Adrienne Tucker
Irvine,CA
Summary
Experienced Debt Relief Specialist with a strong background in credit counseling, debt resolution, and lead generation, complemented by a successful track record in car sales. Skilled in assessing clients’ financial situations to create tailored debt management solutions that address unique needs and alleviate financial stress. Proven ability to communicate effectively, build client trust, and empower individuals through financial education, leveraging expertise in lead generation to drive growth and expand outreach. Adept at navigating regulatory requirements, negotiating settlements, and offering compassionate support, making a valuable addition to any team focused on delivering exceptional debt relief solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Credit and Debt Relief Specialist
Second Chance Credit and Consulting
06.2016 - 10.2024
- Consulted with consumers to assess their credit scores and offered strategies for improvement
- Provided references and resources to help clients fix their credit and served as a mediator between consumers and creditors to settle debts
- Conduct thorough assessments of clients' financial situations, including income, expenses, and debt obligations, to develop customized debt relief solutions that align with their financial goals.
- Create and implement strategic debt management plans, which may include negotiating settlements, reducing interest rates, and consolidating debts to alleviate financial burdens on clients.
- Ensure all debt relief solutions comply with relevant federal and state regulations, maintaining high ethical standards and transparency in all client interactions.
- Educate clients on financial literacy principles, budgeting techniques, and debt repayment strategies to empower them with tools for long-term financial stability.
- Founded a first-time homebuyers program, connecting clients with Real Estate Agents and Home Lenders for assistance in the home-buying journey
- Hosted a radio program at Alpha Media on KOKA, where I educated listeners on credit improvement
Digital Marketing Executive
Lions Den Marketing Agency LLC
08.2021 - 03.2023
- Managed marketing campaigns and customer acquisition, creating ad campaigns and marketing materials
- Oversaw a team of 5 employees handling credit repairs, appointments, and bookkeeping
- Organized and conducted in-person seminars with Real Estate Agents and Lenders, attracting up to 40 attendees
- Co-founded a marketing agency focused on providing lead-generation services for car dealerships
- Designed and implemented advertising campaigns to attract new customers to dealerships
Car Sales Consultant
Orr Kia Bossier
05.2017 - 07.2021
- Specialized in targeting high-quality leads from individuals actively in the market for purchasing vehicles
- Analyzed campaign performance and adjusted strategies to maximize lead conversion rates
- Managed client relationships and ensured consistent communication with dealerships to meet their marketing needs
- Planned and executed web, SEO, database marketing and social media advertising campaigns
- Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks
- Optimized landing pages for improved conversion rates, utilizing A/B testing and user experience best practices
- Analyzed web analytics data to identify trends, uncovering opportunities for growth and areas needing improvement
- Increased website traffic by implementing search engine optimization strategies and keyword research
- Increased customer retention rates with personalized email marketing campaigns tailored to individual preferences and behaviors
Loan Modification Specialist
Chase Home Lending
01.2010 - 03.2013
- Responsible for loan modifications, assessing clients' financial situations, and recommending suitable solutions
- Processed and reviewed loan applications to determine eligibility for loan modifications
- Coordinated with internal teams to ensure a smooth loan modification process and compliance with regulations
- Provided excellent customer service, addressing client inquiries, and guiding them through the loan modification process
- Maintained accurate records and documentation for loan modification cases
Education
Associate of Science - Business Administration and Management
University of Arkansas at Monticello
Monticello, Arkansas05.2014
Skills
- Credit Counseling Expertise
- Debt Relief Experience
- Mediation and Negotiation
- Sales and Customer Relations
- Program Development
- Marketing and Customer Acquisition
- Team Leadership and Management
- Public Speaking and Education
- Event Planning and Coordination
- Lead Generation and Digital Marketing
Certification
Credit Counseling Certification, National Association of Credit Counselors, 05/01/14
Timeline
Digital Marketing Executive
Lions Den Marketing Agency LLC
08.2021 - 03.2023
Car Sales Consultant
Orr Kia Bossier
05.2017 - 07.2021
Certified Credit and Debt Relief Specialist
Second Chance Credit and Consulting
06.2016 - 10.2024
Loan Modification Specialist
Chase Home Lending
01.2010 - 03.2013
Credit Counseling Certification, National Association of Credit Counselors, 05/01/14
Associate of Science - Business Administration and Management
University of Arkansas at Monticello
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