Daniel Chinea
Miami,FL
Summary
Tech-savvy Desktop Support Analyst possessing excellent troubleshooting skills for Windows and Mac platforms. Offering 15 years of experience configuring, installing and maintaining computer and telephone systems. Well-versed in efficiently resolving issues and tickets with highest standard of service and support.
Overview
15
15
years of professional experience
Work History
Desktop Support Analyst
Televisa Univision
Doral, FL
10.2021 - 04.2023
- Technical Refresh lead of Laptops and Desktops – handled remote and onsite refreshes using the Dell Autopilot process
- Managed Refreshing over 1000 end users with confirming and configuration of new and Updated Dell Laptops
- Refreshed and installed over 250 and Imaged Dell 7090 Desktop Tower and Micro PC’s for selected Production Control Rooms (PCR’s) and managed Using Quest Dell Kace Imaging Software
- Installed proprietary software including but not limited to Citrix, Aspera, MS Office365, Outlook, Pulse Secure VPN, HP Remote Viewer, Mapped Network Drives, using Kace software management tool
- Managed BitLocker Keys using InTune
- Obtain Hardware ID’s from PowerShell to provide with System Administrator to troubleshoot software failures
- Logistically Managed correspondence of inventory by distribution and reclamation of Dell Desktops, Laptops, Docking Stations, Keyboards and Mice, Adaptors in and out of onsite warehouse while allocating and deallocating mentioned assets to End-User including but not limited to: Executives, Executive Assistants, Directors, Managers, Editors, On-Air Talents, IT Staff, Artists, and Televisa Univision staff and crew
- Served as a liaison between Dell Technicians and Univision Support Technician teams for Dell Repairs
- Assisted with weekly inventory tasks to ensure 100% compliance
- Conducted daily meeting minutes on our daily meetings while providing reports to Desktop Support Team
- Deployed Software and Operating system packages via Kace Software Management Tool
- Ordered and distributed quarterly office supplies
- Retrieving legacy assets and managing disposal of retired materials
- Organized onsite computer inventory into proper bins with labels
- Trained Staff in the Refresh Team
- Setup and Configured new pc’s with the Migration of Files on the Microsoft Office Cloud System and Citrix
- Configured Apple Devices using Apple Device Management Tools
- Working knowledge using Microsoft Intune
- Ensured deliveries with Purchase Orders and moved inventory to ETS Lab accordingly from Warehouse.
System Administrator
Continental National Bank
08.2019 - 10.2019
- Maintained Microsoft Active Directory including creating and decommissioning users
- Reset passwords for locked accounts of staff
- Patched and pushed all policies to end-user computers using GFILanGuard
- Maintained all system’s security modules implementing the organizations in-house or outsourced software
- Applied daily back-ups to FIS (Fidelity National Information Services) BanPac Server after conducting evening POST
- Maintained Server equipment including VPN’s, Routers, Switches, Server Hard Drives, etc
- Created Virtual Computers for users with Microsoft Hyper-V 2012 software
- Assisted desktop related moves including setting up of monitors, desktops, printers and peripherals
Desktop Technician
Univision
Doral, FL
03.2019 - 04.2019
- Assisted desktop related moves including setting up of monitors, desktops, printers and peripherals
- Initiated Cisco Discovery Protocol to identify VLANS for configuration of IPTV (Amino Boxes) for over sixty end-user locations
- Organized onsite computer inventory into proper bins with labels
- Conducted and deployed Microsoft Teams/Rooms meetings.
Desktop Support Specialist III
Carnival Cruise Line, Randstad Technologies, NSC Global
Miami, FL
01.2017 - 08.2018
- Contractor)
- Provided Tier 2 and Tier 3 phone support for Remote Users and Deskside Service for Employees
- Deployed Refreshes and Upgrades daily
- Deployed Software via SCCM to end user pc’s
- Imaged Desktops and Laptops via SCCM and maintained Inventory
- Proficiency with SNAP ticketing System
- Responsible for training new hires and ensuring they are proficient in their duties
- Experienced working with International Team Members providing timely resolution of tasks
- Assist with logistical and procurement orders for new equipment
- Entrusted with confidential information and data specific for the company and their departments
- Assisted with Network Support in Network Closet as an extension of Network Team members
- Calibrated, Installed, Configured, and Troubleshooted Cisco Telepresence and Polycom Video conferencing equipment
- Installed and configured RSA SecureID Digital Login Hardware FOB and migrated to Software Authentication on user mobile devices
- Configured and Installed End-Point User Protection for various end users.
Tier 2 Application Support Specialist
Integra Connect
Coral Gables, FL
07.2016 - 11.2016
- Provided exceptional Tier 1 client support to a variety of Health Care clients including hardware setup, remote assistance, and password resets, via telephone and e-mail
- Analyzed customer reported information and solved problems through the ticketing tracking system in Salesforce
- Performed problem research and testing when necessary
- Deploy Software as needed
Application Support Specialist
Nicklaus Children’s Hospital
Miami, FL
12.2015 - 03.2016
- Trained nursing and secretarial staff in using Cerner Capacity Management Software
- Provided troubleshooting for Capacity Management issues
- Created weekly report of Capacity Management interaction to Business Analysts
- Deployed Capacity Management Software package as needed.
Desktop Administrator
Herbert Wertheim College of Medicine – FIU, Robert Half Technology
Miami, FL
11.2014 - 08.2015
- Key Projects Included:
- Lead PC desktop and laptop refresh and upgrades
- Lead Inventory Assessment Project with other team members for over 1,400 items
- Configured and prepared 135 Lenovo laptops for the Class of 2019 Medical Students with the help of other team members
- Daily Responsibilities:
- Troubleshoot, install, upgrade, maintain and repair Computing Equipment for the College of Medicine faculty, staff, and student base through Bomgar Remote Jump Client and hands-on interaction
- Performed printer, scanner, and copier setup and troubleshooting
- Maintained secure compliance related to electronic medical record system, patient health information, and HIPPA regulations
- Worked with ZENDESK/COM-IT Ticketing system to create, track, manage, and report on help desk tickets
- Provided support for classroom and learning facilities as needed
- Operated learning facility technology systems
- Provided status reports, problem summaries, and project status as required
Network Engineer Level 1
Piper Technology
Miami, FL
01.2012 - 09.2014
- Assisted in an email & user name migration for over 200 users at the American Red Cross- S.F
- Branch
- Assisted in the iCatholic Education Wing implementation project at Arch Bishop McCarthy H.S
- Consisting of over 300 users
- Successfully migrated client PC’s from Legacy Operating Systems to modernized systems, i.e
- From Windows XP to Windows 7 and Windows 8.1
- Assisted school staff in upgrading Apple products, such as Apple TV, iPad’s and iMac’s
- Assisted the onsite technical department at Chaminade Madonna High School with annual PC migrations and deployed PC Images using Dell Kace Software deployment for over 200 PC’s
- Calibrated and provided technical support for their SMART Board education equipment
- Deployed Windows 7 Images for St
- Mary, and St
- Timothy’s PC’s using Macrium Reflect Imaging Software
- Deployed Symantec Endpoint Protection at Freedom Fresh Produce Company with over 75 users
- Trained user in Virtual Environments and VMWare to access virtual files from virtual resources
- Daily Responsibilities:
- Maintained back-up tapes as-needed at NAP of the Americas for Medical Client Servers
- Helped resolve daily tickets and cases including troubleshooting and analysis of workstations, servers, and associated systems for over 100 clients
- Managed User Accounts and Permissions in Active Directory
- Common programs used: Symantec Endpoint Protection, Dell Kace Image Deployment and Symantec Backup Exec, Microsoft Exchange
- Installed, configured, and maintained network services, equipment and devices for all new hardware, systems, and software for over 100 business locations
Service Desk Specialist
Univision
Miami, FL
10.2011 - 11.2011
- Installed software remotely for necessary end users who were involved with the Latin Grammys
- Activated e-mails on mobile phones, such as BlackBerry and iPhones
- Assisted and reported technical issues and repaired computers through Logmein RDP software for 300 users
Technical Support Team
Royal Caribbean Cruise Lines
Miramar, FL
09.2011 - 10.2011
- Worked with migration of Colonial Reservation System for complete IT Department and 175 users
Junior Network Administrator
TRAX USA
Miami, FL
03.2011 - 07.2011
- Assisted daily with customer and end-user client technical repair tickets of up to 100 users
- Imported Oracle Databases on a daily basis and prepared tape backups on a weekly basis
Field Technician (Contractor)
PC Repair Guy
Miami, FL
01.2011 - 03.2011
- Installation and troubleshooting for Linux and Windows computers, printers and servers for up to 50 Clients
- Installed third-party software such as Quick Books and Easy Dental for client use
Help Desk Technician (contractor)
V-net Consulting
Miami, FL
10.2010 - 11.2010
- Assisted with weekly backups and troubleshooting of laptops and PC’s for up to 30 users
- Recovery and repair of User Account data, passwords and Re-Imaging of Hard Drives
IT Technician
Kenny Nachwalter
Miami, PA, FL
07.2010 - 08.2010
- Assisted with server migration from Windows 2003 to Windows 2008 Server Versions for up to 40 end users
- Deployed Windows updates and Office 2007 to approximately 40 end users
- Replaced and repaired HP scanning and printing equipment
- Created an inventory of all technical equipment
Information Technology Technician (contractor)
Promise Tech Corporation
Miami, FL
01.2010 - 07.2010
- Planned, coordinated, and implemented network security measures by use of DVR Cameras to Antivirus security installations and backups in order to protect data
- Maintained POS systems and sales
- Maintained & administered Windows NT computer networks and Point of Sale computer hardware & software
- Ran Patch Cable work for a relocation of a DVR System for restaurants
- Installed and configured Print Server hardware at restaurants
- Installed Office 2007 Outlook email application and ran Norton Corporate Version for virus protection for up to 25 users
Education
Academy of South Florida
2009
Bachelor - Business Administration, Information Technology
University of Phoenix
June 2012
Skills
- Acquired CompTIA A, Network , MCTS: Vista Configuration, MCTS: Active Directory Configuration
- And MCTS: Active Directory Infrastructure
- Working Knowledge of the MCSA, MCSE, and CCNA
- Working Knowledge of Microsoft Azure
- Proficient with Microsoft Windows Server 2008 - 2012 R2 Infrastructure
- Proficient with Microsoft Windows Server 2008 - 2012 Active Directory
- Proficient with Microsoft Windows Vista, 7, 8/81, 10 Operating Systems
- Computer, Printer, and Network Configuration and Setup
- Information Security/Anti-Virus and Malware Protection and Removal ie Symantec, McAfee HIPS
- Network Protocols: TCP/IP, DHCP, DNS, SMS
- Working Knowledge on Microsoft Server 2008, 2012, 2016
- Citrix, GoToAssist, RDP Remote Assistance, Cisco Any-Connect VPN
- Email Provisioning and Setup for iPhones and Android phones
- Citrix Worx Home
- RSA Secure ID Management and Hardware FOB and Software FOB secure systems
- Microsoft System Center Configuration Manager 2012
- Finance, Medical, Higher-Education, Hospitality, Non-Profit Organization Sector Experience
- PC Imaging
- Sys-internals Suite
- Information Security
- Data Storage and Back-Up/Retrieval
- Word-Processing: 40 Words per Minute
- Microsoft Office Experience from 2010, 2013 and Office 365
- Hyper-V & VMWare
- Acquiring MCSA 2016, MCSE, 2016 and CCNA Certifications enrolled in Academy Florida
- Sales in IT Industry
- Kace End User Deployment Software
- Positive Attitude and Integrity
- Apple Products Experience
- Technical Support and Assistance
- Software Upgrades
- Hardware and Software Monitoring
- Hardware Installation
- Mobile Devices
- Team Support
- Remote Assistance
- Component Replacements
- Software Installation
- Computer System Repair
- Troubleshooting Skills
- Documentation Skills
- Desktop Expertise
- Organizational Skills
- End-User Support
- Vendor Coordination
- Services Troubleshooting
- Diagnostic Abilities
- Hardware Evaluation
- Read Technical Manuals
- Hardware Repair
- Microsoft Certification
- Hardware and Software Repair
- Tracking and Documentation
- Collaborative Team Player
- Friendly and Patient
- Troubleshooting Network Issues
- Security Certification
- Employee Computer Support
- Inventory Procedure Documentation
- Resolve Technical Problems
5 Years Audio Technician at Vous Church
Served as a Courtyard Tech, Stage Tech, Broadcast Tech, and Monitors Technician providing quality audio mixing, setup and tear down of audio equipment, and assisting in load-in and load out stage duties.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Desktop Support Analyst
Televisa Univision
10.2021 - 04.2023
System Administrator
Continental National Bank
08.2019 - 10.2019
Desktop Technician
Univision
03.2019 - 04.2019
Desktop Support Specialist III
Carnival Cruise Line, Randstad Technologies, NSC Global
01.2017 - 08.2018
Tier 2 Application Support Specialist
Integra Connect
07.2016 - 11.2016
Application Support Specialist
Nicklaus Children’s Hospital
12.2015 - 03.2016
Desktop Administrator
Herbert Wertheim College of Medicine – FIU, Robert Half Technology
11.2014 - 08.2015
Network Engineer Level 1
Piper Technology
01.2012 - 09.2014
Service Desk Specialist
Univision
10.2011 - 11.2011
Technical Support Team
Royal Caribbean Cruise Lines
09.2011 - 10.2011
Junior Network Administrator
TRAX USA
03.2011 - 07.2011
Field Technician (Contractor)
PC Repair Guy
01.2011 - 03.2011
Help Desk Technician (contractor)
V-net Consulting
10.2010 - 11.2010
IT Technician
Kenny Nachwalter
07.2010 - 08.2010
Information Technology Technician (contractor)
Promise Tech Corporation
01.2010 - 07.2010
Academy of South Florida
Bachelor - Business Administration, Information Technology
University of Phoenix