ALVARO PIZARRO
Fountain Inn,SC
Summary
Bilingual and thorough Sr. Desktop Support Technician seeking to leverage experience in support of corporate profitability and productivity goals.. Reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to “get the job done” by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Sr. Desktop Support Technician II
Automobile Insurance Bureau
Boston, MA
03.2016 - 04.2023
- Transitioned 50 users from Windows 7 to Win 10 using Microsoft Deployment Toolkit
- Deployed Zero Day, critical, and important patches using Manage Engine Endpoint Central 11 to Laptops, PC, and Servers across the network
- Configured MFP Toshiba, plotters, and HP Printers across five Remote Locations
- Assisted all users with Remote Desktop Support via RDP and VMware
- Installed and managed SEP 14 for Servers, VMs, Laptops and Desktops
- Assisted with file restores using Veeam Backup
- Actively used AD to unlock users, reset, passwords, delete and create users
- Created and deployed Windows virtual machines using VMware
- Assisted with deploying iPhone and Androids using Apple Business Manager through MS Azure
- Manager users through Office 365
- Assisted with conference A/V setup and installed Evoko Panels for Office 365 Scheduling.
Sr. Desktop Support Technician
Santander Bank
Dorchester, MA
06.2014 - 01.2016
- Ensured a smooth transition from Windows XP to Windows 7 by testing and building solid images
- Provided remote and face-to-face support for five offices totaling 1300 employees
- Assisted with the upgrade/deployment of IPhones 5c for over 300 users at the corporate office
- A/V setup and maintenance for the corporate office.
Sr. Desktop Support Technician
Tremont Credit Union
Braintree, MA
02.2011 - 04.2013
- Provided remote support to 10 users using Logmein, Gotoassist, ShowmyPC, phone, Cisco VPN Client and via email
- Assisted with Onsite support for 60 users at the Corporate Office and five branches in the Boston Area on an Active Directory environment consisting of Windows XP, Windows 7 and a few Windows 8 Systems for application compatibility
- Maintained system performance by upgrading, monitoring, and troubleshooting system hardware consisting of Windows 2003, through Windows 2008, Exchange 2003, Cisco, IPS, DMZ, IBM AIX
- Secured systems by developing system access, control and evaluation on Active Directory
- Performed and maintained daily tape backups using LTO3, DAT72, and HP Ultrium Devices on a weekly rotation.
- Worked closely with vendors in order to remediate system issues with proper documentation
- Assisted with Disaster recovery, Business Continuity, audits and procedures
- Built, maintained, and deployed HP and Dell PCs and Laptops with images for different departments using Symantec Ghost and Acronis
- Configured and deployed IPhones and PDAs with Exchange Mail
- Configured Xerox Printers via IP/LDAP, Okidata printer for bank checks, and HP desktop printers.
Break & Fix Technician
Raytheon
Andover, MA
01.2010 - 12.2010
- Ensured that every user was assisted in a timely manner with HP Elitebook Laptops and Blackberry issues in order to promote productivity
- Provided executive and VP support for numerous IT and communications issues using Aventail VPN and other proprietary solutions
- Followed Remedy ticketing system in order to prioritize and solve issues in a timely manner
- Maintained a Windows 2000/Windows XP/Windows Vista environment
- (No Server – Top secret)
- Encrypted and updated HP Laptops with PGP.
Desktop Engineer
ACS Services
South Easton, MA
01.2009 - 08.2009
- Delivered remote and onsite technical services, including upgrades, repairs, troubleshooting, account management, and general maintenance of printers, servers, PCs, and laptops
- Encourage client retention through provision of superior customer service and increased availability on weekends and off hours
- Exposed and trained in all Windows Family from win98 through Windows Vista
- Drove Company’s van to clients IT Infrastructure’s, serviced and repaired PCs, laptops and Printers.
Senior Desktop PC Technician
Soundbite Communications
Bedford, MA
10.2007 - 12.2008
- Assumed full accountability for successful implementation of PDA mobile accounts, WASP asset tracking systems, remote assistance with Aventail VPN, user support, hardware maintenance for Lenovo PCs and Laptops.
- Software patching, upgrades, and licensing
- Conducted all new-hire IT orientations and recommended supplementary training for individuals falling behind quality standards.
Education
A.A.S - Information Technology (Computer Networking Systems
ITT Technical Institute
01.2001 - 05.2003
Skills
CertificationMCDST, MCP, CompTIA A & Network Certifications, CIAS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Timeline
Sr. Desktop Support Technician II
Automobile Insurance Bureau
03.2016 - 04.2023
Sr. Desktop Support Technician
Santander Bank
06.2014 - 01.2016
Sr. Desktop Support Technician
Tremont Credit Union
02.2011 - 04.2013
Break & Fix Technician
Raytheon
01.2010 - 12.2010
Desktop Engineer
ACS Services
01.2009 - 08.2009
Senior Desktop PC Technician
Soundbite Communications
10.2007 - 12.2008
A.A.S - Information Technology (Computer Networking Systems
ITT Technical Institute
01.2001 - 05.2003