Adrienne Roski
The Cincinnati Insurance Company
Bucyrus,OH
26
years of professional experience
Experienced claims specialist with a strong background in claim analysis, litigation management, and settlement negotiation. Known for accurate decision-making, detailed documentation, and resolving complex claims efficiently.
Work History
Senior Claims Specialist I
2 Years 6 Months- Coordinated communication with insureds, adjusters, and attorneys to resolve complex claims.
- Analyzed policy language to determine claim validity and appropriate settlement approach.
- Coordinated communication with insureds, claimants, adjusters, and attorneys to resolve complex claims.
- Documented claim activity, correspondence, and reserve recommendations with strong accuracy.
Claims Specialist
7 Years 2 Months- Evaluated liability exposure, damages, and reserves, recommending claim strategies aligned with file facts and department guidelines.
- Investigated complex property and casualty claims, applying policy language and coverage analysis to reach accurate determinations.
- Negotiated settlements with claimants, attorneys, and vendors while maintaining consistent documentation and timely follow-up.
- Managed litigation files, coordinating with defense counsel and internal teams to support effective case resolution.
Claims Representative
9 Years 8 Months- Managed complex property and casualty claims from initial notice through final closure.
- Investigated claims files, evaluating coverage, liability, and damages for timely settlement decisions.
- Negotiated claim resolutions with insureds, claimants, and attorneys using policy terms and factual findings.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
Casualty Claims Adjuster
1 Year 10 Months- Investigated casualty claims, gathering statements, police reports, and evidence to determine coverage and liability.
- Evaluated policy provisions and claim facts to apply accurate reserving and settlement recommendations.
- Negotiated fair settlements with claimants, attorneys, and vendors while protecting policyholder interests.
- Documented claim activity thoroughly in claims systems, ensuring clear file notes and compliance with procedures.
Small Loss Property Adjuster
2 Years 5 Months- Inspected residential and commercial losses, identifying damage scope and repair requirements.
- Prepared detailed loss estimates using industry-standard claims estimating systems.
- Negotiated equitable settlements with policyholders, contractors, and vendors.
Subrogation Specialist
1 Year 2 Months- Negotiated subrogation recoveries with adverse carriers, claimants, and attorneys
- Analyzed liability facts, coverage details, and claim files to support recovery decisions
- Coordinated with claims adjusters to identify recovery opportunities and protect subrogation rights
- Prepared demand packages, supporting documentation, and settlement correspondence
- Managed open recovery files, monitored deadlines, and maintained accurate claim documentation
Claims Administrative Assistant
1 Year 2 Months- Coordinated claims file intake, routing documentation to adjusters for timely review and processing.
- Reviewed claim correspondence for accuracy, completeness, and compliance with internal procedures.
- Entered and updated claim data in policy and claims systems with consistent precision.
- Organized medical records, repair estimates, and supporting documents for efficient claim handling.
Claims Secretary
1 Year 1 Month- Answered multi-line calls, screened inquiries, and directed customers and agents to appropriate departments.
- Processed data entry, mail distribution, and office requests to support daily administrative workflows.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Notarized and filed all company automobile titles.
Mail Clerk
6 Months- Sorted incoming mail, claim documents, and policy correspondence for accurate distribution across departments.
- Processed outgoing mail using postage equipment, ensuring timely delivery and proper postage application.
- Organized interoffice mail flow to support consistent communication between branches and business units.
Education
Bachelor of Science - Business Administration
Associate of Science - Business Administration
Skills
Claim management
Claim analysis
Litigation management
Attention to detail
Decision-making
Problem-solving
Effective communication
Communication skills
Teamwork
Collaboration
Timeline
Senior Claims Specialist I
The Cincinnati Insurance Company
04.2024 - CurrentRead More
Claims Specialist
The Cincinnati Insurance Company
02.2018 - 04.2025Read More
Claims Representative
The Cincinnati Insurance Company
06.2008 - 02.2018Read More
Casualty Claims Adjuster
Ohio Mutual Insurance
08.2006 - 06.2008Read More
Small Loss Property Adjuster
Ohio Mutual Insurance
03.2004 - 08.2006Read More
Subrogation Specialist
Ohio Mutual Insurance
01.2003 - 03.2004Read More
Claims Administrative Assistant
Ohio Mutual Group
02.2002 - 04.2003Read More
Claims Secretary
Ohio Mutual Insurance
01.2001 - 02.2002Read More
Mail Clerk
Ohio Mutual Insurance
07.2000 - 01.2001Read More
Franklin University
Bachelor of Science from Business Administration
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Franklin University
Associate of Science from Business Administration
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