Summary

Overview

Work History

Education

Skills

Timeline

Adrienne Snow

Colorado Springs,CO

Summary

Experienced Insurance Professional with 23+ years in customer service and sales. Expert in managing escalations and leading teams through coaching and mentoring. Strong decision-making skills and deep understanding of insurance regulatory and compliance requirements.

Overview

14

14

years of professional experience

Work History

Sales and Service Senior

USAA

Colorado Springs, CO

05.2010 - Current

Demonstrated ability to manage high-pressure situations through effective de-escalation on the Member Escalation Team.
Proficient in handling multiple tasks by effective prioritization, while smoothly moving through various business applications.
Maintains compliance with risk and control procedures by effectively identifying and controlling risks in business activities.
Acts as sit in managers (SIMs) during manager absences and supports special projects as needed.
Effectively operates in a contact center environment and navigates multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
Successfully organized and facilitated a wide range of training events, including onboarding sessions for new hires, cross-training initiatives to equip employees with multiple skill sets, extended support to third-party partners, and enhancement programs for career growth.
Remains current with continuing education requirements and compliance courses.

Education

Grand Canyon University

Phoenix, AZ

Skills

De-escalation

Conflict Resolution

Risk Management

Team Collaboration

Peer Mentoring

Strong Focus On Accuracy

Timeline

Sales and Service Senior

USAA

05.2010 - Current

Grand Canyon University