Ronald Cobb
Smithfield,NC
Summary
As a Marine Corps veteran with over 10 years of customer service and sales experience.Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
MULTI-PRODUCT SALES/SERVICE
PROGRESSIVE
07.2023 - 06.2026
- Advised clients in over twenty states on selecting optimal property and casualty insurance policies, clarifying coverage options, policy details, and contract terms.
- I also built and maintained strong relationships with clients to ensure ongoing support, and I was recognized as a top performer four times and recognized as a rising star three times.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Pool Builder/ Customer Relations
ELITE POOL CARE
01.2020 - 07.2023
- Acted as the primary contact for homeowners and construction crews, providing consistent updates and training homeowners on pool operation, water chemistry, and maintenance upon completion.
- Constructed custom pools according to client specifications and designs.
- Translated client desires into detailed design proposals, ensuring alignment with budgets and timelines.
- Collaborated with team to ensure timely project completion and quality standards.
Sales Agent
SPECTRUM CHARTER COMMUNICATIONS
08.2018 - 01.2020
- Utilized effective communication to simplify complex concepts, ensured customer satisfaction through follow-ups, and monitored industry trends and competitor offerings to maintain competitive edge.
- Built rapport with customers by actively listening to needs and concerns, identifying best-suited products.
- Educated clients on features and benefits of services offered.
- Assisted customers with product inquiries and service options.
- Processed orders and managed customer accounts efficiently.
Education
A.A.S - Network Security Engineering
ITT Technical institute
Cary, NC 08.2015 - 01.2016
Skills
- Sales techniques
- Objection Handling
- Resource and Time Management
- Critical Thinking
- Problem solving
- De-escalation
- Team Player
- Rapport Building
Timeline
MULTI-PRODUCT SALES/SERVICE
PROGRESSIVE
07.2023 - 06.2026
Pool Builder/ Customer Relations
ELITE POOL CARE
01.2020 - 07.2023
Sales Agent
SPECTRUM CHARTER COMMUNICATIONS
08.2018 - 01.2020
A.A.S - Network Security Engineering
ITT Technical institute
08.2015 - 01.2016