Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michelle Lewis

Kansas City,MO

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Support Integration Architect

Cerner Corporation
11.2018 - 09.2025
  • Cultivate client relationships to achieve business objectives
  • Manage integration issues logged as proactive processes
  • Troubleshoot technical integration issues, escalating as appropriate
  • Manage and review domain stability and performance metrics
  • Evaluate packages for code compatibility
  • Plan and support domain events, including maintenance and upgrades
  • Maintained or exceeded KPI goals for multiple commercial Healthcare facilities
  • Collaborated with key stakeholders for facilities to improve and maintain compliance

Solution Analyst

Cerner Corporation
05.2015 - 11.2018
  • Serve as the first line to resolve client problems via phone, tickets, or other electronic means
  • Perform routine, pre-approved domain changes
  • Troubleshoot investigations reviewing front-end applications
  • Adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements

Help Desk Analyst

Cerner Corporation
03.2015 - 05.2015
  • Managed technical infrastructure for clinical operations by troubleshooting hardware and network connectivity issues across nursing stations and administrative offices. I ensured 100% uptime for critical peripherals and strictly followed HIPAA protocols during remote support sessions.
  • Hardware Maintenance: Repaired and configured mobile workstations (COWs), barcode scanners, and thermal label printers to ensure uninterrupted patient labeling and tracking.
  • Network Stability: Resolved connectivity drops for bedside medical devices and wireless infrastructure to maintain real-time data flow.
  • Security Compliance: Safeguarded Patient Health Information (PHI) by managing secure workstation logins and encrypted hardware deployments.

Prior Authorization Representative

Children's Mercy Hospitals & Clinics
03.2010 - 03.2015
  • Verified patient eligibility and insurance coverage to ensure compliance with payer guidelines
  • Collaborated with healthcare providers to gather necessary clinical documentation for prior authorization submissions
  • Communicated with insurance companies to obtain approval or denial decisions for prior authorization requests
  • Maintained accurate records of all prior authorization activities in electronic health record systems

Education

Bachelor of Arts - International Studies

University of Saint Mary
Leavenworth, KS

Associate of Science - Biology

Kansas City Kansas Community College
Kansas City, KS

Skills

Delivered comprehensive English lessons to support language acquisition and fluency

Certification

Driver's License

Languages

English - Fluent
Spanish - Intermediate

Timeline

Support Integration Architect

Cerner Corporation
11.2018 - 09.2025

Solution Analyst

Cerner Corporation
05.2015 - 11.2018

Help Desk Analyst

Cerner Corporation
03.2015 - 05.2015

Prior Authorization Representative

Children's Mercy Hospitals & Clinics
03.2010 - 03.2015

Bachelor of Arts - International Studies

University of Saint Mary

Associate of Science - Biology

Kansas City Kansas Community College
Michelle Lewis