ADRIENNE ROSS
Baltimore,Maryland
Summary
Dynamic individual with hands-on experience in Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for making meaningful contributions and advancing organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shop Steward
United States Postal Service, USPS
Bel Air, MD
05.2024 - Current
- Resolved conflicts between employees professionally, fostering a positive working environment for all team members.
- Regularly communicated with upper management regarding staff concerns and suggestions, advocating for employee needs and interests.
- Established strong relationships with union representative's to facilitate effective collaboration on matters related to worker''s rights and protections.
- Ensured compliance with labor laws, keeping up-to-date on changes in legislation that could impact both employer and employee rights.
- Developed a thorough understanding of company products in order to effectively address customer inquiries or concerns when necessary.
- Fostered a culture of continuous improvement by encouraging employees to share ideas and suggestions for enhancing workplace processes or procedures.
- Maintained accurate records of staff attendance, performance evaluations, and disciplinary actions as needed to uphold company policies consistently.
- Negotiated favorable contract terms for employees, resulting in improved job satisfaction and retention.
- Played an instrumental role in the resolution of labor disputes, mediating conversations between management and staff to achieve mutually beneficial outcomes.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Assessed impact of union proposals on company or government operations.
USPS - Rural Carrier
United States Postal Service, USPS
Bel Air
10.2015 - Current
- Sorting mail in delivery sequence for the assigned route
- Receives and signs for accountable mail
- Loads mail in vehicle
- Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle
- Conducts special surveys when required
- Collects monies and receipts for accountable mail
- Sells stamps, stamped paper and money orders.
Supervisor -204B
United States Postal Service, USPS
Bel Air, MD
10.2020 - 12.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Safety Analyst
United States Postal Service, USPS
Bel Air, MD
05.2019 - 01.2020
- Reduced accident rates through the development and enforcement of comprehensive safety policies and procedures.
- Maintained up-to-date knowledge of relevant laws and regulations, facilitating compliance across the organization.
- Developed detailed incident reports for internal review, providing valuable insights for ongoing improvement efforts.
- Conducted regular safety audits to identify potential hazards and ensure compliance with industry regulations.
- Served as an approachable point of contact for employees seeking guidance on safety matters or reporting concerns anonymously.
- Provided valuable input during site inspections conducted by regulatory agencies such as OSHA or EPA, showcasing the company''s commitment to safety excellence.
- Streamlined reporting processes by introducing efficient systems for tracking accidents, near misses, and other incidents.
- Recognized, documented, and advised on removal of hazards.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Managed emergency response initiatives, coordinating resources effectively during critical situations.
Sales Representative
Boscov's
White Marsh
11.2014 - 12.2014
- Selling merchandise and providing customer service
- Maintaining the appearance of the selling floor
- Provide customer service as per company standards (i.e
- Greet & acknowledge customers, solid product knowledge & all other components of customer service)
- Open new Boscov's charge accounts to achieve goals set by the company
- Accurately and efficiently complete all sales transactions and paperwork, adhering to all company policies and procedures
- Maintain an awareness of advertised merchandise
- Process and maintain stock by assisting in receiving, folding, straightening and replenishing merchandise.
Specimen Collector/Data Entry
Pain and Rehab Management Center
Bel Air
12.2012 - 06.2014
- Perform other related duties as assigned by the KOCG Operations Manager/Supervisor.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
- Updated processor systems with current software and hardware upgrades for optimized performance.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Followed safety protocols while handling hazardous materials.
Teaching Assistant
Lifesource Learning Center
Rosedale, MD
02.2010 - 07.2012
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
- Maintained safety and security by overseeing students in recess environments.
- Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
Education
Overlea High school
Baltimore, MD05.2010
Skills
- Workplace Safety
- Employee Relations
- Staff Scheduling
- Merchandising
- Labor law knowledge
- Assertiveness
- Customer Service
- Facilities Management
- Health and safety
- Problem-Solving
- Time Management
- Reliability
- Self Motivation
Specializedtraining
TESST College of Technology, Towson, MD, 09/2013
Phone
(410) 301-9803
References
- Any Haddix, Human Resource department, (443) 619-5954, Baltimore, MD
- Ashley McCutcheon, Post Master of USPS, (410) 322-2656, Bel Air, MD
- Shanay Benson-Morris, Post Master of USPS, (443) 803-5383, Adamstown, MD
Certification
Shop Steward
Timeline
Shop Steward
United States Postal Service, USPS
05.2024 - Current
Supervisor -204B
United States Postal Service, USPS
10.2020 - 12.2021
Safety Analyst
United States Postal Service, USPS
05.2019 - 01.2020
USPS - Rural Carrier
United States Postal Service, USPS
10.2015 - Current
Sales Representative
Boscov's
11.2014 - 12.2014
Specimen Collector/Data Entry
Pain and Rehab Management Center
12.2012 - 06.2014
Teaching Assistant
Lifesource Learning Center
02.2010 - 07.2012
Overlea High school