Provides direct care to those with intellectual and developmental disabilities.
Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.
Fosters positive relationships between caretakers and individuals served.
Ensures client safety and maintaining a safe environment.
Reminds and assists clients with self-administration of medications (with proper training).
Encourages self-help activities.
Reports changes in client’s condition or family situation to administrators and supervisors.
Documents services provided.
Performs home management functions such as light housekeeping, laundry, bed making, and cleaning.
Plans meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up.
Accompanies clients to scheduled appointments and transports clients or running errands for clients.
Assists with toileting, including bedpans, urinals, and commode chairs as necessary.
Cashier/Customer Service
Top Star Express
Hellertown, PA
04.2025 - Current
Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
Implemented effective upselling techniques to increase sales of promotional items or add-ons
Direct Support Professional
BARC Developmental Services
Quakertown, PA
07.2023 - 02.2025
Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
Administered medications according to prescribed schedules and documented any changes or reactions observed
Implemented individualized care plans based on clients' specific needs and goals
Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
Promoted socialization by organizing recreational activities and outings for clients to engage in the community
Daycare Worker
maple hills veterinary hospital
Allentown, PA
03.2021 - 11.2022
Supervised and monitored the activities of dogs in a daycare setting, ensuring their safety and well-being
Maintained a clean and sanitary environment by regularly cleaning kennels, play areas, and common spaces
Administered medications to dogs as directed by owners or veterinarians, following proper dosage instructions
Provided exercise and mental stimulation through interactive play sessions with dogs of various breeds and sizes
Cashier
Petco
Easton, PA
09.2021 - 12.2021
Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
Sorter/Packer
American Thrift Stores
Easton, PA
03.2020 - 10.2021
Sorted three different size strawberries into other boxes.
Put parchment paper into boxes and bringing them to designated areas.
Transported the servers to their designated areas.
Managed receiving and approval of donations Organized donations for shipment to other locations Became certified for the use of a motorized pallet.
Responsible for preparing and staging packages and outgoing mail for pickup.
Responsible for copying and filing large donation documents for company records.
Responsible for ensuring cleanliness and organization of the work area during and at the end of shift to provide a safe work environment.
Education
Biology - Master's degree
Associate's degree - undefined
General educational development - undefined
Northampton Community College
Bethlehem, PA
02.2007
High school diploma or GED - undefined
Freedom High School
Bethlehem, PA
05.2006
Skills
Achieved increased customer engagement and sales growth through targeted initiatives Elevated performance of new sales associates by overseeing comprehensive training programs Enhanced product visibility and placement through strategic development efforts
Adhered to safe driving standards while optimizing logistics operations for timely deliveries
Developed and maintained structured processes to improve team efficiency and drive productivity outcomes
Enhanced property aesthetics and health through effective lawn maintenance operations Achieved client satisfaction by delivering consistent service and maintaining strong relationships Drove successful landscaping strategies through collaborative team efforts
Achieved optimal pet wellness through effective management of feeding, grooming, and exercise schedules Enhanced service satisfaction by cultivating strong relationships with pet owners Implemented best practices for health and safety in pet care operations
Achieved enhanced team productivity and collaboration through successful integration of Microsoft Office tools Delivered streamlined processes for document management and reporting, resulting in improved operational efficiency Fostered a culture of efficiency by leveraging software applications effectively
Utilized a range of computer skills to optimize project delivery and foster effective collaboration among team members
Facilitated open dialogue among team members to improve dynamics and align on project objectives
Achieved enhanced product reliability and compliance through effective quality assurance oversight Reduced error rates by streamlining inspection procedures and implementing efficient processes Fostered a culture of quality improvement by collaborating with diverse teams
Coordinated parts administration processes to support seamless retail operations and customer satisfaction
Achieved enhanced customer satisfaction through effective management of daily retail operations Cultivated team members' product knowledge and customer service skills, resulting in improved service delivery Implemented inventory management strategies that significantly reduced stock discrepancies
Refined order picking strategies to bolster accuracy and facilitate effective inventory management
Achieved alignment of production planning with strategic business objectives through effective oversight Enhanced resource allocation and operational efficiency, resulting in improved workflow Collaborated with cross-functional teams to accelerate production timelines and elevate quality standards
Enhanced resident care and support by directing daily operations of group home Developed and executed individualized care strategies in collaboration with multidisciplinary teams Fostered a supportive community environment through proactive communication and leadership initiatives
Monitored and supported patient care activities, focusing on improving recovery outcomes and ensuring comfort during treatment
Achieved operational accuracy and efficiency through effective management of daily cash operations Enhanced customer service and transaction processing by training new cashiers on best practices Improved checkout procedures in partnership with management, leading to increased customer satisfaction
Facilitated efficient operations by offering vital technical support to veterinarians, contributing to better patient care
Achieved streamlined document creation and formatting processes through effective management of Microsoft Word Enhanced team productivity by facilitating the use of advanced features Delivered training sessions that improved adherence to document management best practices
Analyzed customer feedback and developed targeted initiatives to foster relationship building and improve satisfaction levels
Implemented protocols for animal welfare and guaranteed a safe setting for all pets
Achieved enhanced service delivery and client satisfaction through effective management of paratransit operations Improved scheduling processes in collaboration with team members, resulting in increased efficiency Elevated service quality by proactively addressing client feedback and implementing targeted strategies
Achieved improved response times and service quality through effective management of customer service operations Developed impactful training programs for staff that enhanced customer interaction skills Elevated customer satisfaction and loyalty through strategic implementation of targeted initiatives
Achieved significant improvements in customer engagement and satisfaction through strategic initiatives Streamlined communication channels to enhance efficiency and clarity Strengthened client relationships, resulting in increased loyalty and retention
Achieved improved landscape quality and heightened client satisfaction through effective management of lawn care operations Streamlined mowing schedules in collaboration with team members to enhance overall efficiency Enhanced equipment reliability and lifespan through diligent maintenance management
Implemented structured English lessons focused on fostering language acquisition and developing fluency skills
Coordinated efforts to ensure uninterrupted workflow and effectively respond to team needs
Executed thorough veterinary care protocols to ensure the health and well-being of diverse animal populations
Achieved successful implementation of tailored educational programs for students with special needs Enhanced student support services through effective collaboration with multidisciplinary teams Fostered a supportive learning environment by advocating for inclusive practices
Achieved timely completion of heavy lifting operations through effective logistics management Enhanced team collaboration to optimize workflow during demanding projects Improved safety and efficiency in lifting procedures through strategic development and implementation
Achieved enhanced workflow and improved team collaboration through effective office management Delivered operational efficiency improvements by developing and implementing streamlined processes Realized cost reductions by leading initiatives to simplify administrative tasks and decrease overhead
Achieved increased community engagement and support for vulnerable populations through targeted initiatives Improved case management processes to provide thorough support for clients Expanded service offerings and enhanced client outcomes by developing strategic partnerships with local organizations
Analyzed existing processes and introduced time management techniques to improve workflow efficiency and meet critical deadlines
Achieved improved pet care services through effective management of grooming operations Enhanced workflow and customer satisfaction by optimizing grooming schedules Established training materials for new staff, resulting in consistent grooming standards
Enhanced quality of life for shelter residents through effective management of animal care operations Improved animal health and behavior by coordinating feeding schedules and exercise routines Maintained a hygienic facility by implementing rigorous sanitation protocols
Achieved enhanced patient safety and quality of care through effective oversight of monitoring processes Improved patient outcomes by collaborating with healthcare professionals on innovative monitoring strategies Drove advancements in care delivery by implementing best practices in patient observation
Coordinated van transportation tasks to optimize logistics efficiency and maintain operational flow
Implemented innovative writing methods to improve clarity and foster engagement in various communication formats
Achieved optimized workflow and resource allocation through effective management of loading and unloading operations Drove timely and accurate handling of materials by collaborating with team members Reduced risks during loading and unloading activities by implementing robust safety protocols
Established and enforced comprehensive crisis management protocols aimed at safeguarding operations and fostering stakeholder trust
Managed transportation tasks to optimize logistics processes and fulfill operational requirements
Achieved high client satisfaction and improved health outcomes through effective management of home care services Partnered with multidisciplinary teams to design individualized care strategies Adjusted care plans based on ongoing assessments of client progress
Achieved improved reporting accuracy through effective implementation of Microsoft Excel for data management Enhanced team capabilities by guiding members in advanced Excel functions Fostered best practices in data analysis, leading to more informed decision-making processes
Enhanced child engagement and educational programs through effective staff coordination Successfully managed daily activities and schedules, fostering a positive environment for children and families
Achieved improved team productivity through effective management of typing and documentation processes Delivered written materials on schedule by collaborating with team members Strengthened communication efforts by implementing organized record-keeping of typed documents
Achieved enhanced project efficiency through effective operation of power tools Drove adherence to maintenance and safety protocols among team members Delivered projects on schedule by implementing efficient tool management practices
Designed and executed programs aimed at fostering social interaction and communication abilities in individuals with autism
Administered patient record management and ensured sanitation protocols to support optimal veterinary service delivery
Administered daily computer operations, ensuring seamless support for organizational workflows and maximizing productivity
Achieved improved service delivery and client satisfaction through effective oversight of home and community care programs Expanded service reach by establishing strategic partnerships with local organizations Enhanced care quality and regulatory compliance by leading targeted training sessions for staff
Fostered a nurturing atmosphere in adult day care services through effective management of daily operations Developed and implemented programs tailored to meet the unique needs of participants Collaborated with healthcare professionals to provide comprehensive care and support, enhancing overall participant well-being
Oversaw dog handling procedures, ensuring optimal training and socialization outcomes for canine participants
Achieved high-quality presentations by leveraging Microsoft PowerPoint for effective communication Enhanced stakeholder engagement through visually appealing content crafted by the team Elevated presentation standards by integrating multimedia elements for greater impact
Provided expert guidance on automotive parts and accessories to resolve customer issues and elevate service quality
Navigated routes and adhered to traffic regulations to maintain safety and punctuality during transportation tasks