James T. Evans
Azusa
Summary
Highly skilled and adaptable IT professional with extensive experience in desktop support, network administration, and system deployments. Proven ability to troubleshoot a wide range of hardware, software, and network issues, from Tier I to Tier II levels. Adept at managing large-scale projects, training end-users, and collaborating with cross-functional teams to ensure successful project outcomes. Possesses a strong technical foundation and a Secret-level security clearance.
Overview
3
3
years of professional experience
Work History
Tier I Desktop Technician
Apex Systems/Peraton
- Resolved customer issues with high efficiency and clear, simple communication as part of the DHA Global Service Center.
- Worked on the Pending Queue/Call Back team, contacting users for unresolved tickets via phone and Active Directory lookups.
- Monitored the incoming call queue and provided timely support during peak call volumes.
- Used Bomgar Chat and RDP for remote troubleshooting, diagnosing issues related to software, hardware, and network connectivity.
- Resolved tickets within the MHSSHD/Service Now portal and escalated outages through proper channels.
- Leveraged administrator credentials judiciously to resolve complex elevation issues.
Service Desk Technician
Perspecta/Leidos
- Acted as a single point of contact for Navy/Marine Corps Intranet (NMCI) support tasks.
- Processed and handled Move/Add/Change (MAC) requests using the Service Request Management (SRM) system.
- Provided Tier I and II technical support for software, hardware, and networking issues.
Windows 11 Migration Specialist II
Liedos
04.2025 - 10.2025
- Backup and Imgration
- Migration User profiles, settings and files to new computer system
- Troubleshoot any and all post migration-related issues
- Install any and all applications to the newly configured user.
IT Support Technician
Cherokee Nation Operational Solutions (CNOS)
11.2022 - 11.2023
- Co-led the MHS Genesis hardware deployment at Ramstein AB, managing inventory tracking, staging, and installation for a successful and early transition.
- Coordinated with site POCs, logistics, and IT teams during multiple MHS Genesis deployments, ensuring successful rollouts in locations including Fort Belvoir, Wright-Patterson, Lakenheath, and Guam.
- Installed and configured a wide variety of hardware, including PCs, printers, scanners, signature pads, and barcode scanners, while also performing PC imaging.
- Collaborated with system and network administrators to bring networked devices to full functionality.
Education
Associate of Science -
Associate of Applied Science - Network And System Administration
Hallmark University
San Antonio, TX03-2004
Skills
- Operating Systems: Windows (Client & Server), VMWare
- Networking: TCP/IP, DHCP, DNS, VPN, LAN, Wireless, Active Directory, Network Cabling
- Applications: MS Office Suite (2016, 365), MHS Genesis, SharePoint, PeopleSoft, SAP, Adobe
- Hardware: Laptops, Desktops, Servers, Virtual Desktops, Printers, Scanners, Mobile Devices
- Remote Tools: Bomgar, RDP, Citrix, Kace, Service Now, Managed Engine SD
- System/Backup: Ghost Imaging, Symantec Backup Exec, Veritas Backup, Exchange Server, Migration
- Certifications: CompTIA A, Network, Security
Timeline
Windows 11 Migration Specialist II
Liedos
04.2025 - 10.2025
IT Support Technician
Cherokee Nation Operational Solutions (CNOS)
11.2022 - 11.2023
Tier I Desktop Technician
Apex Systems/Peraton
Service Desk Technician
Perspecta/Leidos
Associate of Science -
Associate of Applied Science - Network And System Administration
Hallmark University