Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michelle Lewis

Kansas City,MO

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Support Integration Architect

Cerner Corporation
Kansas City, MO
11.2018 - 09.2025
  • Cultivate client relationships to achieve business objectives
  • Manage integration issues logged as proactive processes
  • Troubleshoot technical integration issues, escalating as appropriate
  • Manage and review domain stability and performance metrics
  • Evaluate packages for code compatibility
  • Plan and support domain events, including maintenance and upgrades
  • Maintained or exceeded KPI goals for multiple commercial Healthcare facilities
  • Collaborated with key stakeholders for facilities to improve and maintain compliance

Solution Analyst

Cerner Corporation
Kansas City, KS
05.2015 - 11.2018
  • Serve as the first line to resolve client problems via phone, tickets, or other electronic means
  • Perform routine, pre-approved domain changes
  • Troubleshoot investigations reviewing front-end applications
  • Adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements

Help Desk Analyst

Cerner Corporation
Kansas City, MO
03.2015 - 05.2015
  • Managed technical infrastructure for clinical operations by troubleshooting hardware and network connectivity issues across nursing stations and administrative offices. I ensured 100% uptime for critical peripherals and strictly followed HIPAA protocols during remote support sessions.
  • Hardware Maintenance: Repaired and configured mobile workstations (COWs), barcode scanners, and thermal label printers to ensure uninterrupted patient labeling and tracking.
  • Network Stability: Resolved connectivity drops for bedside medical devices and wireless infrastructure to maintain real-time data flow.
  • Security Compliance: Safeguarded Patient Health Information (PHI) by managing secure workstation logins and encrypted hardware deployments.

Prior Authorization Representative

Children's Mercy Hospitals & Clinics
Kansas City, MO
03.2010 - 03.2015
  • Verified patient eligibility and insurance coverage to ensure compliance with payer guidelines
  • Collaborated with healthcare providers to gather necessary clinical documentation for prior authorization submissions
  • Communicated with insurance companies to obtain approval or denial decisions for prior authorization requests
  • Maintained accurate records of all prior authorization activities in electronic health record systems

Education

Bachelor of Arts - International Studies

University of Saint Mary
Leavenworth, KS

Associate of Science - Biology

Kansas City Kansas Community College
Kansas City, KS

Skills

Delivered comprehensive English lessons to support language acquisition and fluency

Oversaw typing tasks to ensure timely completion of documentation Coordinated with team members to streamline information sharing through effective transcription Enhanced project workflows by maintaining organized records and files

Oversaw the integration of Microsoft Office tools to enhance team productivity and collaboration Championed the development of streamlined processes for document management and reporting Fostered an environment of efficiency through effective use of software applications

Oversaw front desk operations to enhance guest experiences Coordinated communication between departments to ensure seamless service delivery Trained new staff on front desk procedures and customer service standards

Managed office tasks and documentation to support organizational objectives

Applied medical terminology to ensure accurate documentation and facilitate effective patient care

Led project teams in managing timelines and deliverables to achieve strategic goals Oversaw project execution to align with organizational standards and stakeholder expectations Fostered collaboration among team members to drive project success

Oversaw training sessions for team members on advanced Microsoft Word functionalities to improve document quality Facilitated collaborative efforts to streamline document preparation processes Championed best practices in document management to enhance team productivity

Conducted thorough software troubleshooting to enhance system performance and user experience

Oversaw implementation of electronic medical record systems to optimize patient information management Led initiatives to enhance user engagement with EMR systems, resulting in improved workflow efficiency Collaborated with cross-functional teams to ensure seamless integration of EMR solutions across departments

Utilized strong communication skills to enhance team interactions and project outcomes

Leveraged Microsoft Excel to enhance data management processes across departments Oversaw the development of complex spreadsheets to streamline reporting functions Championed the use of Excel tools to improve data accuracy and accessibility

Oversaw customer support operations to drive service excellence Developed strategies to enhance customer engagement and retention Trained team members on best practices for effective support

Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty

Oversaw compliance initiatives related to HIPAA regulations, enhancing the protection of sensitive patient data Led training sessions for staff on privacy policies, fostering a culture of compliance Collaborated with cross-functional teams to develop and implement effective privacy strategies

Applied in-depth understanding of anatomy to support curriculum development and student learning

Utilized strong organizational skills to enhance team efficiency and productivity

Oversaw document preparation and formatting processes to enhance team productivity Coordinated with colleagues to ensure clarity and consistency in written communications Implemented best practices for document management to streamline workflows

Utilized computer skills to streamline processes and improve productivity

Executed insurance verification to ensure accurate policyholder information

Ensured accuracy and precision in documentation and reporting to uphold quality standards

Facilitated patient interactions and administrative tasks to enhance office efficiency

Oversaw the integration of Microsoft Outlook into daily operations to enhance communication efficiency Led initiatives to streamline scheduling processes and improve team collaboration Championed the use of shared calendars to optimize resource allocation and meeting planning

Led initiatives to implement Power BI solutions across departments to improve data accessibility Oversaw training sessions for team members on effective use of Power BI tools Championed data-driven strategies to enhance operational efficiency

Utilized Microsoft PowerPoint to create visually engaging slides that enhance audience understanding

Provided technical assistance and support to enhance user experience and system functionality

Facilitated collaborative problem-solving sessions to enhance team efficiency and effectiveness

Led collaborative initiatives across departments to enhance project outcomes and team synergy Championed a culture of teamwork by mentoring team members and facilitating knowledge sharing Drove successful project completion by aligning team objectives with organizational goals

Oversaw coordination of various projects to enhance operational efficiency Led teams in balancing competing priorities to achieve strategic goals Fostered a collaborative environment to streamline task execution and improve productivity

Utilized strong communication abilities to enhance team interactions and project outcomes

Utilized critical thinking to evaluate information and make informed decisions that support project objectives

Implemented communication protocols to ensure clarity and understanding among stakeholders

Developed and delivered clear verbal and written communication to support project objectives

Oversaw technical support operations, driving improvements in user satisfaction Coordinated assistance efforts across departments to streamline issue resolution Developed training programs to elevate team capabilities in technical support

Developed service-oriented architecture frameworks to streamline application integration and improve operational efficiency

Facilitated end user support to resolve technical issues and improve user experience

Oversaw application support operations to optimize user experience and system performance Coordinated with cross-functional teams to implement effective solutions for application challenges Developed strategies to improve application support processes and user satisfaction

Implemented change management strategies to enhance operational efficiency

Facilitated effective communication and collaboration with clients to ensure satisfaction and retention

Leveraged interpersonal skills to enhance team dynamics and support project objectives

Fostered a culture of professionalism to enhance team collaboration and client relations

Employed adaptive strategies to effectively navigate diverse challenges and situations

Conducted systematic troubleshooting to enhance system performance and reliability

Troubleshooting

Certification

Driver's License

Languages

English - Fluent
Spanish - Intermediate

Timeline

Support Integration Architect

Cerner Corporation
11.2018 - 09.2025

Solution Analyst

Cerner Corporation
05.2015 - 11.2018

Help Desk Analyst

Cerner Corporation
03.2015 - 05.2015

Prior Authorization Representative

Children's Mercy Hospitals & Clinics
03.2010 - 03.2015

Bachelor of Arts - International Studies

University of Saint Mary

Associate of Science - Biology

Kansas City Kansas Community College
Michelle Lewis