Michelle Lewis
Kansas City,MO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Support Integration Architect
Cerner Corporation
11.2018 - 09.2025
- Cultivate client relationships to achieve business objectives
- Manage integration issues logged as proactive processes
- Troubleshoot technical integration issues, escalating as appropriate
- Manage and review domain stability and performance metrics
- Evaluate packages for code compatibility
- Plan and support domain events, including maintenance and upgrades
- Maintained or exceeded KPI goals for multiple commercial Healthcare facilities
- Collaborated with key stakeholders for facilities to improve and maintain compliance
Solution Analyst
Cerner Corporation
05.2015 - 11.2018
- Serve as the first line to resolve client problems via phone, tickets, or other electronic means
- Perform routine, pre-approved domain changes
- Troubleshoot investigations reviewing front-end applications
- Adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements
Help Desk Analyst
Cerner Corporation
03.2015 - 05.2015
- Managed technical infrastructure for clinical operations by troubleshooting hardware and network connectivity issues across nursing stations and administrative offices. I ensured 100% uptime for critical peripherals and strictly followed HIPAA protocols during remote support sessions.
- Hardware Maintenance: Repaired and configured mobile workstations (COWs), barcode scanners, and thermal label printers to ensure uninterrupted patient labeling and tracking.
- Network Stability: Resolved connectivity drops for bedside medical devices and wireless infrastructure to maintain real-time data flow.
- Security Compliance: Safeguarded Patient Health Information (PHI) by managing secure workstation logins and encrypted hardware deployments.
Prior Authorization Representative
Children's Mercy Hospitals & Clinics
03.2010 - 03.2015
- Verified patient eligibility and insurance coverage to ensure compliance with payer guidelines
- Collaborated with healthcare providers to gather necessary clinical documentation for prior authorization submissions
- Communicated with insurance companies to obtain approval or denial decisions for prior authorization requests
- Maintained accurate records of all prior authorization activities in electronic health record systems
Education
Bachelor of Arts - International Studies
University of Saint Mary
Leavenworth, KSAssociate of Science - Biology
Kansas City Kansas Community College
Kansas City, KSSkills
Delivered comprehensive English lessons to support language acquisition and fluency
Certification
Driver's License
Languages
English - Fluent
Spanish - Intermediate
Timeline
Support Integration Architect
Cerner Corporation
11.2018 - 09.2025
Solution Analyst
Cerner Corporation
05.2015 - 11.2018
Help Desk Analyst
Cerner Corporation
03.2015 - 05.2015
Prior Authorization Representative
Children's Mercy Hospitals & Clinics
03.2010 - 03.2015
Bachelor of Arts - International Studies
University of Saint Mary
Associate of Science - Biology
Kansas City Kansas Community College