Adrienne Walera

Maintained high referral rates and exceptional feedback from previous clients. Educated clients on their current timeshare and answered any questions they had. Developed an excellent rapport with customers to expand opportunities for growth and appointment based in person sales.

• Contributed positively to the salon''s reputation by consistently receiving positive reviews from clients both in-person and online.
• Streamlined appointment scheduling for improved efficiency and maximized client attendance.
• Offered exceptional efficiency by completing manicures and pedicures within scheduled time frames without sacrificing quality or personalized attention.
• Utilized time management skills to effectively balance multiple appointments while maintaining high-quality results.

Identified key growth opportunities for the business through networking. Maximized company revenue by outstanding reputation and word of mouth referrals. Organized assigned tasks for completion on individual and team levels.

• Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
• Optimized salon layout for increased efficiency, promoting smooth workflows and improved service quality.
• Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Resolved customer issues promptly, turning potential negative experiences into positive ones that fostered repeat business.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.