Adrienne Thompson
DALLAS,TX
Summary
Experienced phlebotomy coordinator skilled in staff training and quality control. Proven track record in optimizing workflows and enhancing patient satisfaction through effective communication and adherence to safety standards.
Results-driven phlebotomy professional with a strong background in quality control and HIPAA compliance. Known for implementing training programs that elevate staff competency and streamline operations.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Phlebotomy Coordinator
Medical City McKinney
McKinney, TX
07.2022 - Current
- Coordinated daily phlebotomy operations to ensure efficient patient service and workflow management.
- Trained and mentored new phlebotomists on best practices and compliance standards.
- Implemented quality control measures to enhance blood collection accuracy and safety protocols.
- Developed training materials to improve staff understanding of proper specimen handling techniques.
- Led initiatives to optimize scheduling of phlebotomy staff, reducing wait times for patients.
Phlebotomy Supervisor
Medical City Lewisville
Lewisville, TX
03.2016 - 07.2022
- Supervised daily phlebotomy operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff on best practices in specimen collection and handling procedures.
- Monitored inventory levels of supplies, coordinating timely restocking to prevent service disruptions.
- Developed training materials for new hires, facilitating a smooth onboarding process and knowledge transfer.
Phlebotomy Instructor
North Central Texas College
Flower Mound, TX
08.2018 - 12.2020
- Developed and implemented comprehensive phlebotomy curriculum to enhance student learning outcomes.
- Instructed students on advanced venipuncture techniques and safety protocols in laboratory settings.
- Mentored aspiring phlebotomists, providing guidance on best practices and career development opportunities.
- Maintained up-to-date [State] Phlebotomy Technician certification to sustain program relevance.
- Maintained detailed records of student progress, attendance, and performance to ensure accurate documentation and adherence to program requirements.
Phlebotomy Team Lead
Willis Knighton Health
Shreveport, LA
02.2007 - 08.2015
- Led phlebotomy team to ensure adherence to safety and quality standards.
- Developed training programs for new phlebotomists, enhancing skill levels and service efficiency.
- Streamlined workflow processes, improving patient throughput in high-volume environments.
Education
Associate of Applied Science - PHLEBOTOMY
Southern University At Shreveport
Shreveport, LASkills
- Strong communication skills
- Order of draw
- HIPAA compliance
- Specimen labeling procedures
- Patient confidentiality
- Operational leadership
- Quality control management
- Venipuncture techniques
- Training development
- Patient care
- Medical terminology
Accomplishments
- Won "EXCELLENT PATIENT CARE AWARD" IN 2022
- Supervised team of 15 plus more staff members.
- Collaborated with team of sixteen in the development of "Morning Run Sweep".
- Achieved BetterTurn Around Time by completing "Morning Run Sweep" with accuracy and efficiency.
Certification
- PHLEBOTOMIST III-2005-CURRENT
- PHLEBOTOMY INSTRUCTOR 2017
Timeline
Phlebotomy Coordinator
Medical City McKinney
07.2022 - Current
Phlebotomy Instructor
North Central Texas College
08.2018 - 12.2020
Phlebotomy Supervisor
Medical City Lewisville
03.2016 - 07.2022
Phlebotomy Team Lead
Willis Knighton Health
02.2007 - 08.2015
Associate of Applied Science - PHLEBOTOMY
Southern University At Shreveport