Summary
Overview
Work History
Education
Skills
Additional Skills and Experience
Timeline
Generic

Marcus Jason Thomas

Columbus,OH

Summary

20+ Years in computer support, with experience in Retail, Education, Medical and Business fields. Skills in diagnosing and resolving technical issues efficiently. Utilizes strong analytical skills to troubleshoot and enhance system performance. Track record of effective communication and user satisfaction in diverse environments with a large knowledge base

Overview

14
14
years of professional experience

Work History

VOIP Support Engineer

Devera Technologies
09.2023 - 06.2024
  • Remote support and Maintaining of proprietary and 3rd software, hardware for Voip system
  • Organizing and porting phone number transfers
  • Data collection and Knowledge Base
  • Internal Microsoft 365 Support
  • Budget Cut - Layoff
  • Phone: 561-855-2401
  • Supervisor: Rob Gower

SENIOR VOIP ENGINEER & NETWORK SUPPORT TECHNICIAN

Linear 1 Technologies
07.2020 - 09.2021
  • Multi-Tenant Cloud-Base Voip system management handling over +10,000 calls per day
  • Multiple Voip Phone configurations, troubleshooting, including auditing to remove 30% in operation cost per month
  • Onsite and Remote Support for Desktops, Laptop, Servers, Network and Mobile Devices
  • Microsoft Server 2008-2016 support Including Active Directory, Group Policy and Exchange
  • Upgrade and maintenance IT Support
  • Networking including maintenance, troubleshooting and configuration.
  • Phone: (614-602-4222)
  • Supervisor: Brandon Thomas

IT SPECIALIST & NETWORK ASSISTANT

Immortally West
07.2016 - 10.2019
  • Onsite and Remote Support for Desktops, Laptop, Servers, Network and Mobile Devices.
  • Software Support including multiple applications and vendor relations
  • Microsoft Server 2008-2012 support Including Active Directory, Group Policy and Exchange
  • Networking including maintenance, troubleshooting and configuration support
  • Phone: (614-794-8800)
  • Supervisor: Kelly Foster

SUPPORT ANALYST/TIER II TECHNICIAN

Healthspot Inc
04.2015 - 12.2015
  • Remote support and Maintaining of proprietary and 3rd software, hardware, network & medical devices
  • Supervising and Advising Tier I Support
  • Log and Data collection and Knowledge Base and Training Documentation and Implementation.
  • Testing and documenting future release of software.
  • Company Closed - Position Eliminated
  • Phone: (855) 585-7768
  • Supervisor: John Giannaris

TECHNICIAN

Barr Engineering
11.2014 - 02.2015
  • Onsite and Remote Support for Desktops, Laptop, Projectors, Servers, Network and Mobile Devices.
  • Software Support including multiple applications and vendor relations
  • Microsoft Server 2003-2008 support.
  • Networking including both LAN and WAN Devices
  • Maintenance including Inventory and Virus Removal
  • Company Downsized- Position Eliminated
  • Phone: 614-714-0299
  • Supervisor: Raheel Chaudhry

TECHNICIAN

Affiliated Resource Group
12.2011 - 09.2013
  • Onsite and Remote Support for Desktops, Laptop, Servers, Printer, Network and Mobile Devices
  • Software Support including multiple application and vendor relations.
  • Microsoft Server 2002-2012 support including Active Directory, Exchange, Virtual Server.
  • Virtual Environments support including VMWare and Citrix Environments.
  • Network support including both LAN/WAN networking devices, Cat5,Cat6 and Fiber networks
  • Consultant- Company Downsize- Position Eliminated
  • Phone: 877-940-2663
  • Supervisor: Mike Beagles

SUPPORT AGENT

Netfor Offsite Technology Solutions
07.2010 - 12.2011
  • Remote Desktop and Laptop Support including Operating System and Software Support.
  • Software Support including multiple applications and vendor relations
  • Microsoft Server 2003 and 2008 Support.
  • Network Support including working with third party vendors.
  • Consultant - Moved for Spouse Education
  • Phone: (317) 813-4500
  • Supervisor: Lewie Wilkinson (Ext 263)

Education

College - Fiction Writing

Columbia College
Chicago, IL

College - Broadcasting/ Broadcast Sales

Vincennes University
Vincennes, IN

High School -

Huntington North High School
Huntington, IN
05.1995

Skills

  • Comp Tia A Certification, Microsoft Certifications (MCP,MCDST,MCTS,MCITP Enterprise)
  • Excellent knowledgebase of installation, Reimaging and support for desktops, laptop, servers
  • Excellent support skill with multiple operating systems including Windows XP-10 and application, including office software, CRM, Accounting, cloud based solutions and industry-based
  • Remote support
  • Microsoft Servers support experience including 2000,2003,2008,2012 Active Directory and Exchange
  • Troubleshooting skills
  • Hardware and software installation
  • Software & Application support
  • System administration
  • System configuration
  • Server maintenance
  • Ticketing systems
  • Remote assistance
  • Operating systems
  • Problem-solving
  • Desktop support
  • Hardware and software configuration
  • Training and documentation
  • Issue and resolution tracking
  • Microsoft office Support
  • Network Support including LAN/WAN/Wireless
  • Customer service
  • TCP/IP
  • VoIP installation and Administration

Additional Skills and Experience

  • Experience in Audio/Video setups and digital editing
  • Experience in computer peripherals troubleshooting including scanners, laser and inkjet printers, keyboards, mice, barcode scanners and client specific hardware.
  • Networking Experience including installation and maintenance including wired and wireless. Experience with multiple network hardware including, Cisco, HP, Dell, Ruckus, Ubiquiti, Mikrotik and Juniper
  • Worked multiple events and conventions including as Department leader planning, operations, marketing

Timeline

VOIP Support Engineer

Devera Technologies
09.2023 - 06.2024

SENIOR VOIP ENGINEER & NETWORK SUPPORT TECHNICIAN

Linear 1 Technologies
07.2020 - 09.2021

IT SPECIALIST & NETWORK ASSISTANT

Immortally West
07.2016 - 10.2019

SUPPORT ANALYST/TIER II TECHNICIAN

Healthspot Inc
04.2015 - 12.2015

TECHNICIAN

Barr Engineering
11.2014 - 02.2015

TECHNICIAN

Affiliated Resource Group
12.2011 - 09.2013

SUPPORT AGENT

Netfor Offsite Technology Solutions
07.2010 - 12.2011

College - Fiction Writing

Columbia College

College - Broadcasting/ Broadcast Sales

Vincennes University

High School -

Huntington North High School

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