Colton Hall
Norwalk
Summary
Dynamic IT professional with extensive experience at Fisher-Titus Medical Center, excelling in hardware troubleshooting and customer service. Proven track record in supporting over 1000 end users, managing Active Directory, and enhancing IT project outcomes. Adept at resolving complex technical issues while maintaining high user satisfaction.
Overview
7
7
years of professional experience
Work History
Desktop Support Technician II
Fisher-Titus Medical Center
Norwalk
07.2019 - Current
- Support a large variety of hardware within a healthcare environment.
- Support over 1000 end users from a variety of locations (Hospital, outside practices, EMS stations, contracted users outside of the organization)
- Provide support for a large pool of software, including our EMR (Cerner)
- Image and deploy new hardware as needed
- Triage tickets within a ticketing system
- Help manage and work on various IT projects
- Active Directory
- Assist with monitoring security alerts within Microsoft Sentinel and Defender
- Maintain documentation for various IT systems and processes
- Train newly on boarded IT staff and interns
IT Help Desk Technician
Cedar Point Amusement Park
Sandusky
02.2018 - 07.2019
- Install hardware throughout the park and other Cedar Fair properties in Sandusky
- Image computers and program MICROS POS systems
- Manage users in Active Directory
- Field calls and work within a ticketing system, ensuring timely resolution of issues
- Coordinate with vendors for 3rd party software/support to troubleshoot various items such as kiosks
- Provide support to hundreds of end users between Cedar Point, Castaway Bay, Sports Force Parks, and other Cedar Fair owned restaurants
Education
High School Diploma -
EHOVE Career Center
Milan, OH05-2018
Skills
- Hardware troubleshooting
- Software installation
- Active Directory management
- Ticketing system management
- Remote desktop support
- Customer service
- Technical support expertise
Timeline
Desktop Support Technician II
Fisher-Titus Medical Center
07.2019 - Current
IT Help Desk Technician
Cedar Point Amusement Park
02.2018 - 07.2019
High School Diploma -
EHOVE Career Center