Adrienne Vega
Portage,IN
Summary
Proven supervisor at Country Inn & Suites, adept in enhancing guest satisfaction and safety through meticulous housekeeping supervision and staff training. Skilled in using hotel management software and providing exceptional customer service, evidenced by increased repeat bookings. Fast learner with a knack for resolving guest issues efficiently, fostering a collaborative environment for optimal productivity.
Overview
7
7
years of professional experience
Work History
Country Inn & Suits
Front Desk & Housekeeping Supervisor
06.2006 - 04.2008
- Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.
- Identified areas for improvement within the inn''s services based on guest feedback analysis, leading to higher overall satisfaction ratings.
- Enhanced guest safety through regular staff training sessions on emergency procedures as well as proper equipment usage.
- Increased repeat bookings through exceptional customer service, attention to detail, and proactive problem resolution.
Blue Chip Casino and Hotel
Front Desk Agent/Night Auditor
07.2002 - 04.2005
- Trained new employees on casing hand tasks, ensuring consistent performance standards across the team.
- Reduced downtime by promptly addressing equipment malfunctions and conducting regular maintenance checks.
- Contributed to effective communication between crew members, fostering a collaborative working environment for optimal productivity.
- Maintained a clean work environment, promoting both safety and efficiency on the rig site.
Front Desk Agent
Hampton Inn and Suites
10.2001 - 06.2002
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Associate of Science - Medical Assisting
Ross Medical Education Center of Merriville
Merville, IN 06.2025
Skills
Working with computers, assisting guest, checking in/out guest
Fast learner
answering phones
taking messages
Timeline
Country Inn & Suits
Front Desk & Housekeeping Supervisor
06.2006 - 04.2008
Blue Chip Casino and Hotel
Front Desk Agent/Night Auditor
07.2002 - 04.2005
Front Desk Agent
Hampton Inn and Suites
10.2001 - 06.2002
Associate of Science - Medical Assisting
Ross Medical Education Center of Merriville
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