Antonio Zavala
Riverside,CA
Summary
An independent self-starter with strong technical and written communication skills. Client and company driven to provide exceptional and professional support. Able to manage multiple assignments efficiently under pressure while meeting deadline schedules. Pro-active and goal-oriented communicator with the ability to work well with a team or alone. Authorized to work in the US for any employer.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead Desktop Support Technician
City of Hope Orange/ Infinite Computer Solutions
Irvine, CA
11.2015 - Current
- Installs, configures, troubleshoots, and services networked computer workstations, touch screen tablets, and related equipment and software used in administrative and healthcare environments.
- Installs, configures, tests, and maintains specialized software that supports a variety of departments such as in health care and business.
- Troubleshoots and performs repairs to computers, tablet, handheld devices, Audio-Visual, and peripheral equipment including but not limited to diagnosing failures and isolating faulty parts, fixing or replacing parts, and testing for correct operations.
- Provides technical support and help with functions that relate to computer hardware and software, data communications, and connectivity.
- Develop and maintain up-to-date documentation supporting assigned and related areas of responsibility including recording of and relocation/disposal of inventory and software licenses.
HELPDESK ANALYST
MORGAN DREXEN
02.2012 - 06.2015
- Primarily responsible on maintaining daily operations of Desktop Administration
- Support of VOIP networks using TeleVantage and Cisco VOIP Phones
- Windows server 2008 R2, Active Directory management including creating users/Group Policy, File Server Access Control, and Print Server management.
- Managed VMware vSphere Client.
- MAC support for Legal and Marketing/Media Department.
- Managed and resolved tickets in a quick timely manner using SpiceWorks ticketing system.
- Managed Symantec Backup Exec 2012 for backup/recovery.
- Account setup for Android and iPhone emails on Exchange Server.
- Web Filtering of M86 Web Marshal
- Setup of RDP Remote Access for users and wireless network
- Reimage PCs and Malware/Virus Removal
CUSTOMER SERVICE TECHNICIAN
INSIGHT INVESTMENTS LLC
02.2007 - 02.2012
- Helpdesk Support to school districts nation wide
- Troubleshoot, diagnose, repair, audit, and test of hardware and software following specifications.
- Setup equipment for employee use.
- Performing and ensuring proper installation of cabling, operating systems, and appropriate software.
- Conduct computer diagnostics to investigate and resolve problems.
- Provide technical assistance and support to internal and external customers.
- Maintain record of daily data communication transactions, problems and action taken, and installation activities.
- Developed close and personal relationships with clients to ensure customer loyalty and retention.
- Technology supported: AD, Windows OS XP, WIN 7, Microsoft exchange 2010, Dell, HP, IBM, Toshiba, Server 2008 R2, Microsoft Office 2003 2007, MAC OS X.5-X.8, Cisco VOIP Phones, Symantec Antivirus, Ghost, Spiceworks Ticketing System
RMA/QUALITY CONTROL
ADESSO INC. RMA
Walnut, CA
03.2006 - 01.2007
- Test and refurbish computer inputs.
- Initiated customer and manufactures calls, and performed data entry. (Ingram Micro, Frys, Best Buy)
- Tech support over the phone;
- Assist product manager to test and evaluate product for retail sales, shipping and receiving.
CONSULTATIVE SALES SPECIALIST
OFFICE DEPOT
12.2005 - 03.2006
DESKTOP TECHNICIAN SUPERVISOR
FRY'S ELECTRONICS
City Industry, CA
01.2004 - 12.2005
- Repair, troubleshoot and maintain computer systems, Laptops, Apple, and printers.
- Installation of Windows XP Microsoft software.
- Diagnosing and repairing personal computer
- Build computers from scratch for customers.
- Performed all aspects of customer support, including answering telephones, and providing details for products and services.
- Performed routine maintenance on all types of computer equipment and printers at store.
- Performed hardware and software support and installation.
Parts Delivery Driver
POWER TOYOTA OF BUENA PARK
01.2002 - 01.2004
Desktop Support Analyst
THE WALT DISNEY STUDIOS
07.2000 - 01.2002
- Repair, troubleshoot, and maintain computer systems, Laptops, Apple, and printers.
- Prepare computers for donation.
- Transfer and recover data.
- Install and configure various types of software required by the client
- Technology supported: Windows OS 98 NT, Dell, HP, Windows 2000, Microsoft Office, Lotus, Symantec Antivirus, Ticketing System
Education
Computer Networking Systems
ITT TECHNICAL INSTITUTE
01.2003
Diploma - undefined
Buena Park High School
01.2000
Skills
- Oversaw user account management and permissions within Active Directory to enhance operational efficiency Coordinated with IT teams to resolve access challenges and improve user experience Championed best practices for system security and data protection
- Oversaw implementation of TCP/IP protocols to optimize network efficiency Coordinated with IT teams to ensure seamless integration of network systems Managed troubleshooting processes to minimize downtime and improve user experience
- Oversaw implementation of Microsoft Windows solutions to enhance operational efficiency Led training sessions for staff on effective use of Windows applications Collaborated with IT teams to optimize system performance and user experience
- Oversaw the administration of Microsoft Windows Server systems to optimize performance and reliability Coordinated with IT teams to implement strategic upgrades and ensure seamless integration of new technologies Led initiatives to enhance server security protocols and improve overall system resilience
- Provided technical assistance and troubleshooting for network issues to maintain system reliability
- Facilitated project development to enhance operational efficiency
- Oversaw VMware infrastructure management to optimize resource allocation and system reliability Led initiatives to enhance virtualization strategies, resulting in improved operational workflows Coordinated with cross-functional teams to align VMware projects with organizational goals
- Oversaw implementation of operating systems to enhance organizational efficiency Coordinated with IT teams to optimize system performance and reliability Mentored junior staff on best practices for system management
- Oversaw implementation of Microsoft Exchange solutions to enhance communication efficiency Led training sessions for staff on effective use of email and calendar tools Collaborated with IT teams to optimize system performance and user experience
- Oversaw implementation of remote access solutions to enhance operational efficiency Coordinated with IT teams to optimize software performance and user experience Developed training materials to empower staff in utilizing remote access tools effectively
- Oversaw DHCP configuration processes to enhance network performance Coordinated with IT staff to implement effective solutions for connectivity challenges Led efforts to streamline network troubleshooting procedures
Certification
- MCP Present
- Comptia A+
Additional Information
- SKILLS:
- Desktop Systems (Dell, HP, IBM, Toshiba)
- HelpDesk Operations 300+ users
- AD
- Mac OS (10.5-10.10)
- Training
- Customer Service
- System Maintenance
- Diagnostics
- Microsoft Windows (XP, WIN7)
- Microsoft Office
- Exchange (2007-2010)
- Windows Server (2008, 2012)
- Bilingual
Timeline
Lead Desktop Support Technician
City of Hope Orange/ Infinite Computer Solutions
11.2015 - Current
HELPDESK ANALYST
MORGAN DREXEN
02.2012 - 06.2015
CUSTOMER SERVICE TECHNICIAN
INSIGHT INVESTMENTS LLC
02.2007 - 02.2012
RMA/QUALITY CONTROL
ADESSO INC. RMA
03.2006 - 01.2007
CONSULTATIVE SALES SPECIALIST
OFFICE DEPOT
12.2005 - 03.2006
DESKTOP TECHNICIAN SUPERVISOR
FRY'S ELECTRONICS
01.2004 - 12.2005
Parts Delivery Driver
POWER TOYOTA OF BUENA PARK
01.2002 - 01.2004
Desktop Support Analyst
THE WALT DISNEY STUDIOS
07.2000 - 01.2002
Computer Networking Systems
ITT TECHNICAL INSTITUTE
Diploma - undefined
Buena Park High School