician / Cryptographic Equipment Operator
United States Navy
Norfolk, VA
08.2021 - 08.2023
- Provided Tier II technical support across three secure network enclaves, ensuring 98% operational availability for afloat and shore-based units.
- Coordinated and executed network maintenance, including software patching and router/switch configuration to support mission-critical systems.
- Managed cryptographic materials and ensured compliance with COMSEC regulations, maintaining 100% accountability during inspections.
- Mentored junior technicians on troubleshooting procedures, system recovery, and security protocols, increasing team readiness and capability.
Education
Southern New Hampshire University - Cybersecurity
Southern New Hampshire University
Durham, NH01.2020
Manchester Community College - Computer Science
Manchester Community College
Manchester, CT01.2014
Skills
- Desktop Support
- Active Directory
- Group Policy
- Vulnerability Management
- Security
- Network Troubleshooting
- Customer Technical Support
- COMSEC
- Secure Information Handling
- Ticketing Systems
- Microsoft Office
- Unity
- Visual Studio
- C
- Python
- PowerShell
- Windows
- MacOS
- Linux
Certification
- CompTIA Security+, 04/09/23
- DoD Cyber Awareness Challenge, 2024
- OPSEC, CUI, Insider Threat, and Privacy Training, 2024
- Derivative Classification & Unauthorized Disclosure Training, 2023
- Information Systems Technician Block Certifications, 2021-2023
- Stress Management, Workplace Violence, and Risk Management Training
Core Technical Skills
- Desktop Support (Windows 10/11, Thin Clients)
- Active Directory / Group Policy
- Vulnerability Management / Security+
- Network Troubleshooting
- Customer Technical Support
- COMSEC / Secure Information Handling
- Ticketing Systems (e.g., Remedy, ServiceNow)
Timeline
Desktop Support Technician II
United States Air Force
11.2024 - Current
Information Systems Technician / Radio Communications Operator
United States Navy
08.2023 - 11.2024
Information Systems Technician / Cryptographic Equipment Operator
United States Navy
08.2021 - 08.2023
Southern New Hampshire University - Cybersecurity
Southern New Hampshire University
Manchester Community College - Computer Science
Manchester Community College
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